One-page resume for download

1. Felipe Resende
San Francisco, CA • 1 (415) 574 -1657 • fresende2012@student.hult.edu • www.linkedin.com/in/fresende
SUMMARY
Award-winning international marketing and business development professional with five years of work experience.
Successfully created marketing strategies to attract new customers and develop existing key accounts to drive
business results. Experience in IT industry and passionate about Internet and innovation.
EDUCATION
Master of Business Administration (MBA), August 2012
HULT INTERNATIONAL BUSINESS SCHOOL ,San Francisco, CA, USA
☆ Winner – International Marketing Plan
B.S., Computer Science, December 2006
SALVADOR UNIVERSITY – UNIFACS ,Salvador, BA, Brazil
EXPERIENCE
ITAU UNIBANCO SA, Salvador, Brazil 2008-2010
Second-largest Latin America bank with US$ 511.9 billion in assets and 5000 branches employing 110,000 people
worldwide.
Business Developer (2008 - 2010)
☆ Received MVP Sales Award and Customer Service Star Award in 2009.
 Consistently met 150% of sales quota goals for financial products including loans, insurances, retirement
plans, credit cards, and investment portfolios.
 Grew client base by 15% through marketing strategies.
 Trained and motivated the sales team who then met their sales goals in 2009.
 Increased branch’s customer service rating from 6 to 9 (on scale of 10).
Business Development Assistant (2008)
 Provided support to Branch Manager and Business Developers to attract new customers outside branch and
in operational processes.
 Trained clients inside branch on all ATM functions; decreasing the line wait time and improving customer
relations.
 Relocated with promotion to Business Developer at largest branch within first year of employment.
REDE BAHIA LTDA, Salvador, Brazil 2007-2008
One of largest communication companies in Brazil employing over 2000 people. Group of fourteen companies across
different industries including, media, entertainment and construction.
Accounting Assistant
 Controlled all revenue for the largest newspaper in state and recorded all payments and entered data into
account systems with accuracy, which accelerated bank reconciliation process.
CYBERIAN INTEGRADORA DE TECNOLOGIA E SISTEMAS LTDA, Salvador, Brazil 2005
An IT company that provides network solutions for local companies and universities.
System Administrator
 Managed a Windows Server network at Salvador University as well as desktops, printers and routers.
 Upgraded intranet network security through authorization policies, routers, firewalls, anti-virus and back-
up routines to reduce desktop computers’ repair time.
IPQ TECNOLOGIA LTDA, Salvador, Brazil 2004
Brazilian IT company that provides software, networking and infrastructure solutions for clients in Brazil and
Angola.
Computer-network Assistant
 Assisted a team of computer networking engineers to manage traffic and networking devices in local area
networks (LAN), wide area network (WAN) services and wireless communication.
 Provided help-desk support for employees and remote assistance for clients.
ADDITIONAL INFORMATION
Languages: Fluent in English and Portuguese, Intermediate Spanish
Certifications: ANBID CPA-10 (National Association of Investment Banks)