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Observation v1
- 1. Observation Tips Ravi Pamnani Lecture to Global Exchange Students 5/16/2011 1
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- 3. What, How, Why What How Why • Start with the concrete • Describe how user is • Step out on a limb doing what they are • Use descriptive phrases • doing • Make informed guesses on the • Don’t interpret (yet) • Rushed? Slow? motivation, the emotions • Quantify, quantify, qua • Pained? Smiling? ntify Crying? • Reveals your assumptions – will • Impacting user or need additional testing surroundings negatively or positively? 3
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- 10. OBSERVE ANALYZE 10
- 11. Observation cues Comment from Clinician/Patient Poor Outcomes • “If I only had a way to…” • Less than 85% success • “This is just how we do things…” • Expensive complications/failures • Collateral damage, new Customization / “Jury-rigging” problems, follow-on procedure • Clinician/patient uses current products in unintended ways with High Costs / Resource-intensive poor results • In-patient or long procedure • Charges above $10K ($1K in Patient Morbidity developing countries) • Blood/pain/infection • Expensive devices • Long recovery, long ICU stay • Many people/steps/time/visits to • “Inoperable candidate” deliver therapy • Repeat hospitalizations • Long wait times 11
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- Direct observation
- Nursing home
- Explain premature babies need heatIn developing countries, this is challenging.Donated equipment, though sent with good intentions, are very challenging to maintain in an ultra cost constrained and remote environments.http://www.designthatmatters.org/docs/smithsonian/content/IMG_1680_large.htmlhttp://ecochildsplay.com/2008/12/19/incubator-made-from-recycled-car-parts-could-prevent-millions-of-newborn-deaths/
- Direct observation