This slide set illustrates the scaling issues a SaaS provider will encounter and then proposes solutions for tackling them.

1. How can you get into the volume game of SaaS?
Divakar Jandhyala,
CEO, eVapt Inc.
Copyright © 2008 | eVapt, Inc.

2. SaaS Customers
Bill
Contract
Sales Person
SaaS Provider Application
Customer Data Services
CFO
Operations
Cost
Contract
Management Contract Billing
Compliance
Time Copyright © 2008 | eVapt, Inc.

3. Operational Pains for SaaS Vendors
• Unable to charge customers based on usage
because of insufficient usage-data
• Higher costs for manual contract management,
contract compliance & billing
• Inability to support flexible pricing and billing models
• Difficulty integrating point solutions for operational
efficiency
• Diversion of R&D attention from “core” development
activities
Copyright © 2008 | eVapt, Inc.

4. How do Telecom Companies Sell Services?
Copyright © 2008 | eVapt, Inc.

5. SaaS Example
Copyright © 2008 | eVapt, Inc.

6. Operational Support Systems to the Rescue
SaaS Application SaaS Application SaaS Application SaaS Application SaaS Application
Sales Contract Contract
SaaS Catalog Management Usage Tracking Compliance Billing
Operations Service Manager — Usage Data Model
Access Control
CRM & Security Order Fulfillment Monitoring Call Center
Support Systems and Services
SaaS Provider Infrastructure
Copyright © 2008 | eVapt, Inc.

7. Take away
• Understanding customer usage is more important
for a SaaS provider compared to ISV.
• Usage-based pricing / selling is a must for SaaS
• Don’t venture into the pay-as-you-go model without
efficient backend operations
Copyright © 2008 | eVapt, Inc.

8. The eVapt Solution
Our Solution:
eVapt provides the only on-demand metering solution that meets
the needs of SaaS providers seeking to accelerate their revenues
and reach optimal operational efficiency. eVapt's solution
integrates painlessly with SaaS offerings, thus enabling SaaS
providers to focus on their core competency.
Contact Info:
Divakar Jandhyala
CEO, eVapt
512-751-1182
djandhya@evapt.com
Copyright © 2008 | eVapt, Inc.