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Effective Maintenance Work Procedures 
“Tool Box Training” – Journey to World Class” 
 
Recommendation: Review “Failure Modes Driven 
Strategy – Tool Box Training Session” first 
 
Effective Work Procedures are key to                                     Having the ability to effect work execution
                                                                          without spending money of training everyone –
success in Work Execution                                                 the procedure becomes training document.
                                                                        Knowing how you can change a procedure
Work Execution: is the maintenance function                               which provides a different outcome.
which involves how we perform Preventive
                                                                        Work effectiveness is measurable
Maintenance, Predictive Maintenance, and
                                                                       Required sections in any effective work
Corrective Maintenance effectively.
                                                                       procedure
                                                                               Step by Step Procedures
Measurements of Effectiveness: Mean Time
Between Failure, Rework, Line Efficiency, Lower                                Specifications / Standards
Parts Cost, Emergency vs PM Labor Hours, etc.                                  Required Parts / Potential Parts
                                                                               Consumables
                                                                               Explicit warnings and cautions
                                                                               Notes for clarification
                                                                               Special Tools
                                                                               Special Equipment
                                                                               Craft and Number of Each Craft
Work Execution Principles:                                                     Special Permits
   1. Work Procedures must be repeatable                                       Coordination requirements
   2. Work Procedures must be clear and concise                        What is the problem? Human Performance -
   3. Work Procedures must be measurable for                           Factors that affect Human Performance:
       performance management.                                            1. Age
   4. Work Procedures must have standards and                             2. Circadian Rhythms
       specifications defined.                                            3. State of Mind
   5. Work Procedures must be followed in a                               4. Physical Health
       discipline manner.
                                                                          5. Attitude
   6. Work Procedures must drive consistency of
       execution (especially among people of                              6. Emotions
       different skills levels).                                          7. Propensity for Common Mistakes
   7. Work Procedures must be QA/QC by                                    8. Errors
       management to ensure adherence to work                             9. Cognitive Biases
       execution standards
Value of Effective Work Procedures                                     “We have learned to live in a world of mistakes and
 No Concern about how to train new employees                          defective products as if they were necessary to life”
 No Concern about people retiring, all their                                                               – Dr. W. Edward Deming
   knowledge is in a procedure.
                                                                       Next Steps:
“In the absence of standards we have chaos”
                                                                          1. Ensure you have effective PM/PdM and
   Discipline in work execution = optimal reliability                       Corrective Work Procedures
    of process and equipment reliability.                                 2. Write or modify procedures so they meet the
                                                                             standard above.
                                                                          3. Measure performance of these procedures.

                                                                             Page 1 of 1                                        GPAllied
                                                                                                                  4360 Corporate Road 
                                                         If you have questions or need more information:                       Suite 110 
                                                                        rsmith@gpallied.com                       Charleston, SC 29405 
                                                                                                                  Office (843) 414‐5760 
                                                                          www.gpallied.com                          Fax (843) 414‐5779 
 

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Tool Box Training - Effective Maintenance Work Procedures

  • 1. Effective Maintenance Work Procedures  “Tool Box Training” – Journey to World Class”    Recommendation: Review “Failure Modes Driven  Strategy – Tool Box Training Session” first    Effective Work Procedures are key to   Having the ability to effect work execution without spending money of training everyone – success in Work Execution the procedure becomes training document.  Knowing how you can change a procedure Work Execution: is the maintenance function which provides a different outcome. which involves how we perform Preventive  Work effectiveness is measurable Maintenance, Predictive Maintenance, and Required sections in any effective work Corrective Maintenance effectively. procedure  Step by Step Procedures Measurements of Effectiveness: Mean Time Between Failure, Rework, Line Efficiency, Lower  Specifications / Standards Parts Cost, Emergency vs PM Labor Hours, etc.  Required Parts / Potential Parts  Consumables  Explicit warnings and cautions  Notes for clarification  Special Tools  Special Equipment  Craft and Number of Each Craft Work Execution Principles:  Special Permits 1. Work Procedures must be repeatable  Coordination requirements 2. Work Procedures must be clear and concise What is the problem? Human Performance - 3. Work Procedures must be measurable for Factors that affect Human Performance: performance management. 1. Age 4. Work Procedures must have standards and 2. Circadian Rhythms specifications defined. 3. State of Mind 5. Work Procedures must be followed in a 4. Physical Health discipline manner. 5. Attitude 6. Work Procedures must drive consistency of execution (especially among people of 6. Emotions different skills levels). 7. Propensity for Common Mistakes 7. Work Procedures must be QA/QC by 8. Errors management to ensure adherence to work 9. Cognitive Biases execution standards Value of Effective Work Procedures “We have learned to live in a world of mistakes and  No Concern about how to train new employees defective products as if they were necessary to life”  No Concern about people retiring, all their – Dr. W. Edward Deming knowledge is in a procedure. Next Steps: “In the absence of standards we have chaos” 1. Ensure you have effective PM/PdM and  Discipline in work execution = optimal reliability Corrective Work Procedures of process and equipment reliability. 2. Write or modify procedures so they meet the standard above. 3. Measure performance of these procedures. Page 1 of 1  GPAllied 4360 Corporate Road                    If you have questions or need more information:  Suite 110                                                   rsmith@gpallied.com  Charleston, SC 29405  Office (843) 414‐5760  www.gpallied.com  Fax (843) 414‐5779