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Honestly Natural Truly Beautiful Tour Recap Presented By:
Table of Contents Promotional Overview Tour Objectives Partnerships Production Elements Microsite & Online Promotional Support Consumer Engagement Tour Location Summaries & Results Estimated Impressions  Key Learnings & Recommendations  Next Steps 2
I. Promotional Overview
PromotionalOverview To build brand awareness, incite drive‐to‐retail and position the Weleda product line as the most trusted among natural skin care products, TH collaborated with Safari Sundays to create the Honestly Natural Truly Beautiful mobile tour. The tour kicked off in New York City on September 23rd and visited five (5) other markets during the 2-month campaign: Toronto, Chicago, Vancouver, San Francisco and Los Angeles.  Each city stop targeted high traffic locations, key retail partners (e.g. Whole Foods) and other iconic city venues throughout the country. Consumers had the opportunity to interact with Weleda products via Brand Ambassador education (iPad Quiz), personal esthetician treatments and consultation (Massage Stations), product sampling as well as collateral/coupon distribution.  The experiential tour and all elements traveled from market to market in a biodiesel glass truck, which provided valuable “over the road” impressions as well as the opportunity for all passersby to view consumer treatments taking place inside the truck during each event day. 4
II. Tour Objectives
Tour Objectives The objectives for the campaign included: ,[object Object]
Providing a platform for exponential growth of Weleda Brand Awareness within its target market – Lifestyles of Health and Sustainability (LOHAS)
Reach potential new customers through experiential and educational marketing
“Loyalizing” the existing Weleda customer base (24-55), providing extra incentives and reason for drive‐to‐POS.
Deliver and bring to life the promise and values to which Weleda is based
Establish a platform for significant PR value, word‐of‐mouth generation and social‐media activation6
III. Partnerships
The Campaign for Safe Cosmetics Prior to the start of the tour, Weleda became a proud signer of the Campaign for Safe Cosmetics. Weleda joined the Campaign in their efforts to ensure the products you buy are safe for you and your family.  On average, consumers can use between 10 and 20 personal-care products every day. Each of those products can contain dozen of chemicals, some of which are possibly linked to cancer and other serious health impacts.  The Campaign for Safe Cosmetics is calling on the cosmetics industry to stop using potentially harmful chemicals in everyday products. They are working with hundreds of responsible companies (like Weleda) that have agreed to create safer products. They also advocate for smarter laws to protect your health, like the Safe Cosmetics Act of 2010. But there's more work to be done to make sure cosmetics are safe for everyone.  8
Soleil Moon Frye Weleda partnered with Soleil Moon Frye to advocate brand messaging and cultivate new consumers to educate them on Weleda’s all natural products.  Soleil attended the kickoff event in New York and made an appearance at the tours final stop in Los Angeles, where she conducted interviews with a variety of media: C & G:  What does natural personally mean to you?“To me natural means that “what goes on you, goes in you.”  I am a busy mom, and I feel the most beautiful when I am natural and just being myself. Even when I have my messy mom moments, I still feel beautiful because I know that I am being authentic to myself. I know this is cliché, but natural beauty comes from within. It is about being comfortable with yourself on good days and bad days.” 9
Green Mountain Energy – Carbon Offset Green Mountain is the nation’s leading competitive retail provider of cleaner energy and carbon offset solutions. Since its inception, Green Mountain customers have collectively helped avoid over 11.3 billion pounds of CO2 emissions and helped spur the development of over 40 renewable energy facilities across the nation. As a way to offset Weleda’s carbon footprint of the tour, carbon offset “credits” were purchased through Green Mountain Energy.  While using a biodiesel truck as the tour vehicle greatly limited the amount of pollutants released into the air, the partnership benefitted Weleda from a PR and messaging standpoint and ensured that the tour was as environment friendly as possible. In addition to all vehicle driving miles, the credits also covered all air travel for both Weleda and TH employees (all markets). 10
IV. Production Elements
Weleda’s Biodiesel Glass Truck Front, Back and Side View – Biodiesel Glass Truck  12
Weleda’s Biodiesel Glass Truck 13
Exterior Set-Up 14
Exterior Set-Up (cont’d) 15
Interior Set-Up  16
Interior Set-Up (cont’d) 17
Interior Set-Up – All Natural Supplies 18
Interior Set-Up – Facial Station 19
Interior Set-Up – Hand Massage Station 20
Interior Set-Up – Neck Massage Station 21
V. Microsite & Online Promotional Support
HonestlyNatural.Weleda.com The hub of the Honestly Natural Truly Beautiful campaign  was the dedicated tour microsite. The site served as a key resource for consumers to interact with the brand online, follow the tour, watch and share videos from each market,  enter sweepstakes promotions and engage in other social media applications. To compliment the on-site experience, consumers had the opportunity to record their own video testimonials, which were then uploaded to the microsite for Facebook and Twitter sharing. Dedicated Microsite Home Page: www.honestlynatural.weleda.com 23
HonestlyNatural.Weleda.com Weleda Homepage – Banner & Button 24
HonestlyNatural.Weleda.com Tour Schedule & Locations Page 25
HonestlyNatural.Weleda.com Video Gallery – Facebook Share & Tweet Option 26
HonestlyNatural.Weleda.com Weleda Grand & Local Prizes 27
HonestlyNatural.Weleda.com Campaign for Safe Cosmetics Page 28
HonestlyNatural.Weleda.com Facebook Fan Page & Photo Gallery 29
iPad Quiz & Video Upload Results Summary New York ,[object Object]
Video Upload Total: 147			Toronto ,[object Object]
Video Upload Total: 45Chicago ,[object Object]
Video Upload Total: 49Vancouver ,[object Object]
Video Upload Total: 26San Francisco ,[object Object]
Video Upload Total: 115Los Angeles ,[object Object]
Video Upload Total: 58Total iPad Quizzes: 2,433 Total Video Uploads: 440 30
Page View & Opt-In Results Summary Page Views ,[object Object]
Video Gallery:  14,121
Prizes:  1,034
Locations:  3,331
Campaign for Safe Cosmetics:  367
Video Searches:  667Opt Ins ,[object Object]
Bloom Newsletter:  546
Supporters for Save Cosmetics Act:  1,658
Safe Cosmetics Email:  346  31
Quiz Question Statistics Summary 32
VI. Consumer Engagement
Weleda Brand Ambassadors A dedicated tour manager was accompanied by a team of brand ambassadors and production assistants in each tour market. 34
Estheticians Estheticians were hired in each market to provide services using Weleda products at various treatment stations. 35
The Consumer Engagement Process
The Concept Behind every successful promotion, there is a great concept. 37
Step 1: Honestly Natural Beauty Quiz Brand Ambassadors engaged and educated consumers on Weleda products via a custom iPad Quiz.  Each participant also had the opportunity to sign the Campaign for Safe Cosmetics pledge, receive a dollars-off coupon, and opt-in to receive information about other Weleda promotions and collateral. 38
Step 2: Weleda Signature Spa Treatment Estheticians provided complimentary hand massages, neck massages and mini-facials to consumers throughout each event day. 39
Step 3: Weleda Product Sampling Brand Ambassadors provided samples to all consumers who participated in either the iPad Quiz or one of the treatment stations available inside the truck.  Flowers that represented the all natural ingredients found in each Weleda product were also distributed with the sample. 40
Step 4: Video Testimonial What does natural mean to you?   What do you love about Weleda?   Why is natural beautiful?  After taking the iPad Quiz, receiving a treatment inside the truck and getting a free sample, consumers were asked to provide a quick testimonial to describe their experience with Weleda products.  After one of the above questions was answered, their video was immediately uploaded to Weleda’s dedicated microsite and a link was emailed directly to each consumer.  The site hosted a video gallery, a Facebook sharing application, a video “like” component and other social media applications. 41
Consumer Education & Distribution
Weleda Informational  Brochure A print collateral brochure was distributed to all consumers, containing tour details, product information and other Weleda partners (e.g. Whole Foods, CFSC). 43
Drive to Retail - $2 Off Coupon A dollars-off coupon (redeemable at Whole Foods Market and ULTA Beauty) was distributed to all consumers who participated in any of the Weleda experiences. 44
Product & Flower Distribution Flower: 		Rose Products: 	Wild Rose Moisture Cream 	Wild Rose Body Oil 45
Product & Flower Distribution Flower: 		Gerbera Daisy Products: 	Calendula Diaper Cream 	Calendula Shampoo & Body Wash 46
Product & Flower Distribution Flower: 		Sunflower Product: 	Skin Food 47
VII. Tour Location Summaries & Results
Tour Schedule & Locations New York		Thursday, September 23 – Upper West Side 	Friday, September 24 – Union Square 		Saturday, September 25 – Lower East Side Toronto		Friday, October 1 – St. Lawrence Market 	Saturday, October 2 – Bloor Street Chicago		Friday, October 8 – Pioneer Plaza 	Saturday, October 9 – Old Orchard Mall Vancouver		Friday, October 15 – Pacific Centre 		Saturday, October 16 – Pacific Centre San Francisco	Friday, October 22 – Justin Herman Plaza 	Saturday, October 23 – Union Square 		Sunday, October 24 – Noe Valley  Los Angeles	Friday, November 5 – Hollywood & Highland 	Saturday, November 6 – Third Street Promenade 	Sunday, November 7 – Third Street Promenade 49
NEW YORK CITY, NY
New York City – Upper West Side 51
New York City – Upper West Side 52
New York City – Union Square 53
New York City – Lower East Side 54
Toronto, ON
Toronto – St. Lawrence Market 56
Toronto – St. Lawrence Market 57
58 Toronto – St. Lawrence Market
Chicago, IL
Chicago – Pioneer Plaza 60
Chicago – Pioneer Plaza 61
Chicago – Pioneer Plaza 62
Chicago – Old Orchard Mall 63
Chicago – Old Orchard Mall 64
Chicago – Old Orchard Mall 65
Vancouver, BC
Vancouver – Pacific Centre 67
Vancouver – Pacific Centre 68
Vancouver – Pacific Centre 69
San Francisco, CA
San Francisco – Justin Herman Plaza 71
San Francisco – Justin Herman Plaza 72
San Francisco – Union Square 73
San Francisco – Union Square 74
San Francisco – Noe Valley 75
Los Angeles, CA
Los Angeles – Hollywood & Highland 77
Los Angeles – Hollywood & Highland 78

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
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Weleda campaign recap_final

  • 1. Honestly Natural Truly Beautiful Tour Recap Presented By:
  • 2. Table of Contents Promotional Overview Tour Objectives Partnerships Production Elements Microsite & Online Promotional Support Consumer Engagement Tour Location Summaries & Results Estimated Impressions Key Learnings & Recommendations Next Steps 2
  • 4. PromotionalOverview To build brand awareness, incite drive‐to‐retail and position the Weleda product line as the most trusted among natural skin care products, TH collaborated with Safari Sundays to create the Honestly Natural Truly Beautiful mobile tour. The tour kicked off in New York City on September 23rd and visited five (5) other markets during the 2-month campaign: Toronto, Chicago, Vancouver, San Francisco and Los Angeles. Each city stop targeted high traffic locations, key retail partners (e.g. Whole Foods) and other iconic city venues throughout the country. Consumers had the opportunity to interact with Weleda products via Brand Ambassador education (iPad Quiz), personal esthetician treatments and consultation (Massage Stations), product sampling as well as collateral/coupon distribution. The experiential tour and all elements traveled from market to market in a biodiesel glass truck, which provided valuable “over the road” impressions as well as the opportunity for all passersby to view consumer treatments taking place inside the truck during each event day. 4
  • 6.
  • 7. Providing a platform for exponential growth of Weleda Brand Awareness within its target market – Lifestyles of Health and Sustainability (LOHAS)
  • 8. Reach potential new customers through experiential and educational marketing
  • 9. “Loyalizing” the existing Weleda customer base (24-55), providing extra incentives and reason for drive‐to‐POS.
  • 10. Deliver and bring to life the promise and values to which Weleda is based
  • 11. Establish a platform for significant PR value, word‐of‐mouth generation and social‐media activation6
  • 13. The Campaign for Safe Cosmetics Prior to the start of the tour, Weleda became a proud signer of the Campaign for Safe Cosmetics. Weleda joined the Campaign in their efforts to ensure the products you buy are safe for you and your family. On average, consumers can use between 10 and 20 personal-care products every day. Each of those products can contain dozen of chemicals, some of which are possibly linked to cancer and other serious health impacts. The Campaign for Safe Cosmetics is calling on the cosmetics industry to stop using potentially harmful chemicals in everyday products. They are working with hundreds of responsible companies (like Weleda) that have agreed to create safer products. They also advocate for smarter laws to protect your health, like the Safe Cosmetics Act of 2010. But there's more work to be done to make sure cosmetics are safe for everyone. 8
  • 14. Soleil Moon Frye Weleda partnered with Soleil Moon Frye to advocate brand messaging and cultivate new consumers to educate them on Weleda’s all natural products. Soleil attended the kickoff event in New York and made an appearance at the tours final stop in Los Angeles, where she conducted interviews with a variety of media: C & G:  What does natural personally mean to you?“To me natural means that “what goes on you, goes in you.”  I am a busy mom, and I feel the most beautiful when I am natural and just being myself. Even when I have my messy mom moments, I still feel beautiful because I know that I am being authentic to myself. I know this is cliché, but natural beauty comes from within. It is about being comfortable with yourself on good days and bad days.” 9
  • 15. Green Mountain Energy – Carbon Offset Green Mountain is the nation’s leading competitive retail provider of cleaner energy and carbon offset solutions. Since its inception, Green Mountain customers have collectively helped avoid over 11.3 billion pounds of CO2 emissions and helped spur the development of over 40 renewable energy facilities across the nation. As a way to offset Weleda’s carbon footprint of the tour, carbon offset “credits” were purchased through Green Mountain Energy. While using a biodiesel truck as the tour vehicle greatly limited the amount of pollutants released into the air, the partnership benefitted Weleda from a PR and messaging standpoint and ensured that the tour was as environment friendly as possible. In addition to all vehicle driving miles, the credits also covered all air travel for both Weleda and TH employees (all markets). 10
  • 17. Weleda’s Biodiesel Glass Truck Front, Back and Side View – Biodiesel Glass Truck 12
  • 23. Interior Set-Up – All Natural Supplies 18
  • 24. Interior Set-Up – Facial Station 19
  • 25. Interior Set-Up – Hand Massage Station 20
  • 26. Interior Set-Up – Neck Massage Station 21
  • 27. V. Microsite & Online Promotional Support
  • 28. HonestlyNatural.Weleda.com The hub of the Honestly Natural Truly Beautiful campaign was the dedicated tour microsite. The site served as a key resource for consumers to interact with the brand online, follow the tour, watch and share videos from each market, enter sweepstakes promotions and engage in other social media applications. To compliment the on-site experience, consumers had the opportunity to record their own video testimonials, which were then uploaded to the microsite for Facebook and Twitter sharing. Dedicated Microsite Home Page: www.honestlynatural.weleda.com 23
  • 31. HonestlyNatural.Weleda.com Video Gallery – Facebook Share & Tweet Option 26
  • 33. HonestlyNatural.Weleda.com Campaign for Safe Cosmetics Page 28
  • 34. HonestlyNatural.Weleda.com Facebook Fan Page & Photo Gallery 29
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41. Video Upload Total: 58Total iPad Quizzes: 2,433 Total Video Uploads: 440 30
  • 42.
  • 46. Campaign for Safe Cosmetics:  367
  • 47.
  • 49. Supporters for Save Cosmetics Act:  1,658
  • 53. Weleda Brand Ambassadors A dedicated tour manager was accompanied by a team of brand ambassadors and production assistants in each tour market. 34
  • 54. Estheticians Estheticians were hired in each market to provide services using Weleda products at various treatment stations. 35
  • 56. The Concept Behind every successful promotion, there is a great concept. 37
  • 57. Step 1: Honestly Natural Beauty Quiz Brand Ambassadors engaged and educated consumers on Weleda products via a custom iPad Quiz. Each participant also had the opportunity to sign the Campaign for Safe Cosmetics pledge, receive a dollars-off coupon, and opt-in to receive information about other Weleda promotions and collateral. 38
  • 58. Step 2: Weleda Signature Spa Treatment Estheticians provided complimentary hand massages, neck massages and mini-facials to consumers throughout each event day. 39
  • 59. Step 3: Weleda Product Sampling Brand Ambassadors provided samples to all consumers who participated in either the iPad Quiz or one of the treatment stations available inside the truck. Flowers that represented the all natural ingredients found in each Weleda product were also distributed with the sample. 40
  • 60. Step 4: Video Testimonial What does natural mean to you?   What do you love about Weleda?   Why is natural beautiful? After taking the iPad Quiz, receiving a treatment inside the truck and getting a free sample, consumers were asked to provide a quick testimonial to describe their experience with Weleda products. After one of the above questions was answered, their video was immediately uploaded to Weleda’s dedicated microsite and a link was emailed directly to each consumer. The site hosted a video gallery, a Facebook sharing application, a video “like” component and other social media applications. 41
  • 61. Consumer Education & Distribution
  • 62. Weleda Informational Brochure A print collateral brochure was distributed to all consumers, containing tour details, product information and other Weleda partners (e.g. Whole Foods, CFSC). 43
  • 63. Drive to Retail - $2 Off Coupon A dollars-off coupon (redeemable at Whole Foods Market and ULTA Beauty) was distributed to all consumers who participated in any of the Weleda experiences. 44
  • 64. Product & Flower Distribution Flower: Rose Products: Wild Rose Moisture Cream Wild Rose Body Oil 45
  • 65. Product & Flower Distribution Flower: Gerbera Daisy Products: Calendula Diaper Cream Calendula Shampoo & Body Wash 46
  • 66. Product & Flower Distribution Flower: Sunflower Product: Skin Food 47
  • 67. VII. Tour Location Summaries & Results
  • 68. Tour Schedule & Locations New York Thursday, September 23 – Upper West Side Friday, September 24 – Union Square Saturday, September 25 – Lower East Side Toronto Friday, October 1 – St. Lawrence Market Saturday, October 2 – Bloor Street Chicago Friday, October 8 – Pioneer Plaza Saturday, October 9 – Old Orchard Mall Vancouver Friday, October 15 – Pacific Centre Saturday, October 16 – Pacific Centre San Francisco Friday, October 22 – Justin Herman Plaza Saturday, October 23 – Union Square Sunday, October 24 – Noe Valley Los Angeles Friday, November 5 – Hollywood & Highland Saturday, November 6 – Third Street Promenade Sunday, November 7 – Third Street Promenade 49
  • 70. New York City – Upper West Side 51
  • 71. New York City – Upper West Side 52
  • 72. New York City – Union Square 53
  • 73. New York City – Lower East Side 54
  • 75. Toronto – St. Lawrence Market 56
  • 76. Toronto – St. Lawrence Market 57
  • 77. 58 Toronto – St. Lawrence Market
  • 82. Chicago – Old Orchard Mall 63
  • 83. Chicago – Old Orchard Mall 64
  • 84. Chicago – Old Orchard Mall 65
  • 90. San Francisco – Justin Herman Plaza 71
  • 91. San Francisco – Justin Herman Plaza 72
  • 92. San Francisco – Union Square 73
  • 93. San Francisco – Union Square 74
  • 94. San Francisco – Noe Valley 75
  • 96. Los Angeles – Hollywood & Highland 77
  • 97. Los Angeles – Hollywood & Highland 78
  • 98. Los Angeles – Third Street Promenade 79
  • 99. Los Angeles – Third Street Promenade 80
  • 100. Los Angeles – Third Street Promenade 81
  • 101. Results Summary – Sample Distribution 82
  • 102. Results Summary – Sample Distribution Total Samples Distributed: 25,000+ 83
  • 106. Online Media Exposure OK! Magazine 87
  • 107. Online Media Exposure Second City Style - Chicago 88
  • 108. Online Media Exposure Daily Candy – Los Angeles I’m The It Girl Beauty.com 89
  • 109. Online Media Exposure San Francisco Examiner 90
  • 110. Online Media Exposure www.organic-market.info 91
  • 111. Online Media Exposure Blogs & Other 92
  • 112. IX. Key Learnings & Recommendations
  • 113.
  • 114.
  • 115. Include a more formal training session for all Brand Ambassadors prior to event kick-off (live or via conference call) and in each market prior to the first event day
  • 116. Consider utilizing the vehicle during “down time” within each market – for example, executing brand ambassador sampling at key retail locations, high traffic areas, etc.
  • 117. Potential for a “scan to win” component inside the retail store (will help drive traffic from the parking lot into the store = conversion on coupon redemption = sales)
  • 118. Reach out to each individual store managers (e.g. Whole Foods) prior to each event to discuss in-store pre-promotion or cross-promotional opportunities94
  • 119.
  • 120. Do not rely upon Facebook if video votes count towards prizing – collect votes on microsite backend and determine how to push Facebook updates (from microsite to FB)
  • 121. Spend more time on the upfront metrics for the microsite to better provide requested data
  • 122. Consider not requiring full Facebook access to each users account in order to interact with the brand online (e.g. allow users to take the quiz without granting Weleda full access to their profile)
  • 123. Better communicate sweepstakes promotion via Brand Ambassadors to get voting numbers up
  • 124. Voting counts were low due to Facebook log in requirement95
  • 126.
  • 127. Discuss key learnings and recommendations
  • 128. Determine goals, objectives and direction for 2011
  • 129. TH & SS to provide 2011 proposal and budget as directed by Weleda599 Broadway, 10th Floor | New York, New York 10012 | p 646.649.4515 | f 212.695.6301 | www.thproductions.com 97