2. 15th Listing Anniversary TIM: A Huge Brazilian Company
Presence in Brazil since 1998.
13th largest Private Company in Brazil (source: Exame
Magazine - 2013).
Approximately R$22 billion of Market Capitalization.
Brazilian Law
“Lei das S.A”
“Nível” 1 “Nível” 2
Legal
Requirements
Demand for
transparency and
disclosures
Highest level of
Corporate
Governance
Requirement of
protection for
minority
shareholders
2
Corporate Governance
Knowing TIM Better
Unique Telco company listed on the Novo Mercado:
. 100% Tag Along and equal dividend rights
. One single class of shares
. Independent Board members
. Strict disclosure policy
• 72.2 million customers (27.2% Share)
• The 2nd Player - Market and Rev. Share.
• More than 400,000 points of sales.
• More than 130 own stores.
• 11 Customer Care Centers (14k
attendants)
Sales
• More than 12,000 Antennas.
• 3,393 cities covered.
• 95% of urban pop. covered.
• 42,470 km of optical fiber network.
Network
• 11,500 employees.
• 23,000 indirect jobs.
• R$9.1 billion in taxes payments in 2012.
• R$3.8 billion invested in 2012.
Social
&
Economic
27.8
1998
Gross Revenues
(R$ Bln)
Customer base
EoP (Million)
2012 1998
70.3
2012
15,000 km fiber
optical backbone
5,500 km fiber
optical backhauling
Organic
Growth
Growth
Via
Acquisition
7. Data Going Mobile: Internet has a great potential…
(Mln Households)
Leveraging on PureMobile CompetitiveAdvantage
Voice FMS: Mobile is more convenient than Fixed…
(R$/minute, voice)
7
2006 2007 2008 2009 2010 2011 2012
50% mobile
discount
Voice FMS: …TIM, with no legacies, can only gain on the trend
(R$ billion, Net Revenue per Group (2012))
Source: Company estimates; CETIC jun’13; Akamai
Mobile 21.4
12.2 9.1
17.9
Fixed + Data
+ Pay TV
12.5
18.5
19.0
0.9
4.3
Total 33.9 30.7 28.1 18.8 4.3
Vivo Claro Oi TIM GVT
FMS
Focus
A pure mobile approachis the most suitable strategy to capture both opportunities
29.5%
Rev. Share
Possess
Internet Connection
Does NOT
Possess Internet
Connection
Reasons for notpossessing:
1. Too Expensive.
2. Lack of Coverage.
Mobile Internet as a Solution.
36.5
Mln
(60%)
24.3
Mln
(40%)
Total Households
Market Approach
Possess Internet Connection Does Not Possess Internet Connection
Internet Connection Speed per Band
87%
12%
0.5%
<4MBPS
4-10 MBPS
>10 MBPS
8. Internet Users Penetration: large room for growth...
(% population who has used internet within the last 3 months)
Mobile Internet and Its Great Business Opportunity
FMS on Data
(% internet connection - households)
8
89 86 81 80
74
1 3
10
17 21
2008 2009 2010 2011 2012
Mobile Devices are also increasing its presence…
(% Presence over households)
Source: CETIC jun’13; Data Market
Fixed*
Mobile
*Includes dial-up connection
10
14
23
41
50
2 4
2008 2009 2010 2011 2012
34
39 41
46
49
2008 2009 2010 2011 2012
A: 94%
B: 80%
C: 47%
DE: 14%
68 mln
people
never used
internet
…and usage is 4 years behind
(% internet users within the last 3 months)
53
58 60
67 69
35
30 30
24 23
10 9 9 7 7
2008 2009 2010 2011 2012
Everyday/Almost Everyday
At least once a week
At least once a month
Euro Area data in
2008:
Everyday: 70%
Once a Week: 20%
Once a Month: 7%
Social Class Split
Notebooks
Tablets
9. TIM’s Strategic Priorities
9
Network Quality
& Infrastructure
1
Strategy &
OfferEvolution
2
Institutional
Relationships
3
People &
Organization
4
Solid Capex investment program.
Significant coverage and capacity improvement through
extensive own fiber infrastructure.
Network Quality War Room approach.
Efficient 4G Investment with RAN sharing.
Continuous evolution of our offer platforms
(transparency, simplicity, convenience, micro-
segmentation).
Promoting data usage with handset strategy, new VAS
offers (e.g. TIMmusic) and 4G launch.
Expanding postpaid and business user base.
Developing option value of Live TIM ultra-broadband
services.
External Positioning: Innovation, Quality, Transparency.
“Portas Abertas” customer portal for increased
transparency and network quality evolution.
Focus on regulatory and institutional dialogue.
People Focus – highly skilled, highly motivated, right
organization.
Best Place to Work initiatives.
Renewing Sense of Pride and Belonging – One of
Brazil’s Top 15 Companies.
13. Caring Improvements to Increase Customer Satisfaction
Claims at Consumer’s Protection Agency (Procon)
(Avg # Claims - the lower the better; Source:SINDEC database)
ImprovingcaringReducingcomplaints
P3
P4
P1
TIM
TIM PRE POS CORP
Customer Care Satisfaction Survey
(Points; Source: TIM)
IDA – Index of Caring Performance (last reported)
(Points - the higher the better;Source Anatel)
99.9
93.998.0
92.1
92.8
80.4
84.9
65.9
Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13
P3
P4
P1
TIM
Anatel Ranking of Complains (last reported)
(Index of Complains under 1,000 access - the lower the better;
Source: Anatel)
0.20
0.320.24
0.360.34
0.470.50
0.65
Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13
P3
P4
P1
TIM
2,564
4,147
2,262
3,179
6,187
6,990
3,503
6,870
2Q12 3Q12 4Q12 1Q13 2Q13
13
8.0
7.5
7.0
6.5
6.0
14. ARPU Performance
(%YoY; R$)
Reverting ARPU Trend
Voice Usage
(000 lines; minutes)
Data Performance
(monthly unique users;average days of use)
7,638
8,184
8,703 8,956
9,367
2Q12 4Q123Q12 1Q13
127
150
139
145
2Q12 4Q123Q12 1Q13
18.3 19.918.9 18.5
VAS
Voice
-15.3%
-11.0%
9.5%
-3.6% -0.7%
2Q12 4Q123Q12 1Q13
After several quarters, ARPU has reversed
its trend thanks to a continuous
management of the customer base.
Voice Postpaid* Total MOU
2Q13
18.1
2Q13
148
2Q12 4Q123Q12 1Q13
Data Users SMS Usage
2Q13
2Q13
2Q12 4Q123Q12 1Q13 2Q13
+21% +13%
*Excluding modems and M2M.
+23% +16%
14
Organic
18.3
Organic
0.4%
15. 35%
39%
43%
46%
50%
2Q12 3Q12 4Q12 1Q13 2Q13
Data Services Update: Keeping the Good Pace
Data users
(% over total customer base)
VAS
(% of Mobile ServicesGrossRevenues; R$ Million)
Handset SalesMarket Share Apr-Jun/13
(% of handsetrevenues; Source: TIM)
19% 22%
Smart/Web phone Penetration
(% over total base of lines)
VAS
Gross
Revs
VAS/Revs
7%
21%
34%
38%
54%
46%
P4
P3
P1
TIM
Players
Open Mkt
TOP SELLERS @ ~R$300
27.7%
28.7%
30.3%
31.0%
31.9%
2Q12 3Q12 4Q12 1Q13 2Q13
+25%
23 mln
users
78 %
on sales
15
1,031
1,291
2Q12 2Q13
16. Financial Evolution Analysis
1,210
EBITDA
2Q12
Organic
EBITDA
2Q13
-15
ΔMkt
and Sales
ΔPers./G&A
and others
-53
ΔHandset
Margin
-39
ΔNetw ork
and ITX
+35
ΔServ.
Revs
26.6% 25.3%
32.1%
31.5%
+125
+5.8% +8.3%-51.2% +1.1%+3.1%ΔYoY
1,263
+4.4%
563 879 879
3,984
4,109
4,065
Thousands
Revenue
2Q12
Δ HandsetΔ Fixed
Services
Organic
Revenue
2Q13
Δ Mobile
Services
+316-86+211
Service
Handset
4,547
-33%+5.7%ΔYoY
4,988 -44
One-off
Event
Reported
Revenue
2Q13
4,944
-31
Reported
EBITDA
2Q13
1,232
+1.8%
24.9%
31.1%
One-off
Event
16
+56%
+3.1%
+2.0%
EBITDA Margin
Service EBITDA Margin
Organic
EBIT
Net Financial
Result
Organic
Net Income
2Q13
Organic
Taxes and
Others
Depreciation/
Amortization
Organic
EBITDA
2Q13
From EBITDA to Net Income
(R$ Million)
ΔYoY
One-off
Event
Reported
Net Income
2Q13
+0.9% +8.5% -36% +5.6% +18% +12%
1,263 -671
592 -41 -145
406 -20 386
Net Revenue Evolution
(R$ Million,% YoY)
From EBITDA to EBITDA
(R$ Million)
+8.7%+10%
17. Strong Cash Position
Net Debt
(R$ Mln)
Capex
(R$ Mln, % YoY)
1,998
2,278
1,984
2Q11 2Q12 2Q13
+14% -13%
725
1,057
2Q11 2Q12 2Q13
+46%
+6%
→ 37% of debtin foreign currency(100%
hedgedto R$).
→ Average debtmaturity:~ 3 years.
→ 0.39x net debtto ReportedEBITDA(LTM).
→ Capex catch up during Q2.
→ 94% of Capex relatedto
infrastructure(ex-licenses).
→ No subsidycapitalization.
1,123
0.45x 0.47x 0.39xNet debt/
EBITDA
(LTM)
17
18. Strategic Priorities Check Point
• Improvements on all customer care indicators;
• FTTS Plan on track (569 new sites in Q2);
• 4G launch anticipated in SP and Curitiba,
good traction on 4G market share.;
• Final steps of LT Amazonas Fiber Line;
• Started rollout of small cells for JMJ in Rio.
• Strength of “Controle” strategy – hybrid pre/post;
• VAS over Mobile service: 22%;
• 3G adoption: WCDMA base grew by 21%;
• TIM Music launch: OTT music platform, more than
6mln songs downloaded already;
• Several actions for monetizing customer base with
new micro-packages.
• Launched company wide initiative on “Best Company
to Work For”;
• Total employee population grew to over 11,500, an
additional 574 new employees compared to 2Q12;
• Reached the number of 134 own stores, adding
several new TIM employees;
• Initiated a movement to reinforce and add new talent
on all teams, in particular on Network and Regional
structures.
• “Portas Abertas” campaign, web-site and mobile
app reinforcing commitment with quality and
transparency;
• Closure of the Dropped Calls accusation with
final report from Anatel releasing the company
from any misconduct;
• Proactive position in the sector in conversations
with Congress, Anatel, Ministry and State
Governments – position of collaboration and
transparency.
1Q13 2Q13
TIM Call Center
1Q13 2Q13
Anatel
2Q12 2Q13
+23%
2Q11 2Q12 2Q13
14%
39%
57%40%
40%
21%
46%
21% 22%
% Only Smartphone over Total Sales
Smartphone
Webphone
Essential
Network Complaints
-15%
-8%
Postpaid Voice Base
18
20. Development of Infrastructure
20
Optical Fiber Network Evolution
(km of fiber)
28,891
38,951 42,470 47,000
2011 2012 Jun/13 Dec/13*
*According to Anatel Network Plan
FTTS Project Status - 14 Brazilian Main Cities (Stage1)
Manaus
Florianópolis
São Paulo
Macapá
Salvador
Curitiba
Maceio
Recife
Fortaleza
Brasília
Rio de Janeiro
Porto
Alegre
Belém
Aracaju
São Luis
Palmas
Vitoria
Teresina
Belo
Horizonte
Campo Grande
Imperatriz
Goiânia
Cuiaba
Natal
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
M
MJ.Pessoa
M
M
M
M
M
M
M
M
M
M
M M
M
M
M
MM
M
M
1st phase: Connecting sites with own fiber. 88% of sites in the 14
main Brazilian cities are connected with own fiber.
3rd phase: Expanding
and fine tuning. Recife
is the first city to reach
this stage.
2nd phase: Light up the fiber and shift data traffic to own lines.
2nd phase is
expected to
be completed
by 4Q13
M Cities of Stage 1
M Cities (additional 30) of Stage 2
Own Network to Support Traffic Growth
(% of total transport network)
52%
80%
48%
20%
2009 2012
Owned
Third Parties
• Increasing customer experience (throughput 50xfaster than
previous leased links on copper, 2/8Mbps)
• Reduce network congestion
• 4G (LTE) ready
• Reducing leased lines costs
Metro Ring
To own fiber up to 300 MbpsFrom copper 2-8 Mbps
24. Live TIM: Delivering on Plan
257k
522k
609k
804k
3Q12 4Q12 1Q13 2Q13
Network Evolution
(Addressable Households ; Source: TIM)
Salesper Quarter
(Customers;Source:TIM)
9.7k
17.1k
1Q13 2Q13
Customer Base
(Customers;Source:Anatel)
9.7k
16.3k
26.4k
4Q12 1Q13 2Q13
82%
Net Share Live TIM SP+RJ
(UBB >34MB ; Source: Anatel)
Market Share SP+RJ
(UBB >34MB ; Source: Anatel)
38%
19%
13%
11%
10%
9%
Live TIM Oper. I Oper. II
Oper. III Oper. IV Outras
26%
69%
73%
3Q12 4Q12 1Q13
ITAQUERA
CASA VERDE
BUTANTÃ
JABAQUARA
PINHEIROS
MORUMBI
MOOCA
São Paulo
Totaling
26 Districts
in São Paulo
24
25. Efficient approach
MSAN port occupancy (%), Capex (R$)
Coverage (addressable)
Thousands of Households
~500
~1,000
~2,000
2015201420132012
0
20
40
60
80
2012 2013 2014 2015
~R$2k
Coverage Capex
per Home Passed
~R$80
~R$800
Installation Capex
per Sub
~R$300
TIM
Fiber
Int. Bench.
TIM
Fiber
Int. Bench.
~R$5k
Total Capex
per Sub
~R$700
TIM
Fiber
Int. Bench.
Port Occupancy (%)
25
4x
• 2012: priority coverage in areas with high ‘A/B classes’
concentration
• 2013: chess board strategy and entering in class C
• 2014: additional coverage in Rio de Janeiro and São
Paulo metropolitan regions, focusing class C
concentration areas
Geographic Expansion
Geographic expansion for low-middle class and targeting high
income neighborhood
TIM Fiber Plan Update 2013/2015
27. 116
129
150
>200
0
50
100
150
200
250
2010 2011 2012 2013e 2014e 2015e
14.5
17.1
18.8
2010 2011 2012 2013e 2014e 2015e
High Single
Digitgrowth
4 Ways of Growth Revenue Growth
(Total Revenues,R$ billion)
CAGR 12-15
Mobile Customer Base
Million of lines
Double digit
growth
FMS – Voice (MOU)
Minutes of usage per line
Internet for All (Mobile Data)
Data as % of Gross Mobile Serv. Revs.
27
51.0
64.1
70.3
> 90
2010 2011 2012 2013e 2014e 2015e
13%
15%
19%
>26%
0%
5%
10%
15%
20%
25%
2010 2011 2012 2013e 2014e 2015e
Double digit
growth
VAS
Revenues
MoUCustomer
Base
Community
Expansion
FMS
(Voice)
Internet
Services
~2Mln
HH ready
to sell
Tim Fiber
Ultra BB
>90 Mln >200 min >26%
Business Drivers of Growth
30. Total Customer Base
(% Market Share)
Market Share Evolution
30
29,6%
28,7%
26,9% 27,2%
24,6% 25,0%
18,7% 18,7%
P3
P4
P1
TIM
2012 Mobile Net Revenue Share
(% 2012Total Net Revenue)
Total Voice Postpaid Customer Base
(% Market Share)
38,2% 39,1%
22,0%
23,4%23,9%
20,3%
15,3%
16,5%
P3
P4
P1
TIM
Total Prepaid Customer Base
(% Market Share)
28,0%
26,3%28,1%
28,8%
24,0%
25,0%
19,6% 19,6%
P3
P4
P1
TIM
Size: 265,741 thousand
Penetration rate: 134.3%
20,2%
29,5%35,3%
15,0%
P3
P4
P1
TIM
31. Understanding Internet Usage Trends
Going deeper into wireless penetration in Brazil
(%)
31
79
91
105
124
133
56 63 67
76 80
2008 2009 2010 2011 2012
Our current portfolio reflects consumer’s behavior
(Activities over mobile phone; % users who have used mobile within the last 3 months)
Source: CETIC jun’13; Data Market; Anatel
22
31
47
5
18
24
49
57
64
2010 2011 2012
Wireless
Penetration
Real
Penetration
# SIM Cards
Social
Class
0 1 2 3+
A 3% 67% 24% 6%
B 7% 63% 24% 5%
C 17% 62% 17% 3%
DE 41% 47% 10% 1%
Total 20% 59% 17% 3%
Send SMS
ListenMusic
Internet
35. 3%
Tax Relief - 1º Step: M2M Fistel to drop and Smartphones tax exemption (Law 12,715/2012)
Total
~34%
Fust/
FUNTEL
PIS/
PASEP
1.5%
0.65%
ICMSCofins
~28%
Tax reduction Reduction in the
price to
consumer
Increase of
Penetration
Social
Impacts
Economic
Impact
Possibilityof
higher
investmentin
network
Better
Quality
Tax Composition
35
In 2012, TIM paid R$9.1
bln in taxes, fees and
contributions (~48% of
total net revenues).
• R$1 bln in Fistel.
• R$8.1 bln in taxes,
contributions and
others fees.
% of Gross
Revenues
Taxation Over Telecom in Brazil
36. Shareholders Structure and Stock performance
Stock Performance (base 100)*
0
20
40
60
80
100
120
TIMP3 Ibovespa TSU
36*Last price as of 08/02/2013
TIM Celular S.A. Intelig
100%
TIM Brasil Serv. e Part. S.A. Minorities
Telecom Italia International N.V.
Telecom Italia
100%
TIM Participações S.A.
ON: 33% (805,662,701)ON: 67% (1,611,969,946)
100%100%
37. Investor Relations Team
Avenida das Américas, 3434 - Bloco 01
6° andar – Barra da Tijuca
22640-102 Rio de Janeiro, RJ
E-mail: ri@timbrasil.com.br
Rogério Tostes
E-mail: rtostes@timbrasil.com.br
Phone: +55 21 4109-3742
Vicente Ferreira
E-mail: vdferreira@timbrasil.com.br
Phone: +55 21 4109-3360
Leonardo Wanderley
E-mail: lwanderley@timbrasil.com.br
Phone: +55 21 4109-4017
Gustavo Valente
E-mail: gvalente@timbrasil.com.br
Phone: +55 21 4109-3446
Luiza Chaves
E-mail: luchaves@timbrasil.com.br
Phone: +55 21 4109-3751
Visitour Website
www.tim.com.br/ir
Safe Harbor and IR Contacts
Safe Harbor Statements
Statements in this presentation, as well as oral
statements made by the management of TIM
Participações S.A. (the “Company”, or “TIM”), that
are not historical fact constitute “forward looking
statements” that involve factors that could cause
the actual results of the Company to differ
materially from historical results or from any
results expressed or implied by such forward
looking statements. The Company cautions users
of this presentation not to place undue reliance on
forward looking statements, which may be based
on assumptions and anticipated events that do
not materialize.
37