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CORRUPTION PREVENTION
THROUGH
HUMAN RESOURCE DEVELOPMENT
IN
NATIONAL HIGHWAYS & MOTORWAY POLICE
A CONCEPTUAL & ANALYTICAL PRESENTATION
By
Syed Ibne Hussain, PSP
Deputy Inspector General of Police,
National Highways & Motorway Police
Islamic Republic of Pakistan
INTRODUCTION
TO
NATIONAL HIGHWAYS &
MOTORWAY POLICE
 PAKISTAN MOTORWAY POLICE (PMP) COMMENCED ITS
OPERATIONS ON ISLAMABAD – LAHORE MOTORWAY ON 26TH
NOVEMBER 1997.
 OLD G.T. ROAD WAS ALSO ENTRUSTED TO PMP IN MARCH, 2001
AND THE ORGANIZATION WAS RENAMED AS “NATIONAL
HIGHWAYS & MOTORWAY POLICE”.
 TOTAL ENFORCEMENT AREA = 2460 KM
 HUGE TRAFFIC BURDEN
 Freight Traffic 95%
 Passengers Traffic 90%
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 3
Service above self to ensure safety and provide
assistance to road users. In this endeavour, it is
our commitment to give due respect to all road
users, be fair, equitable and to uphold ethical
practices at all times…
MISSION STATEMENT
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 4
National Highways & Motorway Police
• A Corruption Free Department
• Nominee for UN Best Public Service Organisation Awards
• Nominee for ADB Best Efficiency Awards
NATIONAL ACCOUNTABILITY BUREAU OF PAKISTAN
DECLARED
National Highways & Motorway Police
A CORRUPTION FREE
DEPARTMENT
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 6
United Nations Organisation has nominated
National Highways & Motorway Police
for
Best Public Service Organisation Awards
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 7
Asian Development Bank has nominated
National Highways & Motorway Police
for
Best Efficiency Awards
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 8
HOW WAS IT
POSSIBLE?
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 9
• CHANGING POLICE CULTURE
• TRAINING ECOLOGY
• WORKSTATION ECOLOGY
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 10
Changing Police Culture
 EXCEPTIONAL POLITICAL WILL
 PM’s Initiative
 Attractive Package
 Protection from political interference
 RULE OF LAW
 Equal & Fair Application of Law
 Raised the status/authority of police officers
 Pride in their jobs & in their organisation
CULTURAL
NEGATIVE POLICE CONDUCT: THE CULTURAL MATRIX
Research by Dr. Wasim Kausar and Dr. Johnston at University of EXTER U.K. on : Negative Police conduct
be changed by improvement in Training and Work Station Ecology
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 11
Police Culture
Training Ecology
A Practical Approach
STRATEGY FOR RECRUITMENT & SELECTION OF
DEPUTATIONISTS
 Graduation as minimum standard
 ASI and above only
 Clean record
 Physical fitness
 Selection on merit
 Attractive pay & allowances in comparison to their
parent department
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 14
STRATEGY FOR
NEWLY RECRUITED OFFICERS
 T.N.A. To Assess Training Needs
 SWOT Analysis: TNA Technique
 Qualified Instructors
 Modern techniques of instruction
 Syndicate/participative system
 Simulation exercises
 Case studies
 Driving skills
 Respectful Training Environment
 Foreign training (UK, Germany & France)
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 16
Workstation Ecology
A Conceptual Exegesis
LEVEL
PAST PRESENT FUTURE
JOB ACHIEVEMENTS
JOB EXPECTATIONS
TIME
WIDENED GAP
BETWEEN
EXPECTATION AND
ACHIEVEMENT
SHOWN BY THE
J-CURVE
IVO.K.F. Feierabend: ‘Anger, Violence and Politics’; 1992; Page: 111.
HRD Strategy:
Widened gap between Job Expectations and Job Achievements creates frustration.
J – CURVE MODEL
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 18
Relative
Deprivation
Pessimism
Insecurity
Aggression
Societal
Dualism
Un-Stable
Ecology
Un-Healthy
Environment
Pent-Up
Emotions
Financial
Stringency
Frustration
STRESS
Research by Dr. Wasim Kausar and Dr. Johnston at University of Exeter, UK
HRD Strategy:
Improved Training and Work Station Ecology reduces STRESS
STRESS PRONE PERSONALITY DISORDER
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 19
Workstation Ecology
Practical Reforms
 Manageable span of control
 Chain of Command
 Neat and clean working environment
 Mess facility
 Sports activities
 Shift system and Monthly Rest
 Only moving violations be checked. No documents
seized.
 Force responsible for traffic discipline, safety of
commuters and initial action in crimes.
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 21
Workstation Reforms
Welfare
 Well Paid
 Medical Facilities through Combined Military
Hospital (CMH) For NH&MP Employees
 Rewards
 Annual rewards
 Criteria: Good works, helps to commuters,
accident / crime management, enforcement
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 22
Job Satisfaction Through Welfare
 Vigilances/ Inspections/ Surprise Checks
 CPO as Supervisory Officer
 SP as Competent Authority for deciding punishments
 DIG & IG as Appellate Authority
 Every complaint is dealt in all seriousness and is decided on
merit
 Daily monitoring of calls made by commuters at Help Line 130 by
Zonal Commander & Sector Commander to check response &
behavior of patrolling officers
 Close coordination with transporters, media and members of civil
society for “Civilian Oversight”
 Checks on NH&MP Officers
 Outsourced Fine Collection Units collecting fines imposed by
NH&MP
 The violator is given an option to accept/contest the penalty
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 23
Internal Accountability System
HELP FIRST – PENALIZE LATER
PROVISION OF PROMPT & SIGNIFICANT HELP
PUBLIC FRIENDLY POLICING
 Establishment of Guidance Centres
 Lost & Found children
 Establishment of Help Line 130
 Mobile Education Units
 SMS Information Service
 First Aid services
 State of the art rescue equipment
 Trauma & medical relief centres
 Minimum weaponry displayed
 Polio Vaccination campaign
 Establishment of Drivers Training Schools
 Multan
 Kamra
 Motorway chowk, rawalpindi
 Kamonke
 Sheikhupura
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 25
SOFT & FRIENDLY POLICING
HELP FIRST – PENALIZE LATER
CRIME REDUCTION
PUBLIC FRIENDLY POLICING
130995
163714
220887
493407
744806
964724
776577
872171
974475
0
200000
400000
600000
800000
1000000
1200000
Helps 130995 163714 220887 493407 744806 776577 872171 974475 964724
2000 2001 2002 2003 2004 2005 2006 2007 2008
Average Helps per Month = 80394
Average Helps per day = 2643
HELPS RENDERED
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 27
Data collected from Computer Bureau, NH&MP, Islamabad
351
72
0
50
100
150
200
250
300
350
400
Before NH&MP After NH&MP
Enforcement Agencies
No.
of
Dacoities
80% Decrease
COMPARISON OF ROBBERIES/DACOITIES
AVERAGE DECREASE IN CRIME : 80%
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 28
Data collected from Computer Bureau, NH&MP, Islamabad
An Agent of change
National Highways & Motorways Police
Motorway Police: An Agent of Change
 Replication of NH&MP Model
 Punjab Highway Patrol
 Islamabad Traffic Police
 Traffic Wardens
 All the above three are also considered
corruption free organisations
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 30
NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 31

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  • 1. CORRUPTION PREVENTION THROUGH HUMAN RESOURCE DEVELOPMENT IN NATIONAL HIGHWAYS & MOTORWAY POLICE A CONCEPTUAL & ANALYTICAL PRESENTATION By Syed Ibne Hussain, PSP Deputy Inspector General of Police, National Highways & Motorway Police Islamic Republic of Pakistan
  • 3.  PAKISTAN MOTORWAY POLICE (PMP) COMMENCED ITS OPERATIONS ON ISLAMABAD – LAHORE MOTORWAY ON 26TH NOVEMBER 1997.  OLD G.T. ROAD WAS ALSO ENTRUSTED TO PMP IN MARCH, 2001 AND THE ORGANIZATION WAS RENAMED AS “NATIONAL HIGHWAYS & MOTORWAY POLICE”.  TOTAL ENFORCEMENT AREA = 2460 KM  HUGE TRAFFIC BURDEN  Freight Traffic 95%  Passengers Traffic 90% NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 3
  • 4. Service above self to ensure safety and provide assistance to road users. In this endeavour, it is our commitment to give due respect to all road users, be fair, equitable and to uphold ethical practices at all times… MISSION STATEMENT NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 4
  • 5. National Highways & Motorway Police • A Corruption Free Department • Nominee for UN Best Public Service Organisation Awards • Nominee for ADB Best Efficiency Awards
  • 6. NATIONAL ACCOUNTABILITY BUREAU OF PAKISTAN DECLARED National Highways & Motorway Police A CORRUPTION FREE DEPARTMENT NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 6
  • 7. United Nations Organisation has nominated National Highways & Motorway Police for Best Public Service Organisation Awards NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 7
  • 8. Asian Development Bank has nominated National Highways & Motorway Police for Best Efficiency Awards NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 8
  • 9. HOW WAS IT POSSIBLE? NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 9 • CHANGING POLICE CULTURE • TRAINING ECOLOGY • WORKSTATION ECOLOGY
  • 10. NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 10 Changing Police Culture  EXCEPTIONAL POLITICAL WILL  PM’s Initiative  Attractive Package  Protection from political interference  RULE OF LAW  Equal & Fair Application of Law  Raised the status/authority of police officers  Pride in their jobs & in their organisation
  • 11. CULTURAL NEGATIVE POLICE CONDUCT: THE CULTURAL MATRIX Research by Dr. Wasim Kausar and Dr. Johnston at University of EXTER U.K. on : Negative Police conduct be changed by improvement in Training and Work Station Ecology NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 11 Police Culture
  • 13. STRATEGY FOR RECRUITMENT & SELECTION OF DEPUTATIONISTS
  • 14.  Graduation as minimum standard  ASI and above only  Clean record  Physical fitness  Selection on merit  Attractive pay & allowances in comparison to their parent department NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 14
  • 16.  T.N.A. To Assess Training Needs  SWOT Analysis: TNA Technique  Qualified Instructors  Modern techniques of instruction  Syndicate/participative system  Simulation exercises  Case studies  Driving skills  Respectful Training Environment  Foreign training (UK, Germany & France) NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 16
  • 18. LEVEL PAST PRESENT FUTURE JOB ACHIEVEMENTS JOB EXPECTATIONS TIME WIDENED GAP BETWEEN EXPECTATION AND ACHIEVEMENT SHOWN BY THE J-CURVE IVO.K.F. Feierabend: ‘Anger, Violence and Politics’; 1992; Page: 111. HRD Strategy: Widened gap between Job Expectations and Job Achievements creates frustration. J – CURVE MODEL NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 18
  • 19. Relative Deprivation Pessimism Insecurity Aggression Societal Dualism Un-Stable Ecology Un-Healthy Environment Pent-Up Emotions Financial Stringency Frustration STRESS Research by Dr. Wasim Kausar and Dr. Johnston at University of Exeter, UK HRD Strategy: Improved Training and Work Station Ecology reduces STRESS STRESS PRONE PERSONALITY DISORDER NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 19
  • 21.  Manageable span of control  Chain of Command  Neat and clean working environment  Mess facility  Sports activities  Shift system and Monthly Rest  Only moving violations be checked. No documents seized.  Force responsible for traffic discipline, safety of commuters and initial action in crimes. NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 21 Workstation Reforms
  • 22. Welfare  Well Paid  Medical Facilities through Combined Military Hospital (CMH) For NH&MP Employees  Rewards  Annual rewards  Criteria: Good works, helps to commuters, accident / crime management, enforcement NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 22 Job Satisfaction Through Welfare
  • 23.  Vigilances/ Inspections/ Surprise Checks  CPO as Supervisory Officer  SP as Competent Authority for deciding punishments  DIG & IG as Appellate Authority  Every complaint is dealt in all seriousness and is decided on merit  Daily monitoring of calls made by commuters at Help Line 130 by Zonal Commander & Sector Commander to check response & behavior of patrolling officers  Close coordination with transporters, media and members of civil society for “Civilian Oversight”  Checks on NH&MP Officers  Outsourced Fine Collection Units collecting fines imposed by NH&MP  The violator is given an option to accept/contest the penalty NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 23 Internal Accountability System
  • 24. HELP FIRST – PENALIZE LATER PROVISION OF PROMPT & SIGNIFICANT HELP PUBLIC FRIENDLY POLICING
  • 25.  Establishment of Guidance Centres  Lost & Found children  Establishment of Help Line 130  Mobile Education Units  SMS Information Service  First Aid services  State of the art rescue equipment  Trauma & medical relief centres  Minimum weaponry displayed  Polio Vaccination campaign  Establishment of Drivers Training Schools  Multan  Kamra  Motorway chowk, rawalpindi  Kamonke  Sheikhupura NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 25 SOFT & FRIENDLY POLICING
  • 26. HELP FIRST – PENALIZE LATER CRIME REDUCTION PUBLIC FRIENDLY POLICING
  • 27. 130995 163714 220887 493407 744806 964724 776577 872171 974475 0 200000 400000 600000 800000 1000000 1200000 Helps 130995 163714 220887 493407 744806 776577 872171 974475 964724 2000 2001 2002 2003 2004 2005 2006 2007 2008 Average Helps per Month = 80394 Average Helps per day = 2643 HELPS RENDERED NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 27 Data collected from Computer Bureau, NH&MP, Islamabad
  • 28. 351 72 0 50 100 150 200 250 300 350 400 Before NH&MP After NH&MP Enforcement Agencies No. of Dacoities 80% Decrease COMPARISON OF ROBBERIES/DACOITIES AVERAGE DECREASE IN CRIME : 80% NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 28 Data collected from Computer Bureau, NH&MP, Islamabad
  • 29. An Agent of change National Highways & Motorways Police
  • 30. Motorway Police: An Agent of Change  Replication of NH&MP Model  Punjab Highway Patrol  Islamabad Traffic Police  Traffic Wardens  All the above three are also considered corruption free organisations NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 30
  • 31. NATIONAL HIGHWAYS & MOTORWAY POLICE, PAKISTAN 31