Environment Monitoring
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Brief description and best practices
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Más de Ronaldo Radünz
Environment Monitoring
- 1. Environment MonitoringConcepts & Good Practices R.Radünz rradunz@gmail.com 1
- 3. What
- 4. Why
- 5. Who
- 6. How
- 7. When – ALWAYS!
- 9. 4 Concepts 4
- 10. 5 What is monitoring? * Automated Response Systems 5
- 11. 6 But Wait! Why are we doing this??? 6
- 12. 7 What… Watch! Plug & Pray 7
- 13. 8 What… Alert! 8
- 14. 9 What… Alert! 9
- 15. 10 What… Alert! * Remember ESCALATION RULES! 10
- 16. 11 What… Alert! * Remember ESCALATION RULES! 11
- 17. 12 What… Alert! 12
- 18. 13 What… Document! 13
- 19. 14 What… Act! 14
- 21. Generate more than one alert for the same event
- 22. Send an alert to the wrong person
- 23. Forget people needs rest
- 24. Forget no one is reading email at 3 AM15
- 26. Warn the teams about planned maintenance
- 27. Define clear responsibility (who does what)
- 28. Define and document escalation procedures
- 30. 17 Questions? 17
Notas del editor
- Watch – continually monitor configuration item behaviourAlert – communicate status changes using different medias to different groupsDocument – save history of failures, performance values, repair actions, alerts sentAct – self-healing systems
- Three levels of monitoring – can be used to assess maturity level of the IT service organization
- A hardware failure should not trigger alerts for its dependent configuration itemsITIL precludes the creation of a service catalog where each service is linked to its underlining resources thus permitting to know the incident impact instantly
- One size does not fit all – send different messages to different teams at different times.
- Severity means the time to repair/act upon is different. Type of information collected determines the target team.Weekend alerts need a special treatment, maybe send via SMS, special escalation procedures (managers not on site)