1. Introduction to Smart Change Real Results Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB President www.MetaOps.com [email_address]
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5. Crabtree writes in multiple publications - column author 5 Years Running in APICS APICS Magazine Lean Culture department Many other publications including Leveraging Lean Six Sigma in MiBiz (www.MiBiz.com)