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The Future of Social 
By Robin Low
“ Engagement is all about 
making it relevant to the supporter. ” James Speros, Chief marketing officer, Ernst & Young
CURRENTLY: 4 PILLARS OF SOCIAL MEDIA 
Create Networks 
Blogs 
Articles 
Groups 
Forums 
Pages 
Twitter 
eHow 
YouTube 
Podcast 
Existing Networks 
Join Forums 
Join Groups 
Wikipedia 
Twitter 
Comment on 
blogs 
Build Relationships 
Reply to forums 
Post value 
Twitter Follow 
Twitter reply 
RT 
Start Events 
Measure Success 
# of reply 
# of RT 
# of clicks on links 
Track influence 
Sales ROI from links 
Benchmark with 
competitors
CURRENT PARADIGM 
Attention Engagement
NEW WAYS OF FUNDRAISING
FUNDRAISING 
Traditional 
• Engage donors 3 – 4 
times a year through 
events 
• Approach foundations 
and big donors for 
major gifts 
• Send out mailers to ask 
for remaining donations 
Now 
• Donors engaged to 
fundraise for their 
cause online via an 
activity that they do. 
• Viral fundraising efforts 
through social media
SOCIAL MEDIA GROWING IN 
BUSINESSES
Education may have changed the 
way you think, got you a better 
job that earns more, but have you 
applied it to impact society?
SOCIAL CAPITAL 
• We can think of social capital as the links, 
shared values and understandings in society 
that enable individuals, groups and 
organizations to trust each other and so work 
together.
DIGITAL ACCOUNTABILITY 
• Social media pushes for more transparency 
and accountability. 
• Consumers are more inclined to support an 
ethical business. 
• Consumers would rather do good with their 
purchases than give to charity.
VALUES VS VIRTUES
DISRUPTIVE INNOVATION 
• A disruptive innovation is an innovation that 
helps create a new market and value network, 
and eventually disrupts an existing market and 
value network (over a few years or decades), 
displacing an earlier technology.
SOCIAL CONVERGEANCE 
• Businesses want to be more social – engage 
customers on social media & build social 
capital 
• Businesses want to stay relevant to customers 
• Social Enterprises and CSR are getting more 
prevalent. 
• Social virtues are shared more and read more 
than just “marketing”
SOCIAL INNOVATION 
• A novel solution to a social problem that is 
more effective, efficient, sustainable or just 
than existing solutions and for which the value 
created accrues primarily to society as a 
whole rather than private individuals.
How? 
• Big companies cannot run social tests and 
projects in small scale 
• Creative partnerships
Success Stories 
• Social Innovation Labs 
– Grameen Creative Lab 
– Nesta’s Social Innovation Lab 
– Kennisland 
– Etc.
Challenges 
• Stuck within the system 
• Optimizing (Fixing) vs Innovation 
• Focus too much on process, and not on 
partnerships and how it worked out 
• Solutionism 
• People, power & politics 
• Scaling solutions override ideas, values and 
ethics

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The future of social

  • 1. The Future of Social By Robin Low
  • 2. “ Engagement is all about making it relevant to the supporter. ” James Speros, Chief marketing officer, Ernst & Young
  • 3. CURRENTLY: 4 PILLARS OF SOCIAL MEDIA Create Networks Blogs Articles Groups Forums Pages Twitter eHow YouTube Podcast Existing Networks Join Forums Join Groups Wikipedia Twitter Comment on blogs Build Relationships Reply to forums Post value Twitter Follow Twitter reply RT Start Events Measure Success # of reply # of RT # of clicks on links Track influence Sales ROI from links Benchmark with competitors
  • 5. NEW WAYS OF FUNDRAISING
  • 6. FUNDRAISING Traditional • Engage donors 3 – 4 times a year through events • Approach foundations and big donors for major gifts • Send out mailers to ask for remaining donations Now • Donors engaged to fundraise for their cause online via an activity that they do. • Viral fundraising efforts through social media
  • 7. SOCIAL MEDIA GROWING IN BUSINESSES
  • 8. Education may have changed the way you think, got you a better job that earns more, but have you applied it to impact society?
  • 9.
  • 10. SOCIAL CAPITAL • We can think of social capital as the links, shared values and understandings in society that enable individuals, groups and organizations to trust each other and so work together.
  • 11. DIGITAL ACCOUNTABILITY • Social media pushes for more transparency and accountability. • Consumers are more inclined to support an ethical business. • Consumers would rather do good with their purchases than give to charity.
  • 13. DISRUPTIVE INNOVATION • A disruptive innovation is an innovation that helps create a new market and value network, and eventually disrupts an existing market and value network (over a few years or decades), displacing an earlier technology.
  • 14. SOCIAL CONVERGEANCE • Businesses want to be more social – engage customers on social media & build social capital • Businesses want to stay relevant to customers • Social Enterprises and CSR are getting more prevalent. • Social virtues are shared more and read more than just “marketing”
  • 15. SOCIAL INNOVATION • A novel solution to a social problem that is more effective, efficient, sustainable or just than existing solutions and for which the value created accrues primarily to society as a whole rather than private individuals.
  • 16.
  • 17. How? • Big companies cannot run social tests and projects in small scale • Creative partnerships
  • 18. Success Stories • Social Innovation Labs – Grameen Creative Lab – Nesta’s Social Innovation Lab – Kennisland – Etc.
  • 19. Challenges • Stuck within the system • Optimizing (Fixing) vs Innovation • Focus too much on process, and not on partnerships and how it worked out • Solutionism • People, power & politics • Scaling solutions override ideas, values and ethics