Libby Sartain, former CHRO of Southwest Airlines and RoundPegg Board Member, offers 3 leadership tips when dealing with skeptics during an organization culture change.

1. 3
Leadership Tips from
Libby Sartain
(RoundPegg Board Member and former CHRO Southwest Airlines)

2. • Over 30 years experience in Human
Resources
• 2001-2008 Chief People Officer, Yahoo!
• 1988-2001 VP People, Southwest
Airlines
• 2011-Present RoundPegg Board Member
• Author- HR From the Heart*
• Author- Brand From the Inside: Eight
Essentials to Emotionally Connect Your
Employees to Your Business
*Slideshow ideas taken from the book
Libby Sartain

3. When organizational leaders commit to
culture change, employees are going
to be skeptical.

4. When organizational leaders commit to
culture change, employees are going
to be skeptical.
It’s the same story and they’ve heard it
before.

5. The following provides some tips to
organizational leaders to ensure that
your skeptics are working towards the
company’s goals

6. 1. Live the Values
You Promote
Cropped: Jonatas Cunha- https://creativecommons.org/licenses/by-sa/2.0/

7. “Be the change you want to make.”
-Mahatma Ghandi

8. “Be the change you want to make.”
-Mahatma Ghandi
Demonstrate your principles in the smallest of choices

9. “Be the change you want to make.”
-Mahatma Ghandi
Demonstrate your principles in the smallest of choices
Leaders are being watched… Closely. Everyone makes
mistakes but it’s vital that leader’s actions are consistent with
the published principles, beliefs and code of ethics.

10. “Be the change you want to make.”
-Mahatma Ghandi
Demonstrate your principles in the smallest of choices
Leaders are being watched… Closely. Everyone makes
mistakes but it’s vital that leader’s actions are consistent with
the published principles, beliefs and code of ethics.
ALWAYS

11. 2. Be Consistent
Over Time
Alan Cleaver- https://creativecommons.org/licenses/by/2.0/

12. Trust rarely happens in an instant or an incident

13. Trust rarely happens in an instant or an incident
Big results and change will happen, but they happen almost
imperceptibly and over time

14. Trust rarely happens in an instant or an incident
Big results and change will happen, but they happen almost
imperceptibly and over time
Be consistent and have patience

15. 3. Own Mistakes
Eric Schmuttenmaer- https://creativecommons.org/licenses/by-sa/2.0/

16. Mistakes Happen

17. Mistakes Happen
When they do, it’s important to instantly return to your published
values and openly apologize from that platform

18. Mistakes Happen
When they do, it’s important to instantly return to your published
values and openly apologize from that platform
No one likes excuses

19. When apologizing, don’t use
phrases like:

20. When apologizing, don’t use
phrases like:
“It would not have happened if…..”
Or
“Circumstances beyond our control…..”
Or
“We had no idea what the other department was doing.”
Or
“I do not recall.”

21. Own the mistake simply and
comprehensively

22. Own the mistake simply and
comprehensively
You expect your employees to be accountable, you
must lead by example

23. Own the mistake simply and
comprehensively
You expect your employees to be accountable, you
must lead by example
After you own the mistake, clearly spell out
exactly how you intend to return to the correct
course

24. RoundPegg offers a Culture and
Engagement Platform for
Companies of All Sizes
Visit us at http://roundpegg.com to
learn more