2. Table of Contents Promotional Overview Tour Objectives Partnerships Production Elements Microsite & Online Promotional Support Consumer Engagement Tour Location Summaries & Results Estimated Impressions Key Learnings & Recommendations Next Steps 2
4. PromotionalOverview To build brand awareness, incite drive‐to‐retail and position the Weleda product line as the most trusted among natural skin care products, TH collaborated with Safari Sundays to create the Honestly Natural Truly Beautiful mobile tour. The tour kicked off in New York City on September 23rd and visited five (5) other markets during the 2-month campaign: Toronto, Chicago, Vancouver, San Francisco and Los Angeles. Each city stop targeted high traffic locations, key retail partners (e.g. Whole Foods) and other iconic city venues throughout the country. Consumers had the opportunity to interact with Weleda products via Brand Ambassador education (iPad Quiz), personal esthetician treatments and consultation (Massage Stations), product sampling as well as collateral/coupon distribution. The experiential tour and all elements traveled from market to market in a biodiesel glass truck, which provided valuable “over the road” impressions as well as the opportunity for all passersby to view consumer treatments taking place inside the truck during each event day. 4
13. The Campaign for Safe Cosmetics Prior to the start of the tour, Weleda became a proud signer of the Campaign for Safe Cosmetics. Weleda joined the Campaign in their efforts to ensure the products you buy are safe for you and your family. On average, consumers can use between 10 and 20 personal-care products every day. Each of those products can contain dozen of chemicals, some of which are possibly linked to cancer and other serious health impacts. The Campaign for Safe Cosmetics is calling on the cosmetics industry to stop using potentially harmful chemicals in everyday products. They are working with hundreds of responsible companies (like Weleda) that have agreed to create safer products. They also advocate for smarter laws to protect your health, like the Safe Cosmetics Act of 2010. But there's more work to be done to make sure cosmetics are safe for everyone. 8
14. Soleil Moon Frye Weleda partnered with Soleil Moon Frye to advocate brand messaging and cultivate new consumers to educate them on Weleda’s all natural products. Soleil attended the kickoff event in New York and made an appearance at the tours final stop in Los Angeles, where she conducted interviews with a variety of media: C & G: What does natural personally mean to you?“To me natural means that “what goes on you, goes in you.” I am a busy mom, and I feel the most beautiful when I am natural and just being myself. Even when I have my messy mom moments, I still feel beautiful because I know that I am being authentic to myself. I know this is cliché, but natural beauty comes from within. It is about being comfortable with yourself on good days and bad days.” 9
15. Green Mountain Energy – Carbon Offset Green Mountain is the nation’s leading competitive retail provider of cleaner energy and carbon offset solutions. Since its inception, Green Mountain customers have collectively helped avoid over 11.3 billion pounds of CO2 emissions and helped spur the development of over 40 renewable energy facilities across the nation. As a way to offset Weleda’s carbon footprint of the tour, carbon offset “credits” were purchased through Green Mountain Energy. While using a biodiesel truck as the tour vehicle greatly limited the amount of pollutants released into the air, the partnership benefitted Weleda from a PR and messaging standpoint and ensured that the tour was as environment friendly as possible. In addition to all vehicle driving miles, the credits also covered all air travel for both Weleda and TH employees (all markets). 10
28. HonestlyNatural.Weleda.com The hub of the Honestly Natural Truly Beautiful campaign was the dedicated tour microsite. The site served as a key resource for consumers to interact with the brand online, follow the tour, watch and share videos from each market, enter sweepstakes promotions and engage in other social media applications. To compliment the on-site experience, consumers had the opportunity to record their own video testimonials, which were then uploaded to the microsite for Facebook and Twitter sharing. Dedicated Microsite Home Page: www.honestlynatural.weleda.com 23
56. The Concept Behind every successful promotion, there is a great concept. 37
57. Step 1: Honestly Natural Beauty Quiz Brand Ambassadors engaged and educated consumers on Weleda products via a custom iPad Quiz. Each participant also had the opportunity to sign the Campaign for Safe Cosmetics pledge, receive a dollars-off coupon, and opt-in to receive information about other Weleda promotions and collateral. 38
58. Step 2: Weleda Signature Spa Treatment Estheticians provided complimentary hand massages, neck massages and mini-facials to consumers throughout each event day. 39
59. Step 3: Weleda Product Sampling Brand Ambassadors provided samples to all consumers who participated in either the iPad Quiz or one of the treatment stations available inside the truck. Flowers that represented the all natural ingredients found in each Weleda product were also distributed with the sample. 40
60. Step 4: Video Testimonial What does natural mean to you? What do you love about Weleda? Why is natural beautiful? After taking the iPad Quiz, receiving a treatment inside the truck and getting a free sample, consumers were asked to provide a quick testimonial to describe their experience with Weleda products. After one of the above questions was answered, their video was immediately uploaded to Weleda’s dedicated microsite and a link was emailed directly to each consumer. The site hosted a video gallery, a Facebook sharing application, a video “like” component and other social media applications. 41
62. Weleda Informational Brochure A print collateral brochure was distributed to all consumers, containing tour details, product information and other Weleda partners (e.g. Whole Foods, CFSC). 43
63. Drive to Retail - $2 Off Coupon A dollars-off coupon (redeemable at Whole Foods Market and ULTA Beauty) was distributed to all consumers who participated in any of the Weleda experiences. 44
64. Product & Flower Distribution Flower: Rose Products: Wild Rose Moisture Cream Wild Rose Body Oil 45
65. Product & Flower Distribution Flower: Gerbera Daisy Products: Calendula Diaper Cream Calendula Shampoo & Body Wash 46
68. Tour Schedule & Locations New York Thursday, September 23 – Upper West Side Friday, September 24 – Union Square Saturday, September 25 – Lower East Side Toronto Friday, October 1 – St. Lawrence Market Saturday, October 2 – Bloor Street Chicago Friday, October 8 – Pioneer Plaza Saturday, October 9 – Old Orchard Mall Vancouver Friday, October 15 – Pacific Centre Saturday, October 16 – Pacific Centre San Francisco Friday, October 22 – Justin Herman Plaza Saturday, October 23 – Union Square Sunday, October 24 – Noe Valley Los Angeles Friday, November 5 – Hollywood & Highland Saturday, November 6 – Third Street Promenade Sunday, November 7 – Third Street Promenade 49
115. Include a more formal training session for all Brand Ambassadors prior to event kick-off (live or via conference call) and in each market prior to the first event day
116. Consider utilizing the vehicle during “down time” within each market – for example, executing brand ambassador sampling at key retail locations, high traffic areas, etc.
117. Potential for a “scan to win” component inside the retail store (will help drive traffic from the parking lot into the store = conversion on coupon redemption = sales)
118. Reach out to each individual store managers (e.g. Whole Foods) prior to each event to discuss in-store pre-promotion or cross-promotional opportunities94
119.
120. Do not rely upon Facebook if video votes count towards prizing – collect votes on microsite backend and determine how to push Facebook updates (from microsite to FB)
121. Spend more time on the upfront metrics for the microsite to better provide requested data
122. Consider not requiring full Facebook access to each users account in order to interact with the brand online (e.g. allow users to take the quiz without granting Weleda full access to their profile)
129. TH & SS to provide 2011 proposal and budget as directed by Weleda599 Broadway, 10th Floor | New York, New York 10012 | p 646.649.4515 | f 212.695.6301 | www.thproductions.com 97