5. What are the inputs?
• Listening
• Verbal communication
(oral and written)
• Non verbal
communication
• Managing criticism
• Giving praise
• Managing conflict
situation
6. Listening
• Active listening
• Avoid attitudinal
barriers
– prejudice,
– preoccupation,
– casual attitude,
– egocentrism
• Alert to all cues and
give feedback
7. Verbal communication
• Oral and written
• Empathise How are you
I’m Fine, Sir
• Alert to feedback – Mr. Verma?
eye contact
• Clarity
• Be interesting
• Delivery of your oral
communication
8. Non verbal communication
• Body language
• Rate of speech
• Voice pitch
• Pronunciation
• Postures, gestures
• Facial expressions
9. Offering constructive criticism
• Understand other
person’s perspective –
empathise
• Criticise behaviour and
not person
• Avoid sounding
judgmental
• Avoid critical overload
– avoid several
complaints at a time
10. Responding to criticism
• Recognise value of
criticism
• Understand the
perspective of the
person criticising
• Seek constructive
changes to the
behaviour that
prompted criticism
11. Giving praise
• Power of praise –
motivation
• Make praise specific
– praise progress –
timed properly
• Be sincere and
honest
• Never overdo praise
12. Managing conflict situation
• Disagreements due
to seeing, hearing
and interpreting
differently
• Badly managed
conflict damages
relationship
• Resolve conflict –
win win situation
13. To become a good leader
• Good interpersonal skills
• Be proactive
• Effective oral and written
communication skills
• Organising works
effectively
– Discipline in work
situation
– Planning and execution
• Always positive thinking
– using positive words
14. How to Develop
Effective Interpersonal Skills
• Overcoming Barriers
to Communication
• Tactful
Conversations
• Managing your
Attitude
• Interpersonal
Relationship
15. Overcoming Barriers to
Communication
• Physical or
environmental barrier
• Language barrier
• Personal or socio
psychological barrier
16. Tactful Conversations
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback
17. Managing your attitude Attitude
High
Let’s Both Win
Go For It
Confidence
Let’s Trade
Medium
Yes Boss
Run Away
Low
You in a Situation
18. Interpersonal Relationship
• Become genuinely
interested in other
people
• Call people by their
names
• Talk in terms of the
other person’s interest
• Smile
• Listen
19. "There are two types of people --
those who come into a room and
say 'Well, here I am!' and those
who come in and say 'Ah, there
you are'.“
- Frederick Collins
