Report on ISO 26000

1. BIRENDRA Summary Report: Training on ISO 26000 by APO 8-12 Aug 2011 in
RATURI Taiwan
Report

2. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
Dated: 30/8/2011
APO
Semiinar on IISO26000:: Devellopment off Sociiall Responsiibiilliity
Sem nar on SO26000 Deve opment o Soc a Respons b ty
Chiina Productiiviity Center
Ch na Product v ty Center
Taiipeii,, Taiiwan ROC August 8--12,, 2011
Ta pe Ta wan ROC August 8 12 2011
Sub: 11-IN-17-GE-SEM-B: Seminar on ISO26000: Development of Social Responsibility (8-12
August 2011, Taipei, Taiwan)
By
Mr. Birendra Raturi
Principal Consultant
Qsys eSolutions Pvt. Ltd.
A-39 Flatted Factory Complex Okhla Industrial Estate
New Delhi – 110 020 India
info@qsys.co.in, www.qsys.co.in.
Report Submitted to
NATIONAL PRODUCTIVITY COUNCIL
Utpadakta Bhavan5-6 Institutional Area Lodi Road, New Delhi – 110 003 India
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3. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
Contents
1. Program Summary
2. List of Participants
3. Program execution
4. Company Visit
5. Program outcome
6. Suggestion to NPC India for New Initiatives
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4. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
1. Program Summary:
The 5 days training program facilitated by trainers, administered
by APO and organised by CPC is found to be excellent team
work. The program inauguration was done by the President CPC.
APO stated the objective of the program and expected outcome.
The program was good mix of theory, role plays, group
discussions, Q&A Session including Site Visits.
ISO 26000 is the designation of the future International Standard giving guidance on social
responsibility (SR). It is intended for use by organizations of all types, in both public and private
sectors, in developed and developing countries. It will assist them in their efforts to operate in the
socially responsible manner that society increasingly demands
Program focus was on
ISO26000 Social Responsibility has 7 Principles.
1. Principle of legal compliance
2. Principle of respect for authoritative inter-government agreements or internationally
recognized instruments
3. Principle of recognition of stakeholders and concerns
4. Principle of accountability
5. Principle of transparency
6. Principle of respect of fundamental human right
7. Principle of respect for diversity
And 7 Elements
1. Organization governance
2. Human rights
3. Labor practices
4. Environment
5. Fair operating practices
6. Consumer issues
7. Contribution to the community and
The program structure was in complete sprit and followed with
1.1 Class room Assignment: Participants were sub grouped in four numbers in order to involve
everybody and present the cases in-front of the experts and participants. The class room
assignments made the participants more involved with the subjects and thus kept the
groups focused and task oriented.
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5. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
1.2 Country Presentation: Country presentations by the participants from respective one were
useful to understand specific approach and methods in different countries in Asia. It was
seen that multinational companies are leading in SR activities in countries like Pakistan,
Thailand etc. Where as in India Social Activities’ are from Vedic ages. However it is felt that a
structured approach of ISO2600O standard would be of great help in integrating the SR
activities vis-à-vis business.
1.3 Presentation form World business Council: The information shared were quite a thought
provoking. The research study conducted by world economic forum and world business
council was presented and relevance to ISO26000 were well established. The presentation
backed up by data is found to useful and can be also a part of SR presentation to set the
perspective right.
1.4 Industry Visit: CPC organised visits to the two leading organisations in Taiwan. It was
definitely a rare occasion and time to listen to them, see their facility and interact with
them.
1.5 CPC arrangement and hosting: CPC is a perfect host. All the arrangement made were
excellent. CPC gesture towards the participants was also uncommon in providing good
logistics, excellent seminar facility, food, and welcome &farewell parties. The CPC staff is
highly organised and professional.
1.6 Program review and Feedback: The program was well organised be it stay, logistics, lecture
delivery, schedule, assignment. This was a alive program. The program was full of learning,
fun and involvement of everyone. I must rate the program as excellent.
1.7 Participants view: All participants forged good ties with each other. It was also discussed
some time that SR Asia platform shall remain a networking point. Updating of SR activities
undertaken by the participants shall be uploaded on SR Asia. At the concluding session
everyone want to be SR professional. That talk about itself the motivation level we received.
1.8 Program Objective: The program objective was to motivate the participants and involve
them to fully so that at latter stage they would act as SR professional. To a great extent it
was visible by the involvement and commitment of the participants that the program
attained its objective.
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6. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
List of Participants and Countries
Fiji, Indonesia, India, Iran, Malaysia, Magnolia, Pakistan, Philippines, Thailand, Sri Lanka , Taiwan. Vietnam,
2. Program execution:
Good planning is a essence to any success. It was evident on part of APO that it was a well thought
and structured program. The program was good in terms of its timing, selection of faculty, visiting
faculty, site visits and case studies.
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7. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
3. Site visit
It was very welcoming efforts on the part of CPC to identify companies of world class repute. There
was opportunity to listen and share the SR Initiatives with the companies executives. The CSR
managers provided the overview of SR policy framework, including management structure and
reporting mechanism. The Company Executives shared data and reports through presentations, Visit
to the facilities and through QA Session.
The Companies also took us through their facilities to demonstrate the moment of truths.
Companies CSR Report is available on their website.
The CSR activities can be well mapped with the ISO26000 core issues.
Site Visit:
CPC organised visit to the two leading organisations, some highlights are reported here.
Site Visit to Chunghwa Telecom Ltd
Chunghwa Telecom promises to the society. Established the “Corporate Social Responsibility
Committee” in 2006, which oversees the operations of six working groups namely “Corporate
Governance”, “Environmental Sustainability”, “Consumer Care”, “Digital Opportunities”, “Employee
Care” and “Corporate Volunteerism”.
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8. Executive Summary of the Training ISO 26000 by APO Japan, 8
Training 8-12 Aug 2011
CSR Initiatives
Key process Indicators are defined and measured.
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9. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
Site Visit Taiwan Semiconductor Mfg. Ltd
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10. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
CSR Drivers
Corporate Governance
TSMC advocates and acts upon the principles of operational transparency and respect for
shareholder rights. We believe that the basis for successful ...
Environment
TSMC and all of its employees acknowledge their responsibility for environmental protection.
We not only comply with the environmental regulations...
Employee and People Care
Human capital is one of the invaluable assets that support our business success. TSMC is
committed to creating a corporate culture embracing innovation...
Social Contribution
TSMC established the TSMC Education and Culture Foundation (TSMC Foundation) in 1998.
Currently, F. C. Tseng, TSMC Vice Chairman, serves as the Chairman of the Foundation, which
has been pioneering various projects...
Supply Chain Management
TSMC cooperates with suppliers to meet our corporate social responsibilities by building a
reliable and sustainable supply chain...
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11. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
TSMC Details of SR Initiatives
1.Stakeholder Identification,
Communication and 3.Employee
Performance Summary 3.1 Employment
1.1 Stakeholder Identification and 3.2 Employee Development
Communication 3.3 Compensation and Benefits
1.2 TSMC CSR Performance Summary 3.4 Employee Relations
2. Corporate Governance 3.5 Work and Life Integration Program
2.1 Governance Structure 3.6 Corporate Security and Risk Control
2.2 Board of Directors 3.7 Safety and Health
2.3 Audit Committee 4. Supply Chain Management
2.4 Compensation Committee 4.1 Supply Chain Sustainability
2.5 Corporate Compliance Management
2.6 Political Contributions 4.2 Managing Contractors’ ESH
2.7 Ethics and Business Conduct 4.3 Helping Suppliers Improve Delivery
and Quality
4.4 Ensuring Supplier Compliance
4.5 TSMC SCM Forum and Excellent
Supplier Award
4.6 2010 Goal and Accomplishment
Summary
4.7 Customer Service and Satisfaction
6. Environmental Protection
5. Social Contribution 6.1 Climate Change
5.1 Commitment to Education 6.2 Green Product
5.2 Community Building 6.3 Pollution Prevention
5.3 Promotion of Arts and Culture 6.4 Green Building, Green Fab
5.4 TSMC Volunteer Programs 6.5 Environmental Management and
5.5 Alishan County Reconstruction Plan Green Promotion
Reporting
Assurance Statement
Global Reporting Initiative (GRI)
Sustainability Reporting
Guidelines 2006 and its Content Index
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12. Executive Summary of the Training ISO 26000 by APO Japan, 8-12 Aug 2011
The detailed data with respective to the above initiatives is available on company website.
Program Outcome:
The program resulted into meaningful output. Involvement of everybody with the commitment that
each one will present and share the learning with at least one company back in their country was
one of them. Individual also see SR as a career too. Continuous support from APO was also
motivating. Form my own understating I find this a wonderful program, well organised and perfectly
delivered.
Suggestion to NPC India for New Initiatives:
I must thank NPC India for providing such a opportunity. Also I am thankful to the APO for final
consideration. It was a wonderful learning and eye opener to me.
Since NPC India has nominated me for this program I am able to see a great future in the area of
Social Responsibility (SR) for the professional and organisation to adopt SR for all good reasons. With
the global trends and perspectives a report published by world economic forum, SR is imperative
and thus NPC India should take it as one of the area to focus on. NPC can plan seminar in this area,
and I am willing to share.
I am prepared to share my knowledge and expertise in this domain. NPC being a nodal agency can
promote and disseminate SR knowledge to its stake holders including the client base it serves. I shall
be happy to associate with NPC to promote SR.
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