Rosaria Cirillo Louwman, CCXP

Amsterdam Area, Netherlands, NL Netherlands

Your customer & happiness driven growth engine | Tedx Speaker | CCXP & ART | CX Trainer & Management Advisor @ Wow Now

Technology / Software / Internet

I'm an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional. Customer Experience is my passion, Multiplying Happiness is my drive: I want to transform the way companies deliver customers & employees Experience and Happiness through needs identification and understanding, empathy, creativity and empowerment. My key areas of expertise: Customer Experience Journey using Net Promoter Score as compass VOC-Voice of Customer Understanding and Analysis: transforming Data to Insight to Actions to Results E-commerce Customer Service My current areas of development: Understanding how mindfulness, creativity and Non Violent Communication (from M...