A presentation by Mark Teperson from the RetailOasis Big Breakfast - here we discuss seamless retailing - the melding of physical and digital. Looking at the success of Amazon has a key benchmark for retail.

1. 11 1
PIPPAMark Teperson, CDO
Accent Group
RetailOasisBigBreakfast

3. Walmart CEO Doug McMillan
“the way customers want to live their lives today
brings the store & digital experiences together.”

4. one ^ experience
seamless

8. Simplicityon the front end
Sophistication on the back end

9. Artificial Intelligence
Big Data & Machine Learning

10. 2016
2017
2018
Artificial Intelligence
Big Data & Machine Learning

11. Optimise for today, Invest for tomorrow
innovation elevationnot just

13. Amazon Books - University Village
Data Drives Curation Destination & Discovery UGC & Visual Merchandising

14. Population
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
7,000,000
Year
FY12 FY14 FY16 FY18 FY20 FY22 FY24 FY26 FY28 FY30 FY32
Next 5 Years
Gen Y leading
10 - 15 Years
Gen Z overtake
Gen Y
5 - 10 Years
Gen Y leading
Last 5 Years
Gen Y overtake
Boomers
Generational change in Australia next 15 years
GenZ (’96-24)
GenY (’77-’95)
GenX (’55-’76)
Baby Boomer (’46-’54)
GenAlpha (post 2024)
Builders (pre 1945)

16. Thank You
Level 4, 1a Rialto Lane, Manly NSW 2095 retailoasis.com@retailoasis