Communication A. Process of Communication B. Methods of Communication C. Influence of Communication D. Communication with Health Care Team E. Therapeutic vs. Non-therapeutic Communication F. Nurse-Client Communication

1. COMMUNICATION
Prepared by: Faelden,R.R.C.

2. Communication
 Is “a process by which two or more people
exchange ideas, facts, feelings or
impressions in ways that each gains a
‘common understanding’ of meaning, intent
and use of a message.”
-Paul Leagens

3. Process of Communication

4. Process of Communication
sender receiver
message
response
(feedback)

5. Sender
 The sender (communicator) is the originator
of the message.
 Sender formulates, encodes and transmits
the information which he/she wants to
communicate.
 The impact of the message will depend on
sender's communication skill, social status
(authority), knowledge, attitude and prestige
in the community.

6. Message
 A message is the information/desired
behavior in physical form which the
communicator transmits to his audience to
receive, understand, accept and act upon.
 The message may be in the form of words,
pictures or signs.

7. Receiver
 Who receives messages from the sender,
decoding, interprets the meaning and giving
feedback.

8. Response/Feedback
 The response is the message that the
receiver returns to the sender.
 It can be either verbal, non-verbal, or both.

9. Methods of Communication

10. Verbal Communication
 Pace and Intonation
 Simplicity
 Clarity and Brevity
 Timing and Relevance
 Adaptability
 Credibility
 Humor

11. Nonverbal Communication
 Personal Appearance
 Posture and Gait
 Facial Expression
 Gestures

12. Influence of Communication

13. Influence of Communication
 Development
 Gender
 Values and Perception

14. Influence of Communication
 Personal Space  Roles and Relationships
 Territoriality

15. Influence of Communication
 Environment  Interpersonal Attitude
 Congruence

16. Communication
with Health Care Team

17. Communication with Health Care Team
 4 C’s of Professional Nurse Communication:
 collaboration - seeking and giving info, filtering
important info, concise language, preparedness
and organization
 credibility - precise, accurate, assertive, direct,
adjusting communication appropriately
 compassion - consideration, caring, respect,
positivity, advocacy
 coordination - delegation, organization,
teamwork, leadership, mentoring

18. Therapeutic vs. Non-therapeutic
Communication

19. Therapeutic Communication
 Is a process in which the nurse consciously
influences a client or helps the client to a
better understanding through verbal or
nonverbal communication.

20. Therapeutic Communication Techniques
 Using silence
 Providing general leads
 Being specific and tentative
 Using open-ended questions
 Using touch
 Restating or paraphrasing
 Seeking clarification
 Perception checking

21. Therapeutic Communication Techniques
 Offering self
 Giving information
 Acknowledging
 Clarifying time or sequence
 Presenting reality
 Focusing
 Reflecting
 Summarizing and planning

22. Non-therapeutic Communication
Techniques
 Overloading
 Value Judgments
 Incongruence
 Underloading
 False reassurance
 Invalidation
 Focusing on self
 Changing the subject
 Giving advice
 Internal validation

23. Nurse-Client Communication

24. Nurse-Client Communication
 3 C’s :
 Confirm feelings and thoughts
 Clarify information
 Collaborate to evaluate healing