Organizational risks can pose a volatile threat to a firm’s operations, whether related to issues such as employee safety or cyber-security. What can we learn from how organizations that operate in high consequence environments (manufacturing, health care, aerospace, etc.) are managing both preventable and unexpected risks with training strategy? This session will report on recent research that explores different sources of risk, the types of training that organizations are using to safeguard their employees and assets, and how industries are utilizing best practices for setting training strategy to take charge of their risk portfolios.

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2. Tracy
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3. Tracy
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4. Tom
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5. Tom
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6. Tom
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7. Tom
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8. Tom
Takeaway from demographics:
This survey tends to represent larger companies, most likely in manufacturing/health
care/gov’t/finance industries, and the opinion of managers in ops/HR in those
organizations
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9. Tracy
Q2: Please rate the following statements using the scale provided as they apply to your
organization's core business (largest percentage of revenue).
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10. Tracy
Q2 Please rate the following statements using the scale provided as they apply to your
organization's core business (largest percentage of revenue).
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11. Tracy
Q2 Please rate the following statements using the scale provided as they apply to your
organization's core business (largest percentage of revenue).
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12. Tracy
https://hbr.org/2012/06/managing‐risks‐a‐new‐framework
Risk to human resources
Atypical incident risk of physical injury/illness/mortality
Safety behavior failures by employee
Process/system failures causing adverse critical incidents
External catastrophic event
Typical risk of physical injury/illness/mortality
Safety critical interactions
Maintenance failures
Resource constraints
Emotional/psychological health
Risk to physical resources
Risk to physical/financial organizational assets
Risk to intellectual property
Risk to customers/clients
Client failing to use products/services correctly
Failure of client education on safety protocols
Cyber‐security
Increasing area of risk for all organizations
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13. Tom
Q3: “For your organization's core business, please select the primary sources of risk…”
(respondents instructed to check all that apply)
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14. Tom
Q3: “For your organization's core business, please select the primary sources of risk…”
(respondents instructed to check all that apply)
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15. Tom
Q3: “For your organization's core business, please select the primary sources of risk…”
(respondents instructed to check all that apply)
Winners:
Physical work env: Durable goods/consumables (50%), Manufacturing/construction (45%),
Gov’t (40%)
Rel w/customers: Durable goods/consumables (50%), Education (40%)
Reliability of support systems: Business svc/consulting (57%), Aerospace (50%),
Banking/finance (46%)
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16. Tom
Q3: “For your organization's core business, please select the primary sources of risk…”
(respondents instructed to check all that apply)
Winners:
Resource constraints: Health care (67%), Entertainment/hospitality (50%), Banking/finance
(46%)
Core biz: Banking/finance (38%), other various industries (42%)
Maintenance: Utilities (57%), Manufacturing/construction (36%)
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17. Tracy
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18. Tracy
Q6: “When it comes to strategy concerning organizational risk, does your organization…”
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19. Tom
Q5: “Regardless of current use, which of the following training topics are applicable to your
organization and its employees for mitigating risk? (Please check all that apply)”
Winners (most applicable):
Physical safety (84%), Policy/regulatory req. (84%), Health/wellness (77%), Chem/hazmat
(74%), Adverse event/resilience (74%)
Losers (least applicable):
ISO9000/14000 (42%), IT/cybersecurity (41%), Sales training (40%), Client/customer/pt
safety (38%)
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20. Tom
Q4: “Which of the following types of training does your organization utilize as part of a
formal or informal risk management strategy? (Please check all that apply.)”
Most frequently “not offered”: ISO9000/14000 (35%), Client/customer/pt safety (29%),
IT/cyber (26%), Sales training (26%), Privacy/HIPAA (24%)
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21. Tom
Q4: “Which of the following types of training does your organization utilize as part of a
formal or informal risk management strategy? (Please check all that apply.)”
Cross‐industry cut on “traditional” HiCon training
Durable goods, Health care, & Utilities highest on phys safety; Health care & Durable
goods/Utilities/Manufacturing highest on chem/hazmat
Notable: Business services (N = 7) lowest for safety training
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22. Tom
Q4: “Which of the following types of training does your organization utilize as part of a
formal or informal risk management strategy? (Please check all that apply.)”
Cross‐industry cut on “modern” HiCon training
Utilities, Entertainment/hospitality & Health care highest for IT; Health care and Aerospace
most regulated industries
Notable: Business services (N = 7) do not endorse IT or regulatory training
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23. Tracy
Q7
Total of 83 best practices from survey comments
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24. Tracy
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