Direct and online marketing can be summarized in 3 sentences: Direct marketing involves communicating with customers through personal channels like mail, email, phone calls and face-to-face interactions to maximize the probability of the intended audience receiving the message. It aims to create value for customers through product creation, communicating that value through personal channels of communication, and delivering value directly. The document then discusses various forms of direct marketing like direct mail, catalogs, telephone marketing, and digital methods like email, mobile, and online marketing.