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The Impact of Emerging Technology on Digital Transformation

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The Impact of Emerging Technology on Digital Transformation

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Keynote given by John Newton, CTO at Alfresco, during Alfresco DevCon 2018.

Content management has been called a mature discipline, but emerging technologies like machine learning, cloud services, consumer friendly interfaces, and the block chain promise new capabilities that we need to be prepared to embrace in order for our organizations to successfully navigate the industry's digital transformation.

https://www.youtube.com/watch?v=VwC_Ko6Wk-0&list=PLyJdWuUHM3igOUt49uiFqs-6DCQAgJ1vs&index=2

Keynote given by John Newton, CTO at Alfresco, during Alfresco DevCon 2018.

Content management has been called a mature discipline, but emerging technologies like machine learning, cloud services, consumer friendly interfaces, and the block chain promise new capabilities that we need to be prepared to embrace in order for our organizations to successfully navigate the industry's digital transformation.

https://www.youtube.com/watch?v=VwC_Ko6Wk-0&list=PLyJdWuUHM3igOUt49uiFqs-6DCQAgJ1vs&index=2

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The Impact of Emerging Technology on Digital Transformation

  1. 1. Impact of New Technology on Digital Transformation Alfresco DevCon – Lisbon, Jan 2018 John Newton Alfresco Founder and CTO @johnnewton The Force, You Will Use!
  2. 2. A long time ago, in a galaxy far, far away…
  3. 3. The Star Wars 1974 A long time ago, in a galaxy far, far away…
  4. 4. Learn. Connect. Collaborate. What Computers Can’t Do 1975 “Is an exhaustive analysis of human reason into rule-governed operations on discrete, determinate, context-free elements possible? Is an approximation to this goal of artificial reason even probable? The answer to both these questions appears to be, No.” Hubert Dreyfus
  5. 5. Learn. Connect. Collaborate. Evolution of Platforms for Managing Knowledge Mainframes 3270 DASD IMS ISPF RETAIN/360 PCs Windowing Client-Server Netware Relational Laptops HD Displays Open Source ECM Object-Relational Mobile Touch & Haptic Apps Content Services NoSQL Smart Devices Voice & Vision Skills Digital Transformation Artificial Intelligence
  6. 6. Learn. Connect. Collaborate. Core Content / Digital Capabilities User Interface Application Application Business Logic & Models Context & Association Search & Indexing Audit Analytics Database Transformation Administration & Control Governance Integration Process Storage Installation Monitoring Capture Version Transform Discover Secure Deliver Govern Analyze
  7. 7. Learn. Connect. Collaborate. Use Cases Individual Productivity Group Collaboration Process Automation Application Integration Authoring Discovery Service Research Publishing Proposal Sales Marketing Contracts Service Compliance Claims ERP CRM Capture Archival
  8. 8. Learn. Connect. Collaborate. Disruptive Technologies Artificial Intelligence Microservices Architecture Cloud Operating System Blockchain Edge Computing Multi-modal User Interfaces
  9. 9. R2, I do believe we are the most intelligent beings in this film!
  10. 10. What’s AI and What’s Different Now? Rules Rule 1: If x, then y Else if a, then b Else do nothing Machine Learning Function Coders Mathematicians Feedback AI v1 AI v2 Test Dat a Actions Training Data Actions Deep Learning Feature Engineers AI v3 Actions Actions Actions Deep Domain Features Models Hyperparameters
  11. 11. Rapid Pace of AI Advancement Generative Adversarial Networks Large Data Sets Cloud, GPUs and TPUsExample - Amazon Comprehend • Named Entity Recognition • Key-Phrase Extraction • Language Identification • Sentiment Analysis • Topic Modeling Democratization of AI Crowdsourced Training
  12. 12. Open Thinking drives AI Hardware & Infrastructure Machine Learning High-level Frameworks Domain-specific Frameworks & Products
  13. 13. Use Cases of Artificial Intelligence Chat Bots Auto Classification Anomaly Detection Decision Support Recommend Image Recognition Auto Translation Auto Summarization Voice Recognition Process Mining Natural Language Understanding Security Controls Input Automation Actions Analysis Distribution Database Indexing Fulltext Encoding Infrastructure
  14. 14. Learn. Connect. Collaborate. "By building learning systems, we don't have to write these [search and index] rules anymore. Increasingly, we're discovering that if we can learn things rather than writing code, we can scale these things much better.” John Giannandrea, SVP Google Search
  15. 15. Learn. Connect. Collaborate. Emory R&D Project Email NLP4J / Elite Keras Tensorflow M4 (CPUs) Models, Architectures & Hyper- parameters G2 (GPUs) Senders Receivers Subjects Threads JSON JSON Concept Actors Relationships Intention Emotion Sentiment Summary Q&A Training Set
  16. 16. Psst! Shame about Bob, huh?! Totally vaporized! Shhh!
  17. 17. Learn. Connect. Collaborate. Gall’s Law A complex system that works is invariably found to have evolved from a simple system that works John Gall, Pediatrician
  18. 18. API + Event Gateway Application Development Framework Repository Process Engine Insight Engine Message Broker Identity Service Transformation Service Forms Service Function Service Transformation Engine Sync Service Event Log Heartbeat Service Service RegistryConfiguration Service
  19. 19. Learn. Connect. Collaborate. Rise of the Microservices API First – Synchronous, Asynchronous, Event-based, Message Bus Independent – Deployment, Scaling, Security, Persistence, Fault Tolerance Deployment Choice – Image, Containers, Serverless – No Server at All Multiple Cloud Choice and Isolation – AWS, Azure, Google Using Managed Services leads to Business Logic only
  20. 20. Don’t you feel sorry for all those poor non-cloud rebels down below? Nah!
  21. 21. Learn. Connect. Collaborate. Cloud Operating Systems > IaaS or PaaS Compute Storage Database Networking Integration Analytics Security & Identity Management Machine Learning Developer Tools Mobile Media IoT
  22. 22. Learn. Connect. Collaborate. Everything Automated Code Build Deploy to Test Deploy to Production Managed IDE Database, Storage, AI, Security, Logging, Analytics Build Test Integration Performance User Simulation Train Deploy to Test Test Unlimited Data & Storage Global Distribution Automatic Backup & Recovery Autoscaling & Fault Tolerance Git Repository Continuous Integration / Continuous Deployment Commit Deployment Choice Unit Test Deploy to Production AI Model Management Managed Services
  23. 23. We attack the rebels at Midnight! Pass it on!
  24. 24. Learn. Connect. Collaborate. Blockchain and Distributed Data, Work and Value Distributed, Encrypted Ledgers Distributed Consensus, No Double Entries Data Code Value Proof of Work Smart Contracts Public or Private Documents Ethereum, Hyperledger, Bitcoin, NXT, Ripple
  25. 25. Learn. Connect. Collaborate. Blockchain and Disintermediation • Governance – Identity, Citizenship, Contracts, Agreements, Loans and Mortgages • Inventory and Audit – Physical Assets, Product Provenance, Chain of Custody & Evidence, Intellectual Property, Financial Roll-ups, Logistics Data, Energy • Value – CryptoCurrencies (Bitcoin, CryptoDollars, CryptoEuros), Securities, Payments and Remittances, Disbursements • Infrastructure – Supply Chain Management, Transportation Chain, Genome banks
  26. 26. Learn. Connect. Collaborate. Blockchain and Digital Services • Basis of trust beyond the repository and organization • Means of Transferring Information • Audit Trail for Governance between Organizations • Uniquely identify digital assets across many areas • Workflow actions distributed between companies • Value integrated within Digital Business Platform • Distributed System of Record
  27. 27. Weezz@ Bloop Bo#rt Zzzz! (Trans: “I wish I had some idea of what’s going on!”)
  28. 28. Learn. Connect. Collaborate. Edge Computing Central Intelligence Modified Training Select Data With Context New Model
  29. 29. Learn. Connect. Collaborate. Edge Computing and Digital Platforms • Long history of connected machines – Oil Logs, Instrumentation • Very large Blobs of data with Context • Each data set curated individually with lifecycle • Edge communications are a complex process • Exception Handling is a workflow • Learned models are digital artifacts
  30. 30. Oops! Damn keyboard!
  31. 31. Multi-modal User Experience Chatbots Gesture Recognition Voice Recognition HapticDisplay & Keyboard Multi-modal Application Framework Javascript Libs Components Image Recognition Voice Recognition Chat Manager Translation Touch Feedback Smell Generator Context Manager Image Models Speech Models Language Models Gesture Models
  32. 32. Upload Selected Files and classify as Secret Plans Credit: Leap Motion Controls Find related Rebel Plans Delete this, this and this Complete There are 25 Rebel Plans You do not have permission
  33. 33. The way forward, you must see!
  34. 34. Learn. Connect. Collaborate. Use Cases Individual Productivity Group Collaboration Process Automation Application Integration Creative Support Proactive Research Very Fast Self-Service Content Generation Adaptable Views Intelligent Meetings Intelligent Coordination Elimination of Tedium Smart Contracts Traceable Value Chain Automated Tasks Self-organizing Processes Complete Value Chain Visibility Holistic Customer View Voice and Motion Capture Blockchain Archival
  35. 35. Learn. Connect. Collaborate. Core Content / Digital Capabilities Cognitive Multi-modal User Interface Capture Version Transform Discover Secure Deliver Govern Learn Business Models Industry Models Cloud Infrastructure and Deployment Administration & Monitoring Integration Models State & Decisions Models Business Logic Transformation Models Context Index Governance
  36. 36. Learn. Connect. Collaborate. Strategy • Prototype and Deploy AWS First • Incorporate Open Source AI Technology • Invest in general-purpose Content Models • Automate most boring tasks (e.g. form-filling, categorization, admin) • Implement next generation multi-modal AI
  37. 37. Learn. Connect. Collaborate. What can you do? • Train your staff and develop relationship with local universities • Use AWS Alfresco Quickstart template and try out services • Experiment in simple AI frameworks on AWS • Participate in ADF and Activiti 7 communities • Participate in open source AI and Blockchain communities • Identify public data and content sets important for your business • Capture data and logs that will be useful for training in the future
  38. 38. Thank You! @johnnewton

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