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Accountable Care Organizations:
Savings, Quality, & Health Information Technology
Robert Bond, MBA | robert@acoadvantage.com | 484.431.3015 (mobile)
ACOAdvantage (www.acoadvantage.com)
ACOAdvantage                          Breakthrough Performance in the Health Reform Era
www.acoadvantage.com
Framework to Guide ACO Shared Savings
                       Levers Influencing Cost & Quality of Care
                        Levers affecting DEMAND     1   Promote health and wellness amongst
                                                        individuals and populations
                        Actively manage demand
                        for health care products
                        and services                    Ensure value-conscious consumption
                                                    2
                                                        among providers and patients
  What levers
 must an ACO                                            Levers affecting RISK
    follow to
promote quality,                                        Actively identify high-risk patients and
                                                    3
      cost                                              develop individualized care plans
 effectiveness,
                        Levers affecting COST
  and service                                           Promote efficient creation of capacity for
                                                    4
 sustainability         Develop resources and           labor, infrastructure, and innovation
                        infrastructure to foster
                                                        Design and develop new models for
                        cost reducing innovations
                                                    5   care delivery which promote
                        in care processes
                                                        efficiency and quality


                        Levers affecting QUALITY        Promote improvements to care
                                                    6
                                                        coordination amongst providers
                        Promote and implement
                        activities focused on           Promote evidence-based medicine &
                        improving care process      7
                                                        clinical knowledge
                        outcomes
ACOAdvantage©                                           Collect, analyze, and disseminate
                                                    8
                                                        performance and outcome metrics
Accountable Care Organizations Model Principles
                                                 Key Principles for Formation of an ACO

                                                                                                                                    Performance
   Local Accountability                                             Shared Savings
                                                                                                                                    Measurement




ACOs will consist of locally based                        Reimbursement model for ACOs is                             “You can’t manage what you don’t
providers. Benchmarks for ACO                             termed “Shared Savings.” Shared                             measure. “ ACOs will provide metrics on
spending are based on historical                          savings combine fee-for–service with                        clinical process, outcome measures, and
spending patterns and risk-adjusted                       cost savings.                                               the patient experience.
based on patient mix. The local ACO
is accountable for costs, quality, and
capacity.
                                                                                                                                                          ACOAdvantage©

Source: "The Promise ACOs." Accountable Care Organization Learning Network. The Engelberg Center for Health Care Reform at Brookings and the Dartmouth Institute for Health
Policy & Clinical Practice , n.d. Web. 18 Apr 2011. <http://www.acolearningnetwork.org/who-we-are/about-the-network>.




                                                                                                                                                                              2
Accountable Care Organizations Model Principles
                                         Key Principles for Formation of an ACO




1       Continuity of Care
        Continutity of care provides for the end to end
        care of patients. Information and instructions
        are passed from provider to provider.
                                                                            2
                                                                                Alignment of Incentives
                                                                                Shared savings create an
                                                             Key                alignment of financial care and
                                                          Components            outcomes. Traditional models of
                                                              of                care (e.g., fee-for-service) can
                                                          Accountable           result in a financial discentive for
                                                             Care               care improvement


    3                                                      Infrastructure
        Infrastructure
        Information technology system through                                          ACOAdvantage©
        which data is gathered, organized, and
        shared.
Formation Stages of an Accountable Care Organization
     Evolution of Provider Focus on Health IT Infrastructure
                                            Beginning              Intermediate                     Advanced
  Health of
 Population     Scope of Provider Focus



                                                                                                      Measures are
                                                                                                       more fully
                                                                                                       focused on
                                                                           Limited clinical and       outcomes and
                                                                            patient survey data        patient
                                                                            is available               experience
                                                                           Providers focus          Providers focus
                                                                            increases towards         on population
                                                                            the full continuum        health and share
                                                  Providers use
                                                                            of care                   accountability
                                                   process based
                                                                                                      for care
 Discrete                                          measures
  Patient                                         Focus is on discrete
                                                   patient encounters                                 ACOAdvantage©
Encounters
                                          Level of Health IT Infrastructure and Data Availability
                           Paper-Based Records /                                             Sophisticated EHR / PHR &
              Claims-Based (e.g., Medical, Laboratory, Pharmacy)                         Rich clinical and patient survey data
ACO Success Enabled by Health IT
                                Key Functions Supported by Information Technology
  Manage Risk                                                                               Performance Measurement
  Providers will need to develop                                                            ACOs will need to master performance
  capability in managing financial risk.                                                    measurement to manage risk and
  Most providers will be able to handle            Manage             Measure               achieve savings. Metrics include
  performance risk; however, they                 Financials        Performance             population health, quality of care, and
  lack capabilities to manage                                                               patient satisfaction.
  insurance risk.

Coordinate Care
                                      Coordinate          Building the                         Train Providers & Staff
Coordination of care between                                                      Train
providers and settings will be          Care              Successful                           Both providers and staff will
essential. New or redesigned                                  ACO               Providers      require training on new
                                                                                 & Staff       workflows, processes, and team
workflow processes will reduce
                                                                                               work. Changing provider
duplicate efforts, pass information
                                                                                               behavior is a particular
seamlessly, and become patient
                                                                                               challenge.
centric.
                                                  Engage             Provide
      Engage Patients                             Patients         Information
      Engaging patients in caring for their                                          Provide Information
      health will require providers to develop                                       Accurate, real-time information is
      or acquire capabilities in disease                                             essential to the success of the ACO.
      management, personal health records,                                           Especially vital is clinical decision
      patient portal, and patient education.                                         support at the point of care. Providers
                                                 Legend         ACOAdvantage©
                                                                                     will need evidence-based clinical
                                                                                     guidelines, alerts, and reminders.
                                                      = Relies on Health IT
Accountable Care Organizations Nationwide
                          Examples of ACOs Formed or in Formation as of Q2 2011


                                                                                                        Steward Healthcare          Cape Code Healthcare
                                                                                                            Boston, MA                  Hyannis, MA




                                                         Wyoming Med Center
                                                            Casper, WY                                                              Montifore Med Center
              Catholic Healthcare West                                                        Advocate Healthcare                      New York, NY
                  Hill Physicians                                                                Louisville, KY
                  San Ramon, CA                                                                                                  Atlantic Health
                                                                                                                                 Morristown, NJ

                                                                          Norton Healthcare                            Carilion Clinic
                 Healthcare Partner                                         Louisville, KY                              Roanoke, VA
                   Torrance, CA
                                             Banner Health
                                                Arizona

                                         Tucson Medical Center
Monarch Healthcare                            Tucson, AZ
    Irvine, CA




                                                                              ACOAdvantage©
Accountable Care Organizations
Robert Bond, MBA
Partner
ACOAdvantage (www.acoadvantage.com)
robert@acoadvantage.com | 484.431.3015

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Accountable Care Organizations: Savings, Quality, and Information Technology

  • 1. Accountable Care Organizations: Savings, Quality, & Health Information Technology Robert Bond, MBA | robert@acoadvantage.com | 484.431.3015 (mobile) ACOAdvantage (www.acoadvantage.com) ACOAdvantage Breakthrough Performance in the Health Reform Era www.acoadvantage.com
  • 2. Framework to Guide ACO Shared Savings Levers Influencing Cost & Quality of Care Levers affecting DEMAND 1 Promote health and wellness amongst individuals and populations Actively manage demand for health care products and services Ensure value-conscious consumption 2 among providers and patients What levers must an ACO Levers affecting RISK follow to promote quality, Actively identify high-risk patients and 3 cost develop individualized care plans effectiveness, Levers affecting COST and service Promote efficient creation of capacity for 4 sustainability Develop resources and labor, infrastructure, and innovation infrastructure to foster Design and develop new models for cost reducing innovations 5 care delivery which promote in care processes efficiency and quality Levers affecting QUALITY Promote improvements to care 6 coordination amongst providers Promote and implement activities focused on Promote evidence-based medicine & improving care process 7 clinical knowledge outcomes ACOAdvantage© Collect, analyze, and disseminate 8 performance and outcome metrics
  • 3. Accountable Care Organizations Model Principles Key Principles for Formation of an ACO Performance Local Accountability Shared Savings Measurement ACOs will consist of locally based Reimbursement model for ACOs is “You can’t manage what you don’t providers. Benchmarks for ACO termed “Shared Savings.” Shared measure. “ ACOs will provide metrics on spending are based on historical savings combine fee-for–service with clinical process, outcome measures, and spending patterns and risk-adjusted cost savings. the patient experience. based on patient mix. The local ACO is accountable for costs, quality, and capacity. ACOAdvantage© Source: "The Promise ACOs." Accountable Care Organization Learning Network. The Engelberg Center for Health Care Reform at Brookings and the Dartmouth Institute for Health Policy & Clinical Practice , n.d. Web. 18 Apr 2011. <http://www.acolearningnetwork.org/who-we-are/about-the-network>. 2
  • 4. Accountable Care Organizations Model Principles Key Principles for Formation of an ACO 1 Continuity of Care Continutity of care provides for the end to end care of patients. Information and instructions are passed from provider to provider. 2 Alignment of Incentives Shared savings create an Key alignment of financial care and Components outcomes. Traditional models of of care (e.g., fee-for-service) can Accountable result in a financial discentive for Care care improvement 3 Infrastructure Infrastructure Information technology system through ACOAdvantage© which data is gathered, organized, and shared.
  • 5. Formation Stages of an Accountable Care Organization Evolution of Provider Focus on Health IT Infrastructure Beginning Intermediate Advanced Health of Population Scope of Provider Focus  Measures are more fully focused on  Limited clinical and outcomes and patient survey data patient is available experience  Providers focus Providers focus increases towards on population the full continuum health and share  Providers use of care accountability process based for care Discrete measures Patient  Focus is on discrete patient encounters ACOAdvantage© Encounters Level of Health IT Infrastructure and Data Availability Paper-Based Records / Sophisticated EHR / PHR & Claims-Based (e.g., Medical, Laboratory, Pharmacy) Rich clinical and patient survey data
  • 6. ACO Success Enabled by Health IT Key Functions Supported by Information Technology Manage Risk Performance Measurement Providers will need to develop ACOs will need to master performance capability in managing financial risk. measurement to manage risk and Most providers will be able to handle Manage Measure achieve savings. Metrics include performance risk; however, they Financials Performance population health, quality of care, and lack capabilities to manage patient satisfaction. insurance risk. Coordinate Care Coordinate Building the Train Providers & Staff Coordination of care between Train providers and settings will be Care Successful Both providers and staff will essential. New or redesigned ACO Providers require training on new & Staff workflows, processes, and team workflow processes will reduce work. Changing provider duplicate efforts, pass information behavior is a particular seamlessly, and become patient challenge. centric. Engage Provide Engage Patients Patients Information Engaging patients in caring for their Provide Information health will require providers to develop Accurate, real-time information is or acquire capabilities in disease essential to the success of the ACO. management, personal health records, Especially vital is clinical decision patient portal, and patient education. support at the point of care. Providers Legend ACOAdvantage© will need evidence-based clinical guidelines, alerts, and reminders. = Relies on Health IT
  • 7. Accountable Care Organizations Nationwide Examples of ACOs Formed or in Formation as of Q2 2011 Steward Healthcare Cape Code Healthcare Boston, MA Hyannis, MA Wyoming Med Center Casper, WY Montifore Med Center Catholic Healthcare West Advocate Healthcare New York, NY Hill Physicians Louisville, KY San Ramon, CA Atlantic Health Morristown, NJ Norton Healthcare Carilion Clinic Healthcare Partner Louisville, KY Roanoke, VA Torrance, CA Banner Health Arizona Tucson Medical Center Monarch Healthcare Tucson, AZ Irvine, CA ACOAdvantage©
  • 8. Accountable Care Organizations Robert Bond, MBA Partner ACOAdvantage (www.acoadvantage.com) robert@acoadvantage.com | 484.431.3015