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El consumidor 2.0 Raúl Suárez Bazalar
1.
Mag. Adm. Raúl
Suárez Bazalar
2.
CONSUMIDORPUBLICISTA PRODUCTOR
3.
ANTES INVESTIGA DURANTE REGISTRA SU EXPERIENCIA DESPUES COMPARTE EXPERIENCIA Y EMOCIONES
4.
5.
DAR UNA BUENA
ATENCION EN CASO DE QUEJAS CONTESTAR CON CELERIDAD FOMENTAR COMENTARIOS POSITIVOS DAR SOLUCIONES RAPIDAS
6.
7.
CREAR CONTENIDOS COMPARTIRLOS MANEJAR COMUNIDADES
8.
9.
10.
CONTEXTO (SER PARTE
DE LA VIDA DEL USUARIO) ESTAR EN LAS CONVERSACIONES
11.
12.
ATENCIÓN PERSONALIZADA AL
CLIENTE
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