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Social Media + Engagement
                Marketing
Understanding it, using it, and preventing it !om taking over your life
Engagement Marketing:
What It’s Not




      you




     It’s not traditional broadcast Marketing
Engagement Marketing




                          you




  In Engagement Marketing you build relationships
That’s nice... but how does this help
me gain more clients?
Your
 Community
{not just touchy-feely stuff here}
Your
 Community
{not just touchy-feely stuff here}

  Promotion you just can’t get
  through traditional
  advertising
Your
 Community
{not just touchy-feely stuff here}

  Promotion you just can’t get
  through traditional
  advertising

  Help + support when you
  need it
Your
 Community
{not just touchy-feely stuff here}

  Promotion you just can’t get
  through traditional
  advertising

  Help + support when you
  need it

  Google juice
Engagement: 2 Goals
              Build Trust and
              Authority

              Build Trust and
              Community
Engagement: 2 Goals
              Build Trust and
              Authority

              Build Trust and
              Community
              Blogging (emailing)

              Social Media
Three Rules:
Three Rules:
Create a High Value Stream of Content
Make sure your posts are well written and illustrated
Three Rules:
Create a High Value Stream of Content
Make sure your posts are well written and illustrated

Share, share, share
Offer inspiration, how-to’s, advice, links, ideas, recommendations,
and anything else to your readers. They Deserve it!
Three Rules:
Create a High Value Stream of Content
Make sure your posts are well written and illustrated

Share, share, share
Offer inspiration, how-to’s, advice, links, ideas, recommendations,
and anything else to your readers. They Deserve it!

Earn Loyalty
Be courteous, responsive, and worthy of positive word of mouth.
Form Relationships one reader at a time.
For Example
For Example
For Example
Myth
Busting #1
 My blog wi# bring loads
of customers to my business
Myth                             1.Set up a blog.

                                    2.Put one post on it that says,

 Busting #2                         “Hi world! Here’s my new
                                    blog!
I’d better start marketing my new   3.Send and email to everyone
          blog right away           saying “Hey, come check out
                                    my brand-new blog!

                                    4.Wonder why not much
                                    happens after that
Myth
Busting #3
The way to find new readers is
 to do link trades with other
             blogs
Blogging Nuts
  and Bolts:
Making the Commitment

 How frequently will you
 blog?

 Who will your primary
 audience be?

 What will you NOT talk
 about?
Blogging Nuts
  and Bolts:
Making the Commitment

 How frequently will you
 blog?

 Who will your primary
 audience be?

 What will you NOT talk
 about?
Blogging Nuts
  and Bolts:
Making the Commitment

 How frequently will you
 blog?

 Who will your primary
 audience be?

 What will you NOT talk
 about?
My Big
Blogging Nuts                                                Brainstorming List
  and Bolts:
       Generating Ideas                                   •My DIY projects in Progress
                                                          •What inspires me for
Beginning: Top 50 FAQ’s                                   Mountain Brides
                                                          •Re-caps from my own
Brainstorming + Topics List                               wedding
Spark List (How does it make you feel? What
                                                          •Real mountain brides’ advice
does it remind you of? Where did you first encounter it?
                                                          •How the mountains are
Who showed it to you? Why do you want to write about      different from other
it?)
                                                          destinations
Fighting Blog Burnout (Discussion                         •Which crafts are easiest to do
Boards, Cosmo Titles, Guest blog, Refer back to           •Unique venues
Brainstorm list, Alphabet soup, react to someone else’s

post or put your own spin on it)
Blogging Nuts
   and Bolts:
                Linking
Give Credit where Credit is due
 Link back to bloggers, photographers, and
 designers

 Cite all vendors on Real Weddings

 Never use someone else’s images and pass
 them off as your own by not citing and
 linking back
Blogging Nuts
   and Bolts:
       Commenting


     Read and comment
(intelligently) on other blogs

  Short Cut: Google Reader
    Short Cut: Blog Ro#s
Blogging Nuts
   and Bolts:
       Commenting


     Read and comment
(intelligently) on other blogs

  Short Cut: Google Reader
    Short Cut: Blog Ro#s
Blogging Nuts
   and Bolts:
       Commenting


     Read and comment
(intelligently) on other blogs

  Short Cut: Google Reader
    Short Cut: Blog Ro#s
Blogging Nuts
   and Bolts:
       Finding Images




Always be sure to give credit!!!
Blogging Nuts
   and Bolts:
       Finding Images


   Pro Photog you
   worked with




Always be sure to give credit!!!
Blogging Nuts
   and Bolts:
       Finding Images


   Pro Photog you
   worked with

   Other Blogs




Always be sure to give credit!!!
Blogging Nuts
   and Bolts:
       Finding Images


   Pro Photog you
   worked with

   Other Blogs

   Creative Commons


Always be sure to give credit!!!
Social Media:
The NewWater Cooler
Social Media:
The NewWater Cooler


 Social Media connects
Social Media:
The NewWater Cooler


 Social Media connects

 Social media can
 recommend
Social Media:
The NewWater Cooler


 Social Media connects

 Social media can
 recommend

 Social media can be a
 library
Social media is the gateway to
deeper connection

 Oh, yeah, her. I
                                                                         I adore her! We’re
 follow her on                        She’s a great                     meeting up on Skype
     Twitter                         person. We just                         next week
                                    emailed the other
                                          day.




                                                             I know my
                I just started                          readers will love her
            reading her blog. She                          too. She’s guest
               has great style!                           blogging today.
Are there any downsides to social
media?
Getting to know the social media
space




 Twitter Numbers from http://www.readwriteweb.com/archives/just_the_facts_statistics_from_twitter_chirp.php
 Facebook Statistics http://www.facebook.com/press/info.php?statistics
Understanding friends and followers
How many friends or followers do
you need?
What does it mean with someone
follows or friends you?
What does it mean when you friend
or follow back?
They may friend and follow, but they
aren’t necessarily listening
People who friend and follow all
over the place
People who friend and follow all
over the place
People who friend and follow all
over the place
And then there are the celebrities...
A sane way to build up your
network of friends and followers
Deciding whether to friend or follow
back
How I do it:




 http://www.twitip.com/how-to-follow-alot-of-people-on-
     twitter-and-still-be-engaging-using-tweetdeck/
How I do it:

   On Twitter, I’ll follow back people
   who have a connection to my niche
   and update useful stuff (and I use
   profile evaluation tricks)




 http://www.twitip.com/how-to-follow-alot-of-people-on-
     twitter-and-still-be-engaging-using-tweetdeck/
How I do it:

   On Twitter, I’ll follow back people
   who have a connection to my niche
   and update useful stuff (and I use
   profile evaluation tricks)

   I don’t necessarily read all their
   updates.




 http://www.twitip.com/how-to-follow-alot-of-people-on-
     twitter-and-still-be-engaging-using-tweetdeck/
How I do it:

   On Twitter, I’ll follow back people
   who have a connection to my niche
   and update useful stuff (and I use
   profile evaluation tricks)

   I don’t necessarily read all their
   updates.

       Follow, then Filter strategy




 http://www.twitip.com/how-to-follow-alot-of-people-on-
     twitter-and-still-be-engaging-using-tweetdeck/
How I do it:

   On Twitter, I’ll follow back people
   who have a connection to my niche
   and update useful stuff (and I use
   profile evaluation tricks)

   I don’t necessarily read all their
   updates.

       Follow, then Filter strategy

       Tweet Deck or Nutshell Mail


 http://www.twitip.com/how-to-follow-alot-of-people-on-
     twitter-and-still-be-engaging-using-tweetdeck/
Summing up all this convolution...
Summing up all this convolution...

 Don’t take anything people say or do in the social media
 space personally. Nobody knows the rules, because it’s so
 new to all of us.
Summing up all this convolution...

 Don’t take anything people say or do in the social media
 space personally. Nobody knows the rules, because it’s so
 new to all of us.

 Don’t worry about building up big friend and follower
 numbers. They have little bearing on your success in social
 media.
Summing up all this convolution...

 Don’t take anything people say or do in the social media
 space personally. Nobody knows the rules, because it’s so
 new to all of us.

 Don’t worry about building up big friend and follower
 numbers. They have little bearing on your success in social
 media.

 The social media space is a place for engagement, not
 broadcasting. I’m going to say this about one million times,
 because it’s very important.
Social Media Nuts and Bolts


   Your Avatar Picture

   Your Profile Name

   Your Profile Statement

   Mention your blog/
   website (briefly)
How a potential friend might
evaluate your profile page
Personal vs. Private
What to expect when you start
updating
What to expect when you start
updating
Time Management tips
How often should you update?
Scheduling (Pick One Day)

 Beginning of month/week
 (3+ hours)
    Write + schedule Blog posts based
    on your inspiration folder

 Beginning of day (1 hour)
    Comment on 5 or so blogs
    Schedule Twitter/FB/Tumblr/
    Linked-In

 Daily (ongoing)
    Check Google Reader for
    interesting topics + posts
    Save any images or stories you like
    (make sure to track the link)
    Check in to social media and
    respond to real time action
Find an Aggregator/ Management
Tool
Find an Aggregator/ Management
Tool
Find an Aggregator/ Management
Tool
Find an Aggregator/ Management
Tool
Canned Responses
Canned Responses
Other Social Media Spaces for
Wedding Professionals
              Stumble
 Flickr       Upon
 YouTube or   Pinterest
 Vimeo
              Tumblr
 Amazon
              Bridal Tweet
 Linked In
              Style Circle
 Delicious
              email
The Lingo for 144 characters


  “@” ex:
  @inspiredbride

  “#ww”: Wedding
  Weds                     UR gr8
  “#ff”: Follow Friday

  “RT”: ex. “Thx for the
Resources

Mashable www.mashable.com
Billing itself as “The Social Media Guide,” Mashable offers solid coverage of all
things social media. Visit the “Lists” menu to filter for either Facebook or Twitter
content. There are lots of helpful Facebook how-to’s in particular.

TwiTip www.twitip.com
This blog offers helpful Twitter tips every week. They have some great posts for
Twitter beginners.

Copy Blogger http://www.copyblogger.com/
Blogging and social media strategies with a focus on writing and “third tribe”
engagement. Cosmo headlines idea came from here.
Resources Continued
 Done Brilliantly http://DoneBrilliantly.com/
 Blog for Two Bright Lights covers real wedding examples and advice to
 wedding professionals.

 Bridal Tweet http://www.BridalTweet.com/
 An online forum that includes both brides and wedding professionals.
 Includes advice blogs.

 Think Splendid http://www.ThinkSplendid.com/
 PR and Marketing Firm that specializes in wedding industry. Plenty of
 posts about blogging, social media, and SEO

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Pt2 Social Media Workshop for Wedding Pros

  • 1. Social Media + Engagement Marketing Understanding it, using it, and preventing it !om taking over your life
  • 2. Engagement Marketing: What It’s Not you It’s not traditional broadcast Marketing
  • 3. Engagement Marketing you In Engagement Marketing you build relationships
  • 4. That’s nice... but how does this help me gain more clients?
  • 5. Your Community {not just touchy-feely stuff here}
  • 6. Your Community {not just touchy-feely stuff here} Promotion you just can’t get through traditional advertising
  • 7. Your Community {not just touchy-feely stuff here} Promotion you just can’t get through traditional advertising Help + support when you need it
  • 8. Your Community {not just touchy-feely stuff here} Promotion you just can’t get through traditional advertising Help + support when you need it Google juice
  • 9. Engagement: 2 Goals Build Trust and Authority Build Trust and Community
  • 10. Engagement: 2 Goals Build Trust and Authority Build Trust and Community Blogging (emailing) Social Media
  • 12. Three Rules: Create a High Value Stream of Content Make sure your posts are well written and illustrated
  • 13. Three Rules: Create a High Value Stream of Content Make sure your posts are well written and illustrated Share, share, share Offer inspiration, how-to’s, advice, links, ideas, recommendations, and anything else to your readers. They Deserve it!
  • 14. Three Rules: Create a High Value Stream of Content Make sure your posts are well written and illustrated Share, share, share Offer inspiration, how-to’s, advice, links, ideas, recommendations, and anything else to your readers. They Deserve it! Earn Loyalty Be courteous, responsive, and worthy of positive word of mouth. Form Relationships one reader at a time.
  • 18. Myth Busting #1 My blog wi# bring loads of customers to my business
  • 19. Myth 1.Set up a blog. 2.Put one post on it that says, Busting #2 “Hi world! Here’s my new blog! I’d better start marketing my new 3.Send and email to everyone blog right away saying “Hey, come check out my brand-new blog! 4.Wonder why not much happens after that
  • 20. Myth Busting #3 The way to find new readers is to do link trades with other blogs
  • 21. Blogging Nuts and Bolts: Making the Commitment How frequently will you blog? Who will your primary audience be? What will you NOT talk about?
  • 22. Blogging Nuts and Bolts: Making the Commitment How frequently will you blog? Who will your primary audience be? What will you NOT talk about?
  • 23. Blogging Nuts and Bolts: Making the Commitment How frequently will you blog? Who will your primary audience be? What will you NOT talk about?
  • 24. My Big Blogging Nuts Brainstorming List and Bolts: Generating Ideas •My DIY projects in Progress •What inspires me for Beginning: Top 50 FAQ’s Mountain Brides •Re-caps from my own Brainstorming + Topics List wedding Spark List (How does it make you feel? What •Real mountain brides’ advice does it remind you of? Where did you first encounter it? •How the mountains are Who showed it to you? Why do you want to write about different from other it?) destinations Fighting Blog Burnout (Discussion •Which crafts are easiest to do Boards, Cosmo Titles, Guest blog, Refer back to •Unique venues Brainstorm list, Alphabet soup, react to someone else’s post or put your own spin on it)
  • 25. Blogging Nuts and Bolts: Linking Give Credit where Credit is due Link back to bloggers, photographers, and designers Cite all vendors on Real Weddings Never use someone else’s images and pass them off as your own by not citing and linking back
  • 26. Blogging Nuts and Bolts: Commenting Read and comment (intelligently) on other blogs Short Cut: Google Reader Short Cut: Blog Ro#s
  • 27. Blogging Nuts and Bolts: Commenting Read and comment (intelligently) on other blogs Short Cut: Google Reader Short Cut: Blog Ro#s
  • 28. Blogging Nuts and Bolts: Commenting Read and comment (intelligently) on other blogs Short Cut: Google Reader Short Cut: Blog Ro#s
  • 29. Blogging Nuts and Bolts: Finding Images Always be sure to give credit!!!
  • 30. Blogging Nuts and Bolts: Finding Images Pro Photog you worked with Always be sure to give credit!!!
  • 31. Blogging Nuts and Bolts: Finding Images Pro Photog you worked with Other Blogs Always be sure to give credit!!!
  • 32. Blogging Nuts and Bolts: Finding Images Pro Photog you worked with Other Blogs Creative Commons Always be sure to give credit!!!
  • 34. Social Media: The NewWater Cooler Social Media connects
  • 35. Social Media: The NewWater Cooler Social Media connects Social media can recommend
  • 36. Social Media: The NewWater Cooler Social Media connects Social media can recommend Social media can be a library
  • 37. Social media is the gateway to deeper connection Oh, yeah, her. I I adore her! We’re follow her on She’s a great meeting up on Skype Twitter person. We just next week emailed the other day. I know my I just started readers will love her reading her blog. She too. She’s guest has great style! blogging today.
  • 38. Are there any downsides to social media?
  • 39. Getting to know the social media space Twitter Numbers from http://www.readwriteweb.com/archives/just_the_facts_statistics_from_twitter_chirp.php Facebook Statistics http://www.facebook.com/press/info.php?statistics
  • 41. How many friends or followers do you need?
  • 42. What does it mean with someone follows or friends you?
  • 43. What does it mean when you friend or follow back?
  • 44. They may friend and follow, but they aren’t necessarily listening
  • 45. People who friend and follow all over the place
  • 46. People who friend and follow all over the place
  • 47. People who friend and follow all over the place
  • 48. And then there are the celebrities...
  • 49. A sane way to build up your network of friends and followers
  • 50. Deciding whether to friend or follow back
  • 51. How I do it: http://www.twitip.com/how-to-follow-alot-of-people-on- twitter-and-still-be-engaging-using-tweetdeck/
  • 52. How I do it: On Twitter, I’ll follow back people who have a connection to my niche and update useful stuff (and I use profile evaluation tricks) http://www.twitip.com/how-to-follow-alot-of-people-on- twitter-and-still-be-engaging-using-tweetdeck/
  • 53. How I do it: On Twitter, I’ll follow back people who have a connection to my niche and update useful stuff (and I use profile evaluation tricks) I don’t necessarily read all their updates. http://www.twitip.com/how-to-follow-alot-of-people-on- twitter-and-still-be-engaging-using-tweetdeck/
  • 54. How I do it: On Twitter, I’ll follow back people who have a connection to my niche and update useful stuff (and I use profile evaluation tricks) I don’t necessarily read all their updates. Follow, then Filter strategy http://www.twitip.com/how-to-follow-alot-of-people-on- twitter-and-still-be-engaging-using-tweetdeck/
  • 55. How I do it: On Twitter, I’ll follow back people who have a connection to my niche and update useful stuff (and I use profile evaluation tricks) I don’t necessarily read all their updates. Follow, then Filter strategy Tweet Deck or Nutshell Mail http://www.twitip.com/how-to-follow-alot-of-people-on- twitter-and-still-be-engaging-using-tweetdeck/
  • 56. Summing up all this convolution...
  • 57. Summing up all this convolution... Don’t take anything people say or do in the social media space personally. Nobody knows the rules, because it’s so new to all of us.
  • 58. Summing up all this convolution... Don’t take anything people say or do in the social media space personally. Nobody knows the rules, because it’s so new to all of us. Don’t worry about building up big friend and follower numbers. They have little bearing on your success in social media.
  • 59. Summing up all this convolution... Don’t take anything people say or do in the social media space personally. Nobody knows the rules, because it’s so new to all of us. Don’t worry about building up big friend and follower numbers. They have little bearing on your success in social media. The social media space is a place for engagement, not broadcasting. I’m going to say this about one million times, because it’s very important.
  • 60. Social Media Nuts and Bolts Your Avatar Picture Your Profile Name Your Profile Statement Mention your blog/ website (briefly)
  • 61. How a potential friend might evaluate your profile page
  • 63. What to expect when you start updating
  • 64. What to expect when you start updating
  • 66. How often should you update?
  • 67. Scheduling (Pick One Day) Beginning of month/week (3+ hours) Write + schedule Blog posts based on your inspiration folder Beginning of day (1 hour) Comment on 5 or so blogs Schedule Twitter/FB/Tumblr/ Linked-In Daily (ongoing) Check Google Reader for interesting topics + posts Save any images or stories you like (make sure to track the link) Check in to social media and respond to real time action
  • 68. Find an Aggregator/ Management Tool
  • 69. Find an Aggregator/ Management Tool
  • 70. Find an Aggregator/ Management Tool
  • 71. Find an Aggregator/ Management Tool
  • 74. Other Social Media Spaces for Wedding Professionals Stumble Flickr Upon YouTube or Pinterest Vimeo Tumblr Amazon Bridal Tweet Linked In Style Circle Delicious email
  • 75. The Lingo for 144 characters “@” ex: @inspiredbride “#ww”: Wedding Weds UR gr8 “#ff”: Follow Friday “RT”: ex. “Thx for the
  • 76. Resources Mashable www.mashable.com Billing itself as “The Social Media Guide,” Mashable offers solid coverage of all things social media. Visit the “Lists” menu to filter for either Facebook or Twitter content. There are lots of helpful Facebook how-to’s in particular. TwiTip www.twitip.com This blog offers helpful Twitter tips every week. They have some great posts for Twitter beginners. Copy Blogger http://www.copyblogger.com/ Blogging and social media strategies with a focus on writing and “third tribe” engagement. Cosmo headlines idea came from here.
  • 77. Resources Continued Done Brilliantly http://DoneBrilliantly.com/ Blog for Two Bright Lights covers real wedding examples and advice to wedding professionals. Bridal Tweet http://www.BridalTweet.com/ An online forum that includes both brides and wedding professionals. Includes advice blogs. Think Splendid http://www.ThinkSplendid.com/ PR and Marketing Firm that specializes in wedding industry. Plenty of posts about blogging, social media, and SEO