2. CONTENT
01 Rathnayaka Tea Factory (PVT) Ltd.
02 What is Total Quality Management
03 Tea Manufacturing process of Rathnayaka Tea Factory
04 Main Drawbacks
05 Recommendations

3. Rathnayaka Tea (PVT) Ltd
Vision
To be the best black tea manufacturer.”
Mission
To be a leading black tea manufacturer within
“Southern Province "by adopting to the new technologies
and quality improvement methods to enhance the
productivity and efficiency while pay more attention to
their loyal customers by providing friendly service.

4. Total Quality
Management

5. What is TQM???
“A way of life an organization as a whole,
committed to total customer satisfaction through a
continuous process of improvement and
contribution and involvement of people.”

6. Theory of
Total Quality Management
Deming's Crosby's Ishikawa's
Joseph Theory
Theory Theory Juran's
Theory

7. Principles of TQM
• Customer- Oriented
• Leadership
• Strategic Planning
• Employee Responsibility
• Continuous Improvement
• Cooperation
• Statistical Methods
• Training and Education

8. Tea Manufacturing Process of
Rathnayaka Tea Factory

9. Withering
• Primary objective is to reduce the moisture content of
the leaf & soften it.
• For this used Withering Trough.

10. Rolling
• Rolling is a process where rollers are used to rupture
the cell walls of the withered leaves for oxidation of
the polyphenols in the presence of oxygen from air.

11. Fermentation
• It is the process of oxidation of leaves.
• Humidity Fans & Wet & Dry Hygrometer is used in
here.

12. Drying
• Drying is the process during which the enzyme
activities are stopped & moisture content is brought
down to 2% - 3%.

13. Sorting & Grading
• Sorting is the operation in which particles of bulk teas
are separated into various grades of different sizes
conforming to the trade requirements.

14. Packaging & Storage
• Packaging, is a process design and produce the
container or wrapper for a product
• Storage, is a process of stored final out puts after
packaging before it handed over to the customers.

15. Main Drawbacks
• No proper standard system to measure quality of tea.
• Lack of Training & Development programs.
• Lack of Research & Development Activities.
• Less percentage of interest to the HR practices.
• Maintenance issues of capital equipment.
• The management of the factory is not well organized.
• Workers don’t have proper dress code & safety equipment.

16. Cause-and-Effect Diagram

17. Recommendations
• Replacing machinery with latest equipment.
• Continuous maintenance of the equipment.
• Using a belt system to transfer tea leaves among the processes.
• Conducting a training & development program for both management &
workers.
• Distributing face masks & other relevant safety equipment among workers.
• Establishing a standard system to measure quality
• Establishing a research and development section

19. THE END
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