1. Our Inspiration …
Research & references sources which
have inspired the work of the
IT Performance Company

2. Performance Measurement
• PuMP Performance Measurement Blueprint (Stacey Barr)
• Transforming Performance Measurement: Rethinking the Way We Measure and Drive
Organizational Success (Dean R. Spitzer)
• Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
(David Parmenter)
• How to Measure Anything: Finding the Value of Intangibles in Business (Douglas W.
Hubbard)
• Strategic Performance Management: Leveraging and Measuring your Intangible Value
Drivers (Bernard Marr)
• Key Performance Indicators (Bernard Marr)
• Measuring Performance: Using the New Metrics to Deploy Strategy & Improve
Performance (Bob Frost)
• Designing Metrics (Dr. Bob Frost)
• misLeading Indicators (Philip Greem, George Gabor)
• The 4 Disciplines of Execution (Franklin Covey Institute)
• The Balanced Scorecard : Measures that drive performance (Kaplan & Norton)
• Using the Balanced Scorecard as a strategic management system (Kaplan & Norton)
• The Balanced Scorecard (Paul R.Niven)

3. IT Value Management
• Value-Driven IT Management: Commercializing the IT Function (Iain Aitken)
• IT Performance Management (Peter Wiggers, Maritha de Boer-de Wit, Henk Kok)
• Effective Measurement and Management of IT Costs and Benefits (Dan Remenyi)
• Reinventing the IT Department (Terry White)
• Managing Information Technology for Business Value (Martin Curley)
• Measuring the Business Value of Information Technology (David Sward)
• The IT Value Network: From IT Investment to Stakeholder Value (Tony J. Read)
• Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy
(Jessica Keyes)

4. IT Management Measurement
• IT Governance Metrics Measurement and Benchmarking Best Practice Workbook
(Gerard Blokdijk, Ivanka Menken)
• Benchmarking for Effective Network Management (Kornel Terplan)
• ITIL V2 & V3
• Metrics for IT Service Management: ITSM Library (Peter Brooks)
• Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management
Metrics That Matter Most to IT Senior Executives (Randy A. Steinberg)
• COBIT 5

5. Dashboard & Scorecard Design
• Information Dashboard Design: The Effective Visual Communication of Data
(Stephen Few)
• Performance Dashboards: Measuring, Monitoring, and Managing Your Business
(Wayne W. Eckerson)
• Balanced Scorecards and Operational Dashboards with Microsoft Excel (Ron Person)

6. Analytics & Visualisation
• Show Me the Numbers: Designing Tables and Graphs to Enlighten (Stephen Few)
• Now You See It (Stephen Few)
• The Visual Display of Quantitative Information (Edward R. Tufte)
• Visualize This: The FlowingData Guide to Design, Visualization, and Statistics
• (Nathan Yau)
• Pulse: The New Science of Harnessing Internet Buzz to Track Threats and
Opportunities (Douglas W. Hubbard)
• The Accidental Analyst: Show Your Data Who's Boss (Eileen McDaniel, Stephen
McDaniel)
• Analytics at Work: Smarter Decisions, Better Results (Thomas H. Davenport, Jeanne
G. Harris, Robert Morison)
• Facts are Sacred: The power of data (Simon Rogers)

7. Statistics & Randomness
• Naked Statistics: Stripping the Dread from the Data - Charles Wheelan
• Thinking Statistically (Uri Bram)
• Understand Statistics (Alan Graham)
• How to Lie with Statistics (Darrell Huff, Irving Geis)
• Statistics Essentials (Deborah Rumsey)
• The Black Swan: The Impact of the Highly Improbable (Nassim Nicholas Taleb)
• Antifragile: How to Live in a World We Don't Understand (Nassim Nicholas Taleb)
• The Drunkard's Walk: How Randomness Rules Our Lives (Leonard Mlodinow)
• Chaos: Making a New Science (James Gleick)

8. Behaviour & Psychology
• Thinking, Fast and Slow (Daniel Kahneman)
• Mistakes were Made (but not by me) (Carol Tavris, Elliot Aronson)
• Predictably Irrational and Upside of Irrationality (Dan Ariely)
• The Five Dysfunctions of a Team: A Leadership Fable (Patrick M. Lencioni)

9. Performance & Capacity Analysis
• Performance Assurance for IT Systems (Brian King)
• Performance by Design (Daniel A. Menasce et al)
• Capacity Planning for Web Services (Daniel A. Menasce et al)
• The Art of Capacity Planning: Scaling Web Resources (John Allspaw)
• Guerrilla Capacity Planning: A Tactical Approach to Planning for Highly Scalable
Applications and Services (Neil J. Gunther)
• The Art of Application Performance Testing (Ian Molyneaux)
• Measuring Computer Performance: A Practitioner's Guide (David J. Lilja)
• The Practical Performance Analyst (Neil J. Gunther, Raj Jain)
• The Art of Computer Systems Performance Analysis (R. K. Jain)