Slides for Ross Dawson's keynote at National Association of Federal Credit Unions Board of Directors Conference in Maui. Slides were designed to support the keynote, not to be viewed alone. For more see www.rossdawson.com

1.  Futurist
 Strategy advisor
 Author
@rossdawson
Profiting From
Technology
Trends

2. Information
Interfaces
Social
Payments
Channels
Decisions
Organizations
Leadership

3. Information

4. Information accelerates
Flickr credit: kainet

5. Gigabit for all

6. Everything mobile
0% 10% 20% 30% 40% 50% 60% 70% 80%
India
Russia
Brazil
China
Germany
France
UK
USA
Australia
Japan
Source: Kleiner Perkins Caulfield Byers, as of Q2 2013
Global smartphone penetration
Smartphone penetration
Smartphone growth

7. Supercomputers in our hands

8. Soaring data
Source: IDC

9. Tracking your health

10. Data from everywhere

11. DNA storage

12. Interfaces

13. At your command

14. Seeing more

15. Immersed in virtual reality

16. Thought interfaces

17. Beyond videoconferencing

18. Interpreting emotions

19. Wearable computers

20. Social

21. Data from social media

22. Customer service on social media

23. Building communities

24. Learning and connection

25. Lending to your friends

26. Peer to peer insurance

27. Payments

28. Taking payments anywhere

29. The rise of mobile payments

30. Biometric authorization

31. The rise of digital currencies

32. Channels

33. Knowledge and information

34. Scalable relationships

35. Chat with humans

36. Automated chat

37. Customer service over video

38. Decisions

39. Automated advice

40. Online advisors

41. Advisor marketplaces

42. Personal connection

43. Organizations

44. Value is in networks

45. Ad-hoc
networks
The two layers of organizations…
Standardised
processes

46. Building unique organizations

47. Leadership
Flickr credit: Calsidyrose

48. The only way
you can control your destiny
is to be more flexible
than your environment
- The Law of Requisite Variety

49. Taking action
• Manage your portfolio of customer
communication channels
• Focus on creating value for customers from
data
• Engage on social media for value more than
marketing
• Help customers be more knowledgeable and
make better decisions
• Experiment and learn
• Establish governance for transformation

50. Manage your channel as a portfolio

51. Create value for customers from data

52. Support and enable communities

53. Help customers make better decisions

54. Experiment and learn

55. Governance for transformation
Benefits Risks/ Concerns Risks of NOT
taking action
Productivity and
efficiency
Productivity loss Reduced
competitiveness
Staff satisfaction
and engagement
Loss of control Harder to attract
talented staff
Access to
information and
processes
Information
reliability
Fragmentation of
information
Flexibility in work Systems security Unauthorized use of
technology

56. Interfaces
Information
Channels
Decisions
Organizations
Leadership
Social
Payments