1. SHDE Holdings
Effective
Communications 2017
PRESENTED BY STIENBERG TAN, I/C S7234046I
FOR ARIUM SCHOOL OF ARTS AND SCIENCES
INSTRUCTOR – MS JESSIE LEE,
EMAIL JESSIE.ASASEDU@GMAIL.COM

2. SHDE HOLDINGS - SINGAPORE
• 10 years track record in Singapore since 2006
• Potential 100% Growth in the Next Three Years
• Engage and Resolve present communication & conflicts.

3. 2015/2016 – SHDE Yearly Sales Results
0
200
400
600
800
1000
1200
1400
1600
Plugs Lights Wires Wire Panel
2015 2016 2017

4. Customer Service Staff Performance 2015/16
0
1
2
3
4
5
6
7
8
Delivery Customer Services Marketing
2015 2016 Forecast 2017

5. How Can SHDE Holdings change?
• CompulsoryTraining for all staff
for 3 full days.
• The Importance of Customer
Service SOP.
• Restructure and Follow up.
Class Shift 1 Shift 2
Operations 82 95
Customer
Services
10 10
Management 10 10

6. Why is Customer Service and
Communication Important?
• Prevents
Misunderstanding
• Prevents external and
internal conflicts
• Benefits
Introduction
• Teach Clear
communication process
• Understand Outcomes
• Documentation and
planning
Clarity • Happy Employee and
Customer
• Increase retention of
staff and client
• Increase Profit
Result

7. SHDE Holdings Singapore
The Five S SHDE Holdings will
establish after the training program

8. SHDE Holdings Singapore
Be Selfless
Everyone will focus on the message by the
receiver not the sender

9. SHDE Holdings Singapore
Be Specific
Not Just Word but with a Special touch

10. SHDE Holdings Singapore
Be Sincere
Honest Feelings, Unpretentious

11. SHDE Holdings Singapore
Be Spontaneous
All Communication is Fresh, Natural and Direct

12. SHDE Holdings Singapore
Short is good
Everyone will communicate in short
and
Simple message

13. SHDE Holdings
End of Part 1
Any Questions?
Mr. Stienberg Tan
Email : stienberg@ts.com.sg
Telephone no. 12345678