I Need Help NOW! Instant Messaging Reference Service @ McNeese

I Need Help NOW! Instant Messaging Reference Service @ McNeese Rebecca Troy-Horton Jessica Hutchings McNeese State University

Before we begin… ,[object Object],[object Object],[object Object]

Huh? What’s IM? ,[object Object],[object Object],[object Object],[object Object]

Why should libraries IM? ,[object Object],[object Object],[object Object],[object Object]

Why IM? ,[object Object],[object Object],[object Object],[object Object]

How do I get started? ,[object Object],[object Object],[object Object],[object Object]

How do I get started (cont.) ,[object Object],[object Object]

What is Trillian? ,[object Object],[object Object],[object Object]

How does it work? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Coming Soon…Trillian Astra! ,[object Object],[object Object]

Staff Training ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Things to address before the launch: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Marketing/Publicizing ,[object Object],[object Object],[object Object],[object Object]

Concerns ,[object Object],[object Object],[object Object],[object Object]

Staffing ,[object Object],[object Object]

How much will it be used? ,[object Object],[object Object],[object Object]

Do McNeese Patrons Use It? ,[object Object],[object Object],[object Object]

What do they want? ,[object Object],[object Object],[object Object],[object Object]

Patron 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Patron 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Patron 3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Patron 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Future of IM Reference at McNeese ,[object Object]

i.e., Florida State University Library

Advantages of Meebo ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusions ,[object Object],[object Object]

Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I Need Help NOW! Instant Messaging Reference Service @ McNeese

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I Need Help NOW! Instant Messaging Reference Service @ McNeese