How to deal with Retail Customers, a guide with the name of APPLE

1. APPLE
A style of dealing customer at retail outlet

2. A - APPROACH
 Approach customers with a personalized, warm welcome.
 Greet them with smile.
 Greet with Good morning or good evening etc.
 Never make faces in front of them.
 Approach and facilitate for sitting.
 Ask for water.

3. P - PROBE POLITELY
 Probe politely to understand the customer’s needs.
 Ask open ended questions like what he/she want.
 What he/she do ?
 What are the reasons to come here ?
 Which segment they prefer ?
 Ask the range indirectly.

4. P – PRESENT A SOLUTION
 After asking brief details give the better solutions.
 Show them products.
 Always concern about what they need either you
have or not the product.
 Never say NO to them.
 Speak politely with pause.

5. L - LISTEN
 Listen the issues first if they don’t have ask to them “Any
Questions ???”
 Resolve the issue with facts and analytical.
E - END
 End with a fond farewell.
 Positively request to fill the feedback
form.
 Ask to them at when they come again ?

6. THANKS
- HR Rahul
Saxena