Vox CPaaS provides a smooth customer experience with complete digital transformation, without the complexity of backend engineering.

1. Telecom Software & VoIP Communication
Platforms Provider

2. The exclusive cloud-communication platform- Vox CPaaS
Your customers have shifted to
mobile to stay updated about
their finances.
Does your mobile application
offer real-time support and
secure financial activities?
You need to ensure your services
safeguard customer privacy while
providing a superior customer
experience by establishing
context every time customer
contacts you.
Vox CPaaS provides a smooth
customer experience with
complete digital
transformation, without the
complexity of backend
engineering.

3. Inform and stay connected with
information your customers and
need, anytime, anywhere—within
your app.
SMS
Empower your customers with
voice support with easy-to-
implement APIs, and scale with
flexible voice capabilities
Voice Call
Rule out all queries and
worries of your customers by
connecting through HD video
calls and enabling file sharing
Video
Vox CPaaS functionalities at your fingertips
Vox CPaaS is a cloud-based platform that allows developers to use communication features like messaging, chat, voice &
video in their applications without having to build the complex backend infrastructure.
Vox CPaaS enhances your customer experience and communication strategy.

4. Power your banking services
OTP and
Two-factor
authentication
Account
related
issues
Loss of
debit/credit card
or fraudulent
activity
Voice
Accelerate contact
centre efficiency
No one likes to wait on a call when calling customer service helpline!
75% of customers believe that it takes too long to reach the desired person.
With Vox CPaaS, relationship manager is just a click away. ‘Click-to-call’ functionality within the app makes it easier for
customers to connect and communicate immediately, effectively, and conveniently.
Latest
offers &
plans

5. SMS & chat- Building stronger customer relationships
Alerts about suspicious activity
Transaction status and 2F authentication
OTP for initiating transaction
Appointment scheduling & reminders
Account status
Application status
For any suspicious activity, instant alert can be sent or
customer can also raise complaint via SMS, call or chat
Status of transaction made through net banking, credit or
debit card can be shared instantly with the customer
For secure transaction and authentication, OTP can be
shared via SMS with a validity of 5-10 minutes
Relationship manager can schedule appointment via SMS
or one-to-one chat
SMS or chat can be initiated for account details
Customers can be informed about their application(s)
status (accepted, processed, rejected, pending) via SMS
or chat
Mobile messaging & chat give an opportunity to connect with customers for instant notifications driven communication.
Over 90% of messages are delivered and read within 3 minutes.
Customers can send or receive SMS or chat for

6. Video & file sharing- Creating personalized experience
Customers can get their details updated by sharing images of
required documents.
Data sharing for updating account
With file sharing, customers can get their policies,
FD/TDR copies and other documents.
File sharing for policies and financial documents
Customers facing issues while operating net banking can now
get their query solved via video assistance.
Video call for assistance
01
02
03
Relationship manager and support team can connect with customers through video call for instant support.
By intelligently weaving together existing business processes with Vox CPaaS, customer journey can be streamlined with
end-to-end encryption of files/media.

7. Vox CpaaS- Key benefits
1 2 3Economic & secure Intuitive Manageable
• Instant message
• Chat & group chat
• Audio-video conferencing
• File sharing
• Reduced cost, improved productivity
• No CAPEX
• Scalable
• Secure communication platform
• Simple yet sophisticated
• All functionality within your application
• Data analytics
• Customer experience feedback
Create an improved, personalized banking experience for your customers by using Vox CPaaS.

8. Security considerations
8
Secure communication between customer and manager
Safe file sharing
Secure data encryption
Internal authentication among bank employees to use the app
Go beyond expectations and deliver banking experiences that protect and empower your customers.
All interactions can be recorded and audited

9. Take your business to the next level
Keep users engaged by providing
functionalities like click-to-call, SMS &
push notifications
Increase engagement & add value
to communication
Introduce real-time services by
integrating our APIs/SDKs.
No overhead expenses and
maintenance.
Stay competitive
Seamlessly integrate voice & SMS
communications and data sharing into
your existing business processes
Enhance business operations
Vox CPaaS scales horizontally and
vertically.
Get analytics and reports on app
usage to make better investment
decisions.
Get insights
A new revenue stream
could be initiated by
offering premium
services to customers.
Increase revenue
How can Vox CPaaS fuel your business growth?

10. Vox CPaaS – USPs
2
3
4
1
Light weight on data usage
Low data usage enables faster communication even
at slow internet connection
Seamless Integration
Seamless integration with any platform/protocol and
highly customizable
Ultra-fast responses
Faster communication and ultra-fast responses for
seamless commnucation
Myriad applications
IoT enabled, easy to use, light weight & reliable

11. Developer portal, demo & Vox offering
Vox Offering
APIs & SDKs for SMS, voice and video- all features in one app
APIs and SDKs for individual functionality
White-label application with CPaaS functionality
SDK Demos
Try our Konverz app and get hands-on experience on Vox CpaaS functionality
Android https://play.google.com/store/apps/details?id=com.cavox.konverz
iOS https://itunes.apple.com/us/app/konverz/id1400120880?mt=8
Web https://konverz.vox-cpaas.com/

12. Contact Us
www.voxvalley.com
sales@voxvalley.com
www.voxvalley.com
+65 6678 7662