1. Reina M. Clark
Raleigh, NC
(813)-475-8353 Cell
ReinaClark25@gmail.com
Objective
Energetic, aggressive high-level professionalwith hands on background in all aspects of team leadership and
problem -solving. Self-directed who is adept at motivating others and fostering team concept. I am seeking to
continue growing a rewarding career, working for our company that prides themselves on excellent customer service
and product solutions.
Summary of Assets:
• More than 5 year’s successfuldevotion and loyalty to growth of Ultimate Medical Academy.
• More than 15 year’s successfulbusiness to business sales,telesales and customer service.
• Generated new prospects via cold calling, networking, referrals and internet resources.
• Created business development strategies that have proven success generating positive effective team leadership
and quality control. I provide superior service and new capital gain.
• Apply time management, communication and analytic skills to meet changing deadlines. Prioritized multiple tasks
and organizes work flow to maximize productivity. Complete understanding of sourcing strategies including
Internet, Networking, and Cold Calling and Quality of Assurance.
Experience: March 2011 - July 16, 2016
Ultimate Medical Academy / Student Adviser
Purpose of the Position
Responsible for, but not limited to, providing assistance to new students in their development and ongoing
achievement of education goals, providing students with academic planning services based on program requirements
and support services,and promoting student success and retention through effective communication, service, and
support.
Primary Duties and Responsibilities
Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and
regulations including those prescribed by the Department of Education, ABHES, and CIE.
Effectively communicates compliance requirements to students and otherstaff as appropriate and quickly escalates
any compliance concerns to the Compliance department.
Receives new students entering various programs and performs welcome calls to ensure student satisfaction with
their ability to access academic support,financial aid, Classroom Support, and otherstudent resources.
Maintains single point of support for students through theirfirst and second course.
Ensures new students are comfortable with LMS navigation and basic LMS functions.
Contacts students on a regular basis to build and maintain rapport and serves as the student’s advisorand first point
of contact to ensure questions are answered and concerns are resolved.
Provides guidance to at-risk students to ensure student success.
Provides on-going student retention efforts.
Participates in process improvement initiatives.
Calls students to procure proper forms and paperwork as needed.
Strong customer service.
Excellent verbal, written, and interpersonal communication skills.
Sense of commitment, with strong follow-up skills.
Attention to detail.
Computer proficiency.
Ability to work independently as well as in a team setting.
Dynamic, high-energy personality and positive attitude.
Flexibility to work evenings and weekends as needed.

2. Experience: March 2011 - present
Ultimate Medical Academy / Student Admissions
Purpose of the Position:
I am responsible for interfacing with prospective students and those influencing the student’s decision to
attend/select ourclient as their schoolof choice. Also meets the enrollment objectives by sharing the school’s
philosophy and selling points to gain new student interest and meeting schoolenrollment and start objectives in an
accurate, professional, and ethical manner.
Primary Duties and Responsibilities
• Idemonstrate knowledge of, and carefully follow all applicable federal and state compliance requirements
and regulations including those prescribed by the Department of Education, ABHES, and CIE.
• Ieffectively communicate compliance requirements to students and otherstaffas appropriate and quickly
escalate any compliance concerns to the VP of Compliance.
• Ifollow admissions criteria for all perspective students in accordance with all schooland company
policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and
requirements.
• Icontact potentialstudents utilizing appropriate methods of contact (e.g. phone,emailed), to set up
information sessions.
• Iconduct interviews of prospective students while gauging interest level, area of study,time and
availability, etc.
• Ievaluate prospective students based on his/herneeds,desire,interests, qualifications, motivations,
commitments, and determinations in a qualitative manner.
• Completes and maintains all required paperwork (e.g., enrollment, transfer requests,etc.) and data entry
in an accurate, timely, and compliant manner.
• Irefer students as appropriate to financial aid and VA.
• Acts as a mentor and resource for Associate Admissions Representatives by providing guidance,
leadership, and development as needed and as directed by the Director of Admissions.
• Follows all training and guidance as provided by Senior Admissions Representatives and as directed by
the Director of Admissions.
Skills & Core Attributes
• Iuphold all compliance standards by performing job duties while acting in accordance with all school
and company policies and procedures,all applicable federal and state regulations and all accrediting agency
standards and requirements.
• Iensure each prospective student has his/her needs met while developing and building collaborative
relationships.
• Imanages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Ipresent information in a factual and ethical manner to prospective students and others regarding
school’s programs, tuition, fee schedules,refund policy, payment plans and other college policies and procedures
which impact students.
• Iama team player by working effectively in a team environment and within and across all departments.
Adecco (Bank of America) Contractor 04/09-01/2011
Collateral Support Analyst
As a collateral support analyst I review collateral documents for agency, non-conforming, government and equity
loans. Accurately input collateral data into the Sapphire Gem Module to meet divisional and company purchase and
servicing requirements. I confirm all suspensions created by Sapphire resulting from analyst data input (suspensions
that are beyond the control of the analyst to resolve prior to moving any suspended loan file on through the system. I
review over 200 files per day. Proficient typing skills 100 words a minute. Proficient in 9 key typing, Alt-hot keys.
WH International 03/08-- 01/09
Career Marketing Development Analyst
WH International is a career marketing development firm. WHI works with professionals on one on one basis
throughout every aspect of their career search.I review, qualify, and contact new applicants with mid to upper level
management qualifications. I pre-screened applicants for nationwide search for new employment opportunities.I do
business to business networking to introduce our company’s applicants to their hiring needs.I then support the

3. administrative duties of the Vice President of Client services.I create long term relationships, for present and future
opportunities.I provide outstanding customerservice and relationship retention.
Primus Telecommunications 12/07-03/08
Customer Service Telesales Rep.
Overall ownership of Interface / Relationship Management (Key Point of Contact for Fault, Incidents, Scheduled
Maintenance) for Business VoIP and IP Trunking. Take ownership of escalations,troubleshoot and assign to
appropriate party using multiple communication protocols including e-mail, phone calls, Geoprobe and Spectrum
ensuring that service level agreements (SLA's) are fulfilled. Provide an escalation path for persistent real-time
problems and contribute to long-term solutions.Provide quick and accurate updates to management for problem
isolation. Communicate effectively with individuals or groups representing widely divergent backgrounds and
various levels of management. Identify and contribute to process improvements within the group and with other
groups throughout the Company. Change Management - Oversee documentation and capture issues and risk
associated with change. General Administrative Responsibilities
Residential Finance Corporation 01/07-06/07
Loan Originator
Homequest Mortgage 04/2006 -12/06
Loan Originator
Frontier Capital Mortgage/4-Solutions Inc. 03/2003- 04/2006
Sr. Bus. Dev. Acct. Exec. /QA. Asst.Processor
National Teledata Inc. / NTSI of West Florida 2001-2003
Sr. Telesales Account Executive
Advanced Management Technologies Inc. 2000-2001
Government Contracted IT Recruiter Washington DC
US Alliance Group, Inc. 1999-2000
Government IT Recruiter Washington DC
Education & Skills:
Globe High School/ GED Graduate from Fairfax Virginia Board of Education
Proficient in using,MSO, Outlook, CampusVue, iDash, Interaction Client.