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1. How to Spot Customer
Service Oriented Hires
http://www.recruiterbox.com/
April 2013

2. The key to having great customer service is to have employees who understand
the importance of connecting with your customers. Even better, finding those
individuals that have an aptitude for customer service will serve you well as they
will even enjoy delivering stellar service. Now, what are the traits of customer
service oriented individuals that you can look out for the next time you are ready
to hire new employees?
The Importance of Customer
Service
Customer service is the beating heart of
any business, especially any successful
business. The way that your company
interacts with its customers will determine
whether they decide to continue using
your products or services thus
strengthening or ruining your business.

3. Communication
“A beautiful thing happens when we start paying attention to
each other. It is by participating more in your relationship that
you breathe life into it.” – Steve Maraboli
• Communication is the key to gaining, building,
and continuing a strong relationship with your
customer base.
• During an initial round of interviews, pay
attention to how your candidates respond to
you over the various forms of media. Do they
come across as an attentive, intuitive, and
communicable person over email, the phone,
and in-person?
• Being able to deliver a response to your queries
with confidence and accuracy says a lot about
how a potential employee will communicate
and represent your products and services to
your customers.

4. Knowledge
“A people without the knowledge of their past history, origin
and culture is like a tree without roots.” – Marcus Garvey
• Customers will expect any customer
service representative to have an
understanding of the products and
services offered by your company. If
this expectation is not met, then the
customers will lose faith in your business.
• The more knowledge a customer
service representative has, the
smoother and more informative their
interaction with your customers will be.
This can contribute to quicker and more
efficient turn-arounds with your
customers.
• During the interview process, it’s always
a good idea to see how familiar your
candidates are with your industry.
Certain skills can be taught, but having
an in-depth knowledge of your industry
can take time that you may not be
able to afford.

5. Proactive
“I like to encourage people to realize that any action is a
good action if it's proactive and there is positive intent behind
it.” – Michael J. Fox
• Having proactive employees will push your
company further. New ideas and solutions
will be shared and issues will be solved.
• During the interview process, pay attention
to whether or not your candidates are
reaching out to you and seeking information.
This is a sign of someone who seeks answers
and solutions. Go-getters have this
quality, and it’s a great quality for customer
service oriented employees.
• Employees who go above and beyond for
customers often have the ability to win a
customer’s loyalty, so this is not an attribute
to be overlooked.

6. Listening
“Most of the successful people I’ve known are the ones
who do more listening than talking.” - Bernard M. Baruch
• It’s true that oftentimes most issues can
be alleviated and solved simply by
listening and truly understanding the
customers’ issue at hand.
• When interviewing your candidates see,
how well they follow instructions and
adhere to your requests (i.e. bringing in
a copy of their resume, a document,
etc.). How often do they ask you to
repeat your question? Take note of all of
these things as it will give you a glimpse
into their listening capabilities.

7. Comprehension & Empathy
“Observing and understanding are two different things.” -
Mary E. Pearson
• Having competent employees will
always be a good thing. You are
going to want to invest in employees
that will help your business grow and
who will also grow with the business.
• Give your potential hires a small test
to get an idea of how well they are
able to comprehend your
instructions. This will display how they
may be able to understand a
customer’s position and go about
solving it.
• It’s important to customer that they feel like they matter. This is exactly why it’s
important to connect with the customer by letting them know that your company
does care about them. Look for signs that your candidate has interpersonal and social
skills; it is highly important for them to connect with your customers in order to retain
them.

8. These are some of the core values that a successful customer service representative
for your business should embody.
When interviewing, try to get a sense if your candidate has some knowledge about
your industry, listens, understands, interacts, takes initiative, and cares about your
conversations. Your top candidates should be personable by phone, e-mail, or in-
person since a great customer service representative should be able to deliver in all
mediums.
In Closing

9. Contact Us
RecruiterBox is the secret to successful recruiting.
Receive and manage job applications effortlessly with
their innovative tracking software that makes
finding, and hiring, the perfect candidates easy!
Visit us today at http://recruiterbox.com/