Partner Experience -Western Region

personalizing business cloud
Partner Experience
Overview

Drake is based in Irvine, CA at RapidScale’s headquarters
and is responsible for developing new partnerships, main-
taining current partner relationships, and facilitating a win-
ning environment for them and RapidScale.
Prior to joining RapidScale, Drake was a full-time student at
University of Nebraska – Lincoln. During his tenure as an un-
dergrad student, Drake studied Marketing and Economics
as well as international business and commercial law.
Chris is based in Orange County and is responsible for Chan-
nel sales of RapidScale’s cloud services through on-board-
ing, training, and supporting sales partners throughout the
Western Region of the United States, including Carriers,
Master Agents, Agents, VARs and MSPs.
Prior to joining RapidScale, Chris was an MV-22B Osprey Pi-
lot, a Flight Operations Manager and Communications Bat-
talion Manpower Officer in the U.S. Marine Corps. He has
strong experience in leadership, program management,
and business management. Chris holds a Bachelor’s de-
gree from Florida State University and is pursuing his MBA
through UNC, Chapel Hill.
Chris Moreira,
Partner Experience Manager,
Western Region
Drake Lerma,
Partner Expereince Represenative
RapidScale’s Partner Experience team is dedicated to developing partnerships with Agents that are driven
to a detailed winning strategy. The team delivers the best partner experience in the industry by committing
themselves fully to their agents to drive quotes and close deals. With a personalized partner experience,
the team works seamlessly with their agents to successfully produce within 90 day of contract signature
or partnership confirmation.
With a formalized plan in place, RapidScale’s Onboarding Package, creates a constant flow of communi-
cation that involves training, resources, and more. You will have an open communication to RapidScale’s
Partner Experience team that will be essential for success.
Meet Our Partner Experience Team

Company Overview
RapidScale is a managed cloud services provider that
delivers world-class, secure, and reliable cloud computing
solutions to businesses of all sizes across the globe. Our
state-of-the-art CloudDesktop platform and market-leading cloud
solutions are the reasons we are the provider of choice for leading
cable companies, VARs, MSPs, and Master Agents across
North America. RapidScale not only delivers a unique
service, but also innovates advanced solutions and applications
for the cloud computing space. Our managed cloud solutions
include CloudServer, CloudDesktop, CloudOffice, CloudBackup,
CloudMail, CloudRecovery, CloudApps, and more.
Partnerships
RapidScale has been working with some of the largest
carrier companies in the United States and Canada.
RapidScale has gone to market with both a white-label and
“Powered by” approach with multiple of these Carriers. This
business strategy has positioned RapidScale to be one of the first
cloud companies to launch a national managed cloud solution
with multiple top Carriers. Furthermore, it has put Rap-
idScale in an incredible position for exponential growth.
RapidScale Data Centers
Headquarters - Irvine, CA
Founded - 2008
Products
• CloudDesktop
• CloudServer
• CloudRecovery
• CloudBackup
• CloudMail
• CloudOffice
• CloudApps
Key Differentiators
• Managed Cloud
Services
• 100% uptime SLAs
• 24x7x365 Support
• Commitment to an
exceptional client
experience
• Tier 3 Data Centers

CloudDesktop
Desktop as a Service

What is CloudDesktop?
RapidScale’s CloudDesktop allows you to access your apps from any device, anywhere in the world. Rapid-
Scale’s CloudDesktop is scalable and dynamic based on your application and storage needs. We also pro-
vide 24x7x365 monitoring and support for your system and applications.
1. Select Your Term 2 Year 3 Year
Premium - 4 CPU/8 GB RAM* $60.00 $55.00
Business - 2 CPU/4 GB RAM* $45.00 $40.00
Adobe XI - Pro $13.00 $10.00
Adobe XI - Standard $7.00 $5.00
Citrix ShareFile $15.00 $15.00
Basic - 1 CPU/2 GB RAM* $40.00 $35.00
Microsoft Office Pro $19.00 $18.00
Microsoft Office Standard $14.50 $13.50
Windows 8 $0.00 $0.00
Windows 7 $0.00 $0.00
Bring Your Own Applications (BYOA) e.g. Customer CRM, Etc. $0.00 $0.00
RapidScale Managed*** $25.00 $20.00
RapidScale Managed Implementation (Apps, Licensing, And Data Migration) $100.00 $100.00
Partner or Client Managed Implementation (Includes Free Setup and Provisioning) $0.00 $0.00
Client or Partner Managed $0.00 $0.00
2. Select Your Compute Package (Including Licensing) Monthly Cost (Per User)
3. Select Operating System Monthly Cost (Per User)
4. Select Applications Monthly Cost (Per User)
5. Standard Applications Add-Ins (Per User) Monthly Cost (Per User)
7. Select Your Management Plan Monthly Cost (Per User)
6. Select Your Implementation Plan One-Time Cost (Per User)
RapidScale’s CloudDesktop solution is built to deliv-
er a robust and flexible private virtual desktop envi-
ronment for your users to maximize mobilized pro-
ductivity within a secure environment. CloudDesk-
top provides a full desktop solution by delivering
applications specific to any business requirement.
RapidScale has the ability to package complex
applications with in-depth licensing procedures to
allow a much wider variety of applications to be inte-
grated into an environment. We offer
enterprise or custom application
packaging as an approach to custom-
izing the virtual environment to meet
customer expectations. Delivered in a Windows
interface, CloudDesktop comes with the add-ons
needed for a traditional Windows experience includ-
ing Java, Flash, Silverlight, AV and AM protection,
etc.

Enterprise Virtual Desktop   
50 GB Storage   
Dedicated Bandwidth   
Tier 3, Class 1 Data Center   
Data Encryption Transfer   
Low Latency Application Delivery   
N+1 Redundant HVAC System   
Active Directory Integration   
Advanced Security and Compliance  
Enterprise Infrastructure  
  Bring Your Own Apps
  Any App Integration
  Hybrid Deployment
Features Premium Business Basic
Management Features RapidScale Managed Client or Partner Managed
Dedicated Solutions Engineer 
Advanced Management of Infrastructure Environment 
Dedicated Project Manager 
24x7 End User Device Monitoring 
24x7x365 Virtual Desktop Support 
Automatic System Updates 
100% Service Level Agreement 
Design, Testing, and Implementation of Applications 
End User Troubleshooting 
System Patching 
End User Management and Administration 

Any Device, Anywhere
Access CloudDesktop via PC, Mac, Linux clients, tablets, thin clients, and smartphones. As long as there
is an Internet connection, you are able to connect to your CloudDesktop. You can access all your files and
packaged applications on your virtual desktop.
Enterprise Level Security
Our enterprise security team and software will protect your business from viruses, malware, and rogue
employees at an infrastructure level. Desktop as a Service is the most secure business computer solution
for businesses of all sizes. We manage your Desktop as a Service as much as you want or as little as you
want with 24x7x365 support at your fingertips. Our CloudPortal Services Manager allows IT teams to
manage their end users’ CloudDesktops in a private Cloud environment. RapidScale’s infrastructure is
secured through SSL encryption at 2048-bit. Our software applications are streamed and hosted using
256-bit AES encryption.
Cost Effective
One of the key benefits of virtual
desktops is that Desktop as a Ser-
vice can dramatically reduce the
total cost of ownership (TCO)
compared to traditional desktops.
According to an IDC white paper,
Desktop as a Service can reduce
hardware Capital Expenditure
(CAP-EX) by 56% annually and
also reduce the Operating Expen-
diture (OP-EX) annually.
Simple Management
RapidScale’s CloudDesktop is scalable and dynamic based on your application and storage needs. By
using a service that is hosted virtually, you have the freedom to scale up or down according to your con-
stantly changing business specifications. Your organization is in control of your private desktop, and will
be given permission to make changes to fit your needs. Our CloudPortal Services Manager allows IT
teams to manage their end users’ CloudDesktops internally and control their platform.
RapidScale is the global leader in Desktop as a Service. With CloudDesktop, you can access your apps
on any device globally. RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all of
their applications and desktop to the cloud. You’re then able to access your virtual desktop environment
through an Internet connection from any device, anywhere in the world!
CloudDesktop Benefits
Sales: (866) 371-1355
Support: (866) 686-0328
rapidscale.net

CloudMail
Multi-Tenant and Dedicated Hosted Exchange

What is CloudMail?
Hosted Microsoft Exchange provides business-class email, calendar and contacts to your PC, phone, and
Web browser. RapidScale Hosted Exchange offers a high standard of physical and digital security for your
information while providing the control you want and the reliability your business needs.
Microsoft Exchange 2013 makes it easier to protect
both your data and messaging system. Plus, with a
familiar Web-based experience, Exchange allows
you to experience more flexibility and accessibility
from wherever life takes you. Your inbox automati-
cally updates with ActiveSync to keep your data up
to date and accurate. Keep track of everything
important with fast and accurate searchability
accompanied by a smooth user experience.
Microsoft Exchange introduces
optional integrated email archiving,
retention, and discovery capabilities
that save costs and simplify the pro-
cess of preserving business communications. Rap-
idScale’s Hosted Exchange solution delivers on the
capabilities demanded by mobile workforces. Users
can access their business email, calendar and con-
tacts on their desktop, laptop, smartphone, and
Web browser so it is always available.
1. Select Your Term 2 YEAR 3 YEAR
2. CloudMail Monthly Cost (Per User)
Hosted Exchange $5.00 $4.00
Archiving with Compliance $6.00 $6.00
Archiving $5.00 $5.00
Active Directory Sync $0.00 $0.00
Encryption, Secure Messaging, DLP & Large-File Transfer $7.00 $7.00
Anti-Spam and Anti-Virus $2.00 $2.00
RapidScale Managed $4.00 $3.00
5. Select Your Implementation Plan One-Time Cost (Per User)
RapidScale Managed Implementation $30.00 $30.00
3. Select Your Add-Ons Monthly Cost (Per User)
6. Select Your Management Plan Monthly Cost (Per User)
Dedicated Exchange $7.50 $6.50
Standard $0.00 $0.00
Active/Active ICB ICB
4. Select Your Redundancy (Dedicated Exchange Only) Monthly Cost (Per User)

50 GB Mailbox
Universal Inbox
Policy Management
Simplified Task Delegation
ActiveSync
Web-Based Interface
IRM Policies and Support
100% Service Level Agreement
Microsoft Exchange Version Upgrades 
End-User Troubleshooting
End-User Device Setup and Management
Operating System Management
Basic Spam Filtering
Licensing Management
Exchange Application Management
Exchange Server Management
Patches and Upgrades to Server
Managed Backups
Features
24x7x365 Support 

Sales: (866) 371-1355
Support: (866) 686-0328
rapidscale.net
Lower Costs
With CloudMail, our goal is to remove the budgeting burden from clients and enhance the end-user experience.
At an affordable per user cost, your organization can benefit from the latest version of Microsoft Exchange and
stay up to date with technology and licensing. Plus, with 50GB per mailbox, your employees will no longer have
issues with mailboxes filling up and the need to purchase additional storage space.
Secure
CloudMail is built on a secure and durable technology platform with industry-recognized certifications and audits.
Exchange 2013 features automatic encryption at both the channel and message levels to help control access to
data and ensure trusted communications both inside and outside the network. Eliminate the risk of single-points
of failure with an on-premise Exchange solution by moving to CloudMail. Hosted Exchange allows you to benefit
from built-in Disaster Recovery and Business Continuity features.
IT Resources and Administration
With RapidScale’s managed private/dedicated Hosted Exchange environment, no dedicated IT resources
are required. User maintenance can be performed by a non-technical person while having the peace of
mind of RapidScale's 24x7x365
customer support. The Cloud-
Portal Services Manager is a
one-stop-shop virtual manage-
ment interface used for configur-
ing applications and infrastruc-
ture for end users. This is an
added value for all business envi-
ronments, especially with avail-
able flexibility toward bulk
administration and changes that
can be be conducted from any-
where in the world, simply with
an Internet connection.
Active/Active Data Centers
RapidScale offers the unique option to run your dedicated Hosted Exchange in an Active/Active environ-
ment, giving an organization added peace of mind with Disaster Recovery.
CloudMail is RapidScale’s multi-tenant and dedicated Hosted Exchange solution. Microsoft Exchange provides
business-class email, calendar, and contacts to your PC, phone, and Web browser. Delivered as a hosted
service from RapidScale, Exchange offers a high standard of physical and digital security for your information
while providing the control you want and the reliability your business needs.
CloudMail Benefits
Tenant 1 Tenant 2 Tenant 3
MPLSMPLS
CloudMail Gateway
Cluster
Data
Center 1
Exchange
Cluster
Data
Center 2
Exchange
Cluster
Data
Center 3
Exchange
Cluster
Multi-Tenant Exchange

CloudServer
Infrastructure as a Service

*Add-On to a CloudServer package only. Not sold separately.
What is CloudServer?
CloudServer eliminates the need to spend capital on upgrading physical hardware and move into an Oper-
ating Expense (OpEx) model. The consumer does not manage or control the underlying cloud physical infra-
structure but has control over operating systems, storage, and applications.
Virtual servers offer numerous advantages over
physical servers. Manageability of virtual servers is
simpler because you can easily connect to the serv-
er’s console remotely without the need for special
remote access hardware. You can also duplicate
virtual servers and create templates for quick repli-
cation. Lastly, virtual servers all see the same virtual
hardware (except for processors) regardless of the
physical hardware they are hosted on. This ensures
that your applications all run on similar hardware to
eliminate problems that may arise from dissimilar
hardware.
CloudServer has a pay-as-you-go
model which allows you to scale up or
down depending on your needs.
When it comes to pricey hardware, an
organization can save a lot by using
RapidScale’s secure infrastructure and paying for
only what was used. With IaaS an organization can
eliminate the many negative aspects of IT expan-
sion, especially issues with in-house infrastructure,
while still receiving the processing power and stor-
age space that you need to run business-critical
data and applications.
2. CloudServer Monthly Cost
$22.00 $20.00CloudServer per CPU
3. Add Operating System Licensing Monthly Cost (Per Server)
$25.00 $25.00Windows Operating System
$0.00 $0.00Linux Operating System
$17.00 $15.00CloudServer per GB of RAM
RapidScale Managed $100.00 $85.00
6. Select Your Management Plan Monthly Cost (Per Server)
RapidScale Managed Implementation TBD TBD
Client or Partner Managed Implementation (Includes Free Setup and Provisioning) $0.00 $0.00
5. Select Your Implementation One-Time Cost (Per Server)
$0.25 $0.20Enterprise CloudStorage*
4. Add CloudStorage Monthly Cost (Per GB)

CloudServer Features
Encrypted Data Transfer 
Point-Click CloudServer Deployment 
100% Service Level Agreement 
Operating System Implementation (if Applicable) 
Network Configuration Upon Setup 
Firewall Configuration 
Citrix 
VMware 
NetApp Storage 
Cisco UCS Blade Servers 
Cisco & Fortinet Firewalls 
Cisco Routers & Switches 
Smart-Build Data Centers 
Operating System Management 
Server Troubleshooting 
Automatic Updates 
Patches 
Configuration of Virtual IP Addresses 
Domain Integration 
Active Directory Configuration 
VPN Configuration 
Domain Control Migration 

Sales: (866) 371-1355
Support: (866) 686-0328
rapidscale.net
With your servers and RapidScale's Cloud, you will receive the best service in the industry. RapidScale
gives you on-demand capacity with the best infrastructure tools and utilities. CloudServer is backed by
vCloud hypervisors, NetApp storage, and Cisco UCS blade chassis.
Performance
We support high-volume constant and bursting workloads across your network, disk, CPU, and band-
width. Without oversubscribed CPU or RAM, backed by an all-10 GB network, our cloud offerings outper-
form other cloud offerings.
Security
RapidScale's data centers feature top-of-the-line security with on-premises security guards, exterior secu-
rity systems, biometric systems including palm scanners, security scanners, and continuous digital surveil-
lance and recording. RapidScale offers a 100% Service Level Agreement with HIPAA and PCI compliance.
RapidScale's data centers are enterprise-grade at a fraction of the price.
Enterprise-Level Infrastructure
Leveraging the infrastructure in RapidScale's data centers for your business critical applications will allow
you to operate like an enterprise-level organization. RapidScale has invested heavily in top-of-the-line serv-
ers, storage, and connectivity to ensure peace of mind that your data is secure. Backed by NetApp stor-
age, Cisco UCS network & compute,
VMware hypervisors, and a true 10 GB
network backbone to link it all together,
CloudServer employs the best-in-breed
hosting platforms in a fully redundant
configuration to ensure the highest level
of service availability possible. This
means that at least one, if not multiple,
appliances, cables, or power sources
from each layer in the stack can simulta-
neously fail with little to no impact on
your services and productivity.
Mitigate Risks
Owning your own infrastructure can be expensive, time consuming, and frustrating. With CloudServer,
you eliminate the risk of owning your own infrastructure and the responsibilities that come with it. Cloud-
Server is on a pay-as-you-go, monthly OpEx model. When you have predictable, consistent monthly
costs, you can simplify your budget and planning.
CloudServer Benefits
RapidScale Secure
Infrastructure
Customer
Physical
Storage
Office
Remote Users
Remote Users
Remote Users
Internet
VM
Server
VM
Server
VM
Server
Agent

CloudRecovery
Disaster Recovery as a Service

What is CloudRecovery?
CloudRecovery is designed to help businesses easily implement cloud storage infrastructures that support
key data protection functionalities such as replication, backup and restore, data archiving, disaster recovery,
data & application mobility, data availability and security, and elastic capacity.
RapidScale's disaster recovery and business conti-
nuity services focus on securing your data and
ensuring minimum downtime. We ensure that in the
event of a disaster your business applications and
data will be safe and accessible. RapidScale's Clou-
dRecovery platform runs on top of our state-of-
the-art secure infrastructure located in data centers
throughout the world.
Replication to cloud virtual machines can be used to
protect both cloud and on-premises production
instances. In other words, replication is suitable for
both virtual-to-virtual and physical-to-virtual data
protection. For applications that require an aggres-
sive Recovery Time Objective (RTO)
and Recovery Point Objective (RPO),
as well as application awareness, rep-
lication is the data movement option
of choice.
Adding CloudStorage to a Disaster Recovery
bundle can provide adaptive data storage that
expands in real time to accommodate the amount
of data inside. Organizations are able to take advan-
tage of the simplicity of predefined storage policies,
control distribution of data, and access their data
around the clock. All backed by a 100% service
level agreement.
$70.00 $60.00Virtual-to-Virtual
$150.00 $130.00Physical-to-Virtual
$35.00 $30.00Server-to-Hypervisor
$0.25 $0.20Enterprise CloudStorage
RapidScale Managed Implementation TBD TBD
$100.00 $85.00CloudServer Management (See CloudServer Management for Details)
RTO Less Than 4 Hours
RTO Greater Than 24 Hours
$22.00 $20.00CloudServer per CPU
$17.00 $15.00CloudServer per GB of RAM
2. Select Your CloudFailover Package Monthly Cost (Per License)
3. Select Your CloudFailover Server Monthly Cost (Per Server)
4. CloudServer Management Monthly Cost (Per Server)
6. Select Your Implementation Plan One-Time Cost (Per Server)
5. CloudStorage Monthly Cost (Per GB)

Facilitated Migrations 
Management Features
Features
RapidScale Managed Client or Partner Managed
Active Monitoring of Servers 
Storage Management (if applicable) 
Server Patches 
Server Updates 
License Key Management 
Advanced Management 
Active/Active Data Center
Low RTO 
Automated Failover 
Compression, Encryption  
Real-Time Replication 
Multiple Recovery Points 
Byte-Level Replication 
Assured DR Readiness 
Hardware and Storage Independent 
Application and Hypervisor Independent 
High Availability 
RTO <4 Hours RTO >24 Hours
Security
RapidScale’s data centers feature on-premises security guards, an exterior security system, biometric sys-
tems including palm scanners and security scanners, and continuous digital surveillance and recording. We
meet and exceed standards including the majority of government security standards. With CloudRecovery,
you are working with a team that offers 24x7x365 monitoring and support for your system so you can
always have someone to turn to with questions and concerns.

Sales: (866) 371-1355
Support: (866) 686-0328
rapidscale.net
Peace of Mind
RapidScale’s Disaster Recovery as a Service works by first securely safeguarding your data in the cloud.
RapidScale's annual recovery testing deduplication allows the fasted RTO in the industry. Depending on
an organization’s needs, RapidScale's recovery options can have a business back up and running in just
a few hours. RapidScale's solutions will secure your business data and ensure minimal downtime in the
event of a disaster, keeping your business applications and data safe and accessible at all times.
Business Continuity with Failover
RapidScale's premier disaster recovery and business continuity product, CloudRecovery with failover,
equips customers with the tools they need to ensure their mission-critical applications are available to their
users during any type of crisis — floods, fires, power loss, server failures, rogue employees, etc. — that
can occur at the customer’s premises. Failover can bring an organization back online within a matter of
minutes in the event of a
disaster. Perfect for busi-
ness-critical data and appli-
cations, failover makes
business continuity accessi-
ble for organizations of any
size. CloudRecovery is
backed by one of the most
advanced Storage Area
Network systems in the
industry, NetApp. With its
own proprietary file system
and fiber channel network,
our SANs offer some of the
best performance and
redundancy available. Rap-
idScale's RAID configurations ensure a fault tolerance of no less than two disks, which offers one of the
highest levels of availability while still offering blazing performance. After failing over to the cloud, you will
wonder why you hadn’t migrated sooner.
Disaster Recovery as a Service (DRaaS) provides businesses with critical storage-based replication and
recovery within a RapidScale, client, or partner managed cloud environment. Companies that are affected
by natural disasters or server failure lose business-critical revenue. In addition to revenue loss, many
reports state that companies that experience downtime are more likely to go out of business than
companies that have a DR plan in place.
CloudRecovery Benefits
Source Target
Physical
From Anywhere
How you Want it
Virtual
Flexible Protection
Cloud
Physical
To Anywhere
Where you Want it
Virtual
Flexible Migration
Cloud

The customer is a dental
practice management com-
pany with over 40 locations
across the United States in
Florida, Virginia, Arizona and
California. The company acquires, develops, ren-
ovates, consolidates and partners with dental
practices through its integrated dental care de-
livery systems. The company, with 250+ employ-
ees, had the majority of its business relying on
its ERP/medical applications running on an MSP
based in a single data center. When the compa-
ny acquires new practices, it has to add the new
office into the current email and back-office envi-
Pain Points
The MSP couldn’t handle the growth from an infrastructure
and policy perspective to go along with the numerous out-
ages based on policies and limitations within the current
environment. Since the organization was expanding across
the US, the dental practice needed a uniform infrastructure
and policies for future growth with a limited IT staff.
The dental practice management company wanted a dy-
namic solution that could expand and deploy quickly, and
wanted to know what the OpEx would be every time a new
office was added.
Opportunity
After being introduced to the opportunity through a sales
partner, RapidScale’s team of experts analyzed the cus-
tomer’s needs. The dental practice management company
wanted a dynamic solution that could expand and deploy
quickly. The client also wanted to know what the OpEx
would be every time a new office was added. RapidScale
was asked to evaluate the environment and build a
Solution
RapidScale presented the customer with a solution to ad-
dress their pain points. After evaluating, RapidScale com-
partmentalized the infrastructure into five parts: email, IaaS,
failover, virtual desktops, and policies/procedures. Rapid-
Scale upgraded th client’s email to CloudMail (Exchange
2013, and put in a migration plan for the 250+ employees.
After the email migration, the cloud provider mapped a plan
for a migration of the infrastructure to CloudServer with
CloudDesktop (virtual desktops). RapidScale then worked
with the client’s IT team to identify which applications and
servers needed high availability for CloudRecovery with
Failover and built out a replication environment in a sec-
ondary data center. Once that was stood up, RapidScale
helped build out new policies and procedures to use going
forward so any future acquisitions would go smooth.
The client can now take advantage of a scalable environ-
ment for future acquisitions and a stable environment with
failover. The IT team knows the exact cost of each new
employee coming on board, and is able to make quicker
decisions.
Key Points
Location: Across the US
Business Size: 250+ employees, 40 locations
Pain Points: Lack of scalability, unpredictable
costs with new acquisitions
Solutions: CloudMail, Cloud Server, Cloud-
Desktop, CloudRecovery
Dental Practice Management Company
roadmap to a unified infrastructure built for future expan-
sion.

The customer is a regional law firm lo-
cated in three states, with 150 employ-
ees and is headquartered in Mobile, Al-
abama. The client was in the process of
splitting away from its parent company.
Upon split-ting away from the parent company, the law firm
was deeply unsat-isfied with support and performance of
their infrastructure. Its core line-of-business application was
TrialWorks, a case management software system. Further-
more, they were hosting their production in-frastructure out
of a local data center with a local MSP.
Pain Points
One of the largest pain points for the customer was due to
losing their prior MSP partner. During the split from their par-
ent company, the customer was forced to take on support
of their own infrastructure. This caused numerous issues
due to the level of support and lack of ability to be reactive.
They wanted full management, similar to what they already
experienced with the MSP, as well as a similar back-end,
patching, and updates. These were the key drivers in the
law firm’s transition.
Opportunity
The law firm reached out to their trusted technology consul-
tant with the request to explore options for a cloud solution.
After being introduced to the opportunity, RapidScale’s
team of experts analyzed the customer’s needs. The team
put together a cloud solution to resolve performance and
support issues, as well as provide cost efficiency and reli-
ability. RapidScale was able to present a similar, and famil-
iar, solution to what the law firm had in place, but complete
with full management and support.
Solution
RapidScale presented the client with a solution to address
their pain points, proposing its Infrastructure as a Service
solution, CloudServer. RapidScale was able to provide the
law firm a similar solution to the one they had prior to the
transition, which was a terminal server environment. While
their new cloud environment was similar to their one prior, it
boasted one major improvement. RapidScale included their
world-class full management and 24x7x365 support, which
was what the law firm had been missing. RapidScale’s
management is unique in that it provides the customer with
not just any-day, any-time support, but also complete man-
agement and monitoring of the customer’s systems includ-
ing patching, updates, upgrades, and much more.
RapidScale’s CloudServer is extremely scalable, allow-
ing the law firm to be reactive as it experiences business
changes. The law firm was also able to continue using its
core line-of-business application, TrialWorks, in their new
cloud environment.
Finally, RapidScale also provided the customer with our
Hosted Exchange offering, CloudMail, and the complete
Microsoft Office Suite.
Key Points
Location: Across three states,
with headquarters in Mobile, Alabama
Business Size: 150 employees
Pain Points: Lacked support and performance
of infrastructure
Solutions: CloudServer, CloudMail
Regional Law Firm

The customer is a large hospice located in Florida, with
400 client terminals across its head office and 12 branch-
es. The hospice needed to support its end users and
manage the business effectively. Based on this need, it
became clearly necessary that the client either contracted with a com-
pany to handle after hours end-user support, or brought in a managed
cloud provider that could handle the entire desktop experience.
Pain Points
The hospice needed a higher level of security and a tech-
nology refresh. It lacked the advanced engineering skill sets
to address these needs. Additionally, its company Help
Desk solution was in-house and needed to be outsourced.
The client also lacked a true management and tracking sys-
tem. Business users were not receiving quick, efficient, or
reliable service.
On-site resources at remote locations needed to be coor-
dinated by a single organization that would set priorities,
manage tickets, and assist with managing OEM’s like hard-
ware manufacturers. All activities surrounding the desktop
experience and the client’s private network needed to be
monitored and managed around the clock. Without all of
these activities, end users throughout the organization
would experience degradation in their ability to be produc-
tive because of the state of their technology tools and sys-
tems.
Opportunity
After being introduced to the opportunity through a sales
partner, RapidScale’s team of experts analyzed the cus-
tomer’s needs. The cloud provider was tasked with devel-
oping a process in order to operate IT efficiently and effec-
tively. RapidScale worked closely with the COO and IT team
to develop a plan for transitioning services and supporting
end users.
Solution
RapidScale presented the customer with a solution to ad-
dress their pain points, proposing CloudDesktop as the fi-
nal product. The hospice moved its 400 client terminals,
located across its head office and 12 branches, to Rapid-
Scale’s highly scalable CloudDesktop platform. Now, the
hospice can provide its staff and contractors with the most
advanced and secure Desktop as a Service platform, with
quality appli-cation performance and support.
Large Hospice

A part of the hospice’s efforts to refresh its desktop solu-
tion, it decided to implement this service to reduce desktop
management costs and prolong the user-terminal device
life cycle. The new DaaS was built in a private environment
to assure HIPAA compliance, too.
A Help Desk solution was implemented, enabling the hos-
pice to have a single point of integration for support issues.
All incoming calls were handled with defined processes,
issues were tracked, and on-site resources were dispatch
to address desktop issues. The solution streamlined order
management, trouble ticketing, and the support system for
end users.
The benefit of this transition was application security, per-
formance and support. The revamped, cutting-edge plat-
form has boosted the hospice’s ability to improve employee
productivity and workload efficiency, and a empower a true
mobile workforce. By monitoring all activities in a quanti-
tative fashion, RapidScale was able to reduce the overall
cost of support activity. The hospice continues to use Rap-
idScale as their single point of integration, and views the
cloud provider as the true solutions partner that was need-
ed to maintain compliance and manage IT costs effectively.
“RapidScale’s team of experts analyzed
the customer’s needs. The cloud provider
was tasked with developing a process in
order to operate IT efficiently and effec-
tively. ”
Key Points
Location: Florida
Business Size: Head Office + 12 branches
Pain Points: Lacked security, up-to-date
technology, a management and tracking sys-
tem, and support
Solutions: CloudDesktop

The client is a large lumber manufacturing company
based in New York that was established in 1890.
The manufacturer has 21 locations throughout the
Northeast. The organization was on a 420-user
desktop platform with IBM and the environment
was managed by an MSP. The client also had multiple in-house servers
that they were struggling to manage while scaling and growing at a rapid
pace. The manufacturer has a limited IT staff and desperately wanted
to offload as many workloads as possible to enable the staff to leverage
technology and drive innovation and revenue.
Pain Points
The client had multiple vendors that each managed a por-
tion of the environment, which was tedious and caused
frustration because many of the tasks and projects were not
being completed in a timely fashion or at all. In fact, the or-
ganization received very limited and time-delayed support,
with some tickets taking a week or more to be addressed.
The manufacturer also had a $180,000 licensing spend due
in January that they did not prefer to spend capital on. The
organization was struggling with nagging technical issues
with the Citrix desktops, primarily due to the MSP not hav-
ing certified Citrix engineers on staff. The client desperately
wanted a partnership and team of professionals that could
accomplish consolidating the infrastructure (POS, server
environment, desktops) and take ownership of the entire IT
footprint, strategy and management.
Opportunity
The sales partner that introduced RapidScale completely
owned a trust-based relationship with the client. That ex-
isting trust allowed RapidScale’s team of cloud experts to
meet with the client in a series of discovery meetings. The
lumber manufacturer wanted to select a cloud provider that
would develop a strategy to operate and manage its IT en-
vironment efficiently and effectively, taking total ownership.
RapidScale’s team worked closely with the organization’s
entire IT staff to develop and plan for the transition of ser-
vices and support of end users.
Large Lumber Manufacturer
Solution
RapidScale presented the client with a total solution to re-
solve 100% of the pain points. The solution included taking

Key Points
Location: New York
Business Size: 21 locations, 420 users
Pain Points:
• Steep licensing spread
• Lack of support, expertise and management
• Limited IT staff
• Vendorfrustration
Solutions: CloudDesktop, CloudMail
over the 420 desktops with RapidScale’s CloudDesktop
solution. This very large support pain point was resolved by
RapidScale with its team of on-staff certified Citrix engineers
that the manufacturer now has direct access to. RapidScale
also replaced the majority of existing Microsoft licenses with
SPLA, Office 365, and Citrix licenses that resulted in
$207,000 annual savings. CloudMail also replaced the
client’s existing email service, which consolidated the server
environment by 42%.
The RapidScale solution resolved 100% of the customer’s
pain points, claimed complete ownership of the environ-
ment, and freed the IT team from ongoing, nagging, re-
actionary issues. Instead, the IT team can now focus on
more innovative initiatives and projects that result in driving
profitability for the company.
“The lumber manufacturer wanted to se-
lect a cloud provider that would develop a
strategy to operate and manage its IT en-
vironment efficiently and effectively, taking
total ownership.”

RapidScale
Sales: (866)371-1355 | Support: (866) 686-0328
www.rapidscale.net
Explore Our Vendor Case Studies:
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Study
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