• Liaison aligning technology solutions with business missions, strategies and goals • Preliminary investigator identifying nature and scope of business challenge • Translator of high level business requirements into functional specifications and change management • Process improvement facilitator drafting requirements, process flows, system interfaces and use cases • Test cases structure/pattern reviewer ensuring requirements compliance per change management plan • Stakeholder manager communicating at various levels ensuring open dialogue and inclusion

1. ROY J. HOPPE
1252 N. Chicago Ave. Arlington Heights, Illinois 60004
Cell: 630-337-9493
Email: royhoppe1@yahoo.com
LinkedIn Profile: http://www.linkedin.com/in/royhoppe1
Twitter Profile: https://twitter.com/royhoppe1
IT BUSINESS ANALYST
PROFILE:
• Liaison aligning technology solutions with business missions, strategies and goals
• Preliminary investigator identifying nature and scope of business challenge
• Translator of high level business requirements into functional specifications and change management
• Process improvement facilitator drafting requirements, process flows, system interfaces and use cases
• Test cases structure/pattern reviewer ensuring requirements compliance per change management plan
• Stakeholder manager communicating at various levels ensuring open dialogue and inclusion
PROFESSIONAL EXPERIENCE:
RJH ANALYTICAL SERVICES
IT BUSINESS ANALYST JULY 2005-PRESENT
• Delivers best practices and guidance producing cost-effective technical solutions
• Tailors open ended questions guiding root cause discovery
• Manages requirements, stakeholders and business process refinements bridging the gap between
business challenge and technical solution
MAJOR CLIENT AND PROJECTS
BANKING ADMINISTRATION INSTITUTE (BAI)
• Refined Online Delivery team efficiency and reduced project costs 50% with requirements
management focusing on scope, assumption, requirements validation and next steps
• Boosted Online Delivery team performance 25% implementing process improvement
suggestions using Microsoft Visio and Word documentation
• Honed business processes 25% via recognition and action on test case result inconsistencies
• Counseled multi-level stakeholders balancing individual needs with business mission/goals
S&C ELECTRIC COMPANY
DESKTOP SERVICES TECHNICIAN
• Bolstered services call closures 16% and overall company production rate gathering
information and assessing issues by symptom evaluation and root cause analysis
• Managed Dell service calls at all levels focusing on simplifying difficult concepts
providing guidance, leadership, technical consultation and training to non-technical users
• Collaborated with Dell support for part acquisition and escalated issues
• Maintained closure log providing comprehensive problem and solution documentation
developing technical support manuals, knowledge base articles and customer self-help
tutorials to increase service call resolution percentage 25%

2. ROY J. HOPPE PAGE 2
S&C ELECTRIC COMPANY
PROJECT LEAD
• Collaborated 300 Dell laptop WIFI driver update with corporate wireless infrastructure
• Drafted project team procedures and customer contact protocols
• Completed project 4 weeks ahead of schedule with 20% project cost reduction
• Collaborated with wireless infrastructure team assuring seamless transition
PROJECT COORDINATOR
• Increased the IT department efficiency 66% annually through Microsoft Project
• Tracked Project Lead’s weekly progress and proficiency performance
• Facilitated milestone creation and prioritization
• Communicated information to stakeholders in accordance with project plan objectives
LEHIGH PRESS DIGITAL
HELP DESK/DISASTER RECOVERY DECEMBER 1994-JULY 2005
• Reduced production downtime 50% through analysis, preventative maintenance, conflict
resolution and end user training of Macintosh and Windows workstations and networks
• Expanded Production Department’s efficiency 200%, while reducing operating expenses 50%,
through Heidelberg’s “Jetbase” disaster recovery and data management system implementation
• Saved 40% on training costs by coordinating comprehensible group and individual training
• Built archive database lowering department annual budget 20% and improving retrieval time 90%
MANUAL/DIGITAL COLOR PROOFER JUNE 1990-DECEMBER 1994
SECOND SHIFT COORDINATOR JUNE 1989-JUNE 1990
COPYPREPPER FEBRUARY 1989-JUNE 1989
UNITED STATES NAVY ACTIVE AND RESERVE DUTY
PETTY OFFICER 3RD
CLASS – ENGINEMAN SEPTEMBER 1982−−−−SEPTEMBER 1988
• Increased staff production 50% through leadership and team building exemplification
• Continually analyzed ship’s integrity and mechanical readiness by cleaning, adjusting, testing and
performing other preventive maintenance on a ship's diesel generators, anchor windlass and other
auxiliary machinery including steering engines, elevators, winches, pumps and associated valves
• Lead team in overhauling ship’s monorail system complying with OSHA safety standards
• Completed project 6 weeks ahead of proposed timeline
• Reduced project costs 60% by completing without shipyard assistance
• Reconditioned old parts helped to contain project costs
• Maintained refrigeration plants, air conditioning systems and galley equipment
• Repaired/replaced valves, pumps, compressors and hydraulic/pneumatic control devices
• Executed daily inspection of small boats ensuring 100% operational readiness
• Updated machinery operational documentation and reports
• Articulated distinct assumptions and methodologies to superiors underlining action pros and cons

3. ROY J. HOPPE PAGE 3
VOLUNTEER EXPERIENCE:
ADVOCATE LUTHERAN GENERAL-CENTER FOR RESEARCH, EDUCATION AND DEVELOPMENT
TECHNICAL VOLUNTEER OCTOBER 2012-PRESENT
• Manages variety of Advocate Learning Exchange database (AleX) course and class specifications
• Responsible for drafting AleX 2013 educational schedule
• Regularly assigns competencies and skills to AleX courses and classes
• Prioritizes multiple tasks maintaining respectful sensitivity of confidential information
CAPTAIN JAMES A LOVELL FEDERAL HEALTH CARE CENTER
MYHEALTHEVET INTERNET ACCOUNT COORDINATOR MAY 2012-OCTOBER 2012
• Enforced quality of care and best practice enhancing patient health care team partnership
• Ensured constant HIPAA compliance during initial account setup and training sessions
• Increased enrollment 15% through persuasive technical guidance and customizable presentations
• Led hospital educational project highlighting key MyHealtheVet website benefits
EDUCATION EXPERIENCE:
MASTER OF SCIENCE INFORMATION SYSTEMS
DePaul University Chicago, IL GPA 3.7/4.0 Graduation March 2012
SIX SIGMA GREEN BELT TRAINING
Chicago Deming Association, Six Sigma Master Program Naperville, IL March 2011
BACHELOR OF SCIENCE INFORMATION SYSTEMS
DePaul University Chicago, IL GPA 3.83/4.0 Graduation High Honors June 2009