LBi HR HelpDesk offers a wide range of features for gathering and reporting on valuable metrics and activity within the application. • The powerful Advanced Search and Query feature allows quick access to cases that meet selected criteria options. • Analytical Reporting uses report templates and selected criteria to create reports quickly in multiple formats. Data can be easily exported to Excel and used in pivot tables and with other analytical functions. • Ad hoc Reporting and Scheduling provides several templates and selection criteria for generating PDF reports that can be printed, exported to other formats, or pared down by only exporting the fields desired. In the Saved Reports section of the application, commonly used reports can be added to a list for future use and set up for automatic email distribution at regularly scheduled intervals to specific individuals or groups. • The Executive Dashboard consists of several widgets that represent business analytics in a graphical format.

1. LBi HR HelpDesk:
REPORTING FEATURES
USER GUIDE

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Reporting Features User Guide
LBi HR HelpDesk offers a wide range of features for gathering and reporting
on valuable metrics and activity within the application.
� The powerful Advanced Search and Query feature allows quick access
to cases that meet selected criteria options.
� Analytical Reporting uses report templates and selected criteria to create
reports quickly in multiple formats. Data can be easily exported to Excel
and used in pivot tables and with other analytical functions.
� Ad-Hoc Reporting and Scheduling provides several templates and selection
criteria for generating PDF reports that can be printed, exported to other
formats, or pared down by only exporting the fields desired. In the
Saved Reports section of the application, commonly used reports can be
added to a list for future use and set up for automatic email distribution
at regularly scheduled intervals to specific individuals or groups.
� The Executive Dashboard consists of several widgets that represent
business analytics in a graphical format.
This document gives you the information you
need to set up and use these valuable resources
within the LBi HR HelpDesk system.
A. Advanced Search and Query
B. Analytical Reporting and Scheduling
(available in Pro, ProPlus, and Enterprise)
C. Export Tools (available in Pro, ProPlus,
and Enterprise)
D. Ad-Hoc Reporting (available in ProPlus
and Enterprise)
E. Executive Dashboard (available in ProPlus
and Enterprise)

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A. Advanced Search and Query
The authoritative Advanced Search and Query
feature, included in all versions of LBi HR
HelpDesk, gives administrators and customer
service representatives quick access to cases
based on selected criteria.
1. Select “Search” on the top menu bar. The
page will load with the “Case Search“ tab
selected
2. Select the desired options from the drop-
down list that appears.
3. Click the “Perform Search” button.
Cases that meet the selected criteria are displayed
in the Search Results section.
Selecting a case will load it to the Main Screen.
This example displays all cases owned by
“John Doe” that were opened between
Jan. 1, 2017, and May 31, 2017, for the hypothetical
“Acme East Division.” A variety
of criteria are available to choose from,
including keywords found in the Problem and
Resolution text windows [e.g., 401(k)].

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B. Analytical Reporting and Scheduling
(available in Pro, ProPlus, and Enterprise)
Using templates for reports and selected criteria,
you can create reports quickly in many formats.
1. Select “Reports” on the top menu bar.
2. Under New Report, select the “Start” button
to display a list of available templates.
3. Select the desired Report template

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4. Fill out the Report parameters and click the
Run Report button.
The report will open in a new window.
The Case Detail Report, an example of which
is shown at right, displays the details for each
case that meets the selected criteria. The report
shown here has 24 pages that can easily be
scrolled through using the arrows to the right of
the screen.
The Case Status Report, an example of which is
shown on Page 5, provides details about each
case, grouped by category. It indicates whether a
case has been closed and was answered quickly;
is still pending or overdue; how many days it
has been open; and the current owner, as well as
who originated the case. A summary page and
graphical representations are also included.

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5. Select the TOC icon in the upper left corner of
the window to display the Table of Contents
for easy navigation of the report.

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C. Export Tools (available in Pro, ProPlus,
and Enterprise)
1. Select the “Export Report” icon in the top bar
to export the report in another format.

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2. Select the “Export Data” icon in the top bar
to export only the columns that you select.

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D. Ad-Hoc Reporting and Scheduling
(available in ProPlus and Enterprise)
LBi HR HelpDesk offers report templates and
selection criteria to generate PDF reports that
you can print and export to other formats.
To Save a Report
1. Select the “Reports” option on the top
menu bar.
2. Under New Report, select the “Start” button
and then select the desired parameters.
3. Select the “Save Report” button.
4. Enter the name or description of the report
and click the “OK” button.

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To View and Manage a Saved Report
1. Select the “Reports” option on the
top menu bar.
2. Under Saved Report, select the “Load” button
to display the list of saved reports.
Reports display in date order.
They can be sorted by Name, Type, Date,
or Visibility.
Note: Visibility is set to “Private” upon
saving and is available only to the creator.
Administrators can set the visibility to
“Standard,” making the report available to all
users. Administrators can also mark visibility as
“Private.”
3. Select the Name to generate the report.
4. Select the red “Delete” button to
delete the report.
5. Select the “Edit” button to modify the
report parameters.

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To Schedule Reports
1. Select the “Calendar” icon
to schedule the report.
2. Select the Interval, Starting Date, and Time,
and then enter the email address(es) of the
recipient(s).

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3. The scheduled report will be automatically
generated on the selected date and time
and be emailed as a PDF attachment to the
designated recipient(s).
E. Executive Dashboard
(available in ProPlus and Enterprise)
1. Select the “Reports” menu on the top
menu bar.
2. Select the “Dashboard” option. (This option
will only be visible if permission has been
granted in the Manage Users Utility.)

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3. Select the “Information” icon to
display the description of the widget.
4. Select the desired parameters for the
applicable widget.
5. Select the “View Details” option to run a
report that will display the data used to
display the widget results.

14. Regardless of which version of LBi HR HelpDesk you are using, the application includes a
wide range of features that allow administrators to gather and report valuable metrics
and activity. This is a key step toward challenging yourself and your organization to transform HR.
Download a brochure or visit the LBi HR HelpDesk page on our website for complete details,
including the features of each version of LBi HR HelpDesk, pricing after the trial
periods end, and a guide to determine which option is right for any SMB user.