The document discusses the importance of teamwork. It provides tips for effective teamwork such as respecting others, being cooperative, seeking continuous learning, and maintaining confidentiality. Good teamwork involves functioning as a team to accomplish common goals, offering ideas while tolerating others' viewpoints, and being willing to share credit for successes. Maintaining confidentiality and respecting differences among teammates are also emphasized as important for teamwork.

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TEAMWORK
Practicum in Irving ISD

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Teamwork
Working as a team takes place in the classroom
Teamwork doesn’t necessarily mean helping a classmate
Teamwork in the classroom might be working quietly as not
to disturb classmates.
Vital that employees work as a teamVital that employees work as a team
Important not only to personal success andImportant not only to personal success and
advancement, but also to co-workers and to companyadvancement, but also to co-workers and to company

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Teamwork
 Teamwork involves:
 Respecting the rights of others
 Being a team worker
 Being cooperative
 Being assertive
 Displaying a customer service attitude
 Seeking opportunities for continuous learning
 Demonstrating mannerly behavior
 Respecting confidentiality

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Teamwork
 Poor teamwork can be disastrous
 Good teamwork isn’t very complicated or
difficult
 Behavioralize “teamwork”
 Clarify expectations completely
 Enforce accountability
 Follow through with expectations
 Hold team-players responsible
 Make task(s) a “condition of work”

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Teamwork
Respect the Rights of Others
 Each person possesses their own set of beliefs
and values
 result of an individual’s upbringing
 tainted or colored by individual’s experiences
 No two people have an identical set of beliefs and
values
 creates conflict among classmates or co-workers
 cultural diversity
 Be aware of differences

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Teamwork
Respect the Rights of Others
 Consider differences when making decisions
 Establishes better relationships with others
 Results in good working relationships

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Teamwork
Be a Team Worker
 Function in teams and work together toward a
common goal
 Synergy that results from working together
leads to a better solution than any of the
members could have developed alone
 Must possess a team spirit and a willingness to
work with others
 Tolerate ideas and viewpoints of others and
assert enough to offer own opinions

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Teamwork
Be a Team Worker
 Do not criticize teammates
 Willing to share spotlight or glory of success
with fellow team members

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Teamwork
Be Cooperative
 Willing to cooperate and get along with others
 Calls for compromising of values or ideas
 Willing to learn from others and to bend beliefs
 Willing to work together
 Attitude encourages others to be cooperative
 creates a win/win situation
 positive environment for all people involved
 employees are happier and more productive
 outcomes reached are greater than with the
absence of a cooperative spirit

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Teamwork
Be Assertive
 Speak mind or make opinions known without
being brash or pushy
 Speak boldly and with self-confidence
 Encourages others to voice opinions
 causes a commitment to implementation
 stimulate development of opinion from others
 Lead to increased awareness and respect for an
individual
 “the squeaky wheel gets the oil”

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Teamwork
Customer Service Attitude
 Most important aspect of attitude
 Customer service
 customer is always right
 know who customers are and how to treat them
 Customers
 classmates, instructors, co-workers, supervisors,
subordinates, and the traditional external customers
 anyone served or who benefits from work provided
 treat carefully and respectfully
 Too many people provide same service for
customer to remain dissatisfied very long!

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Teamwork
Opportunities for Learning
 Lookout for learning new and improved ways
 Lifelong learning is key to retaining success
over a long period of time
 Changes in technology require constant re-
learning how to perform a task
 “Get on board the train or get out of its path”

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Teamwork
Demonstrate Mannerly Behavior
 Manners may seem old fashioned, but more
important today
 Say “Yes, Sir” and “No, Sir” to elders
 Treat others the way you would like to be
treated ("The Golden Rule“)
 Respect views and beliefs of others

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Teamwork
Respect Confidentiality
 Proprietary information must be kept in the
strictest of confidence
 Leaking confidential information leads to severe
problems: breach of confidentiality
 personal information, such as the salary of one
employee, morale could deteriorate and conflict
among co-workers or classmates could arise
 financial information leaked to the wrong person
(such as the price of an item if price varies by
customer) could lead to the dissatisfaction or
loss of a customer

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Teamwork
Respect Confidentiality
 loss of a customer may lead to the downfall or
bankruptcy of the company
 Keep confidential information private

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“Do you believe in magic?
With one smile, you can
light up a room. You can
also achieve miracles by
being polite, thoughtful, and
sensitive to the needs of
others.”
Select Agendas, 2004

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Respect the rights of others …
 Each person has their own beliefs and values
 No two people have the same upbringing or
experiences
 Be careful with decisions that affect others
 Erase any prejudices that you may have

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Be a Team Worker
 Help to accomplish a common goal
 Help solve problems
 Offer ideas and accept ideas of others
 Learn to interact with others
 Accept different levels of knowledge in different
areas

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Be Cooperative
 Get along with others
 Learn to compromise
 Be willing to learn
 Be able to bend your beliefs for the sake of the
team
 Have a cooperative attitude
 Encourage other to cooperate

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Be Assertive
 Speak you mind
 Make opinions known at the appropriate time
 Promote candor
 Have increase awareness of others
 Respect everyone

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Display the Customer Service
Attitude
 The customer is always right
 Know who your customers are
 Know how to treat your customers
 Basically if you treat everyone with respect you
will be safe

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Seek Opportunities for
Continuous Learning
 You must constantly be on the look out for
learning opportunities
 Know the Life Long Learning is a key in today’s
marketplace
 Re-learn tasks if needed

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Demonstrate a Mannerly
Behavior
 Manners are important
 Treat someone the way that you wish to be
treated
 Respect others views and beliefs

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Respect Confidentiality
 Proprietary information must be kept
confidential
 Keep conflict to a minimum

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Act with initiative about
getting the job done; do
not wait to be told what
to do.
To be an effective team member, you must:

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Avoid being rigid about
procedures; be flexible
and receptive to doing
things differently.
To be an effective team member, you must:

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Think before you speak.
To be an effective team member, you must:

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Try never to take
advantage of
co-workers.
To be an effective team member, you must:

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Never let your
emotions take control
over you.
To be an effective team member, you must:

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Do not make hasty
judgments about
others.
To be an effective team member, you must:

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Share the sense of
accomplishment from
a job well done.
To be an effective team member, you must:

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Do not expect others
to do things “your
way.”
To be an effective team member, you must:

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Be a team member!

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Gerald has worked at Big Ten
Manufacturing Company for two days. On
the second day, some of the other workers
go out to lunch together. They do not ask
Gerald to join them. Gerald should:
A. Ask his boss what he is doing wrong.
B. Be mad and hurt that he was not invited.
C. Realize that after he has been there longer he
will probably be included in the company.
TEAMWORK: Questions & Analysis
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It is Jennifer’s first day on the job at Jensen
Hat Factory. She is very anxious to make
friends. She should:
A. spend the first day “chatting” with her co-
workers.
B. find out all she can about each co-worker.
C. relax and let friendships develop.
TEAMWORK: Questions & Analysis
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Juan is very good at writing accounting
programs to be used with the company’s
new computer. Tom, on the other hand, is
having trouble. Tom must have a program
written by the end of the week. Juan
should:
A. Not try to help him.
B. Do the program himself and let everyone
know he did.
C. Work with Tom to see where he is having
trouble.
TEAMWORK: Questions & Analysis
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Marsha works at Skateland. Lately, her
friend Joan, who also works there, has been
arriving late and leaving early. Marsha
must “cover” for Joan when this happens.
Marsha should:
A. Inform the manager of the problem.
B. Talk to Joan, explain her feelings, and tell her
that if it continues, she will report it to the
manager.
C. Keep “covering” for Joan.
TEAMWORK: Questions & Analysis
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TEAMWORK: Case Study
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Jeff was one of several employees in a small department where productivity
depended upon the close cooperation of everyone involved. He had a high
potential and lived up to it, producing more than anyone else in the department.
However, Jeff liked to work alone. He seldom volunteered to help his fellow
workers. Many of the people who worked with him felt that he had a superior
attitude, and they resented it. As a result, the department was split between Jeff
and the others.
Jeff’s supervisor gave a lot of thought to the problem and looked at it this way.
Although Jeff was producing at the highest level in the department, the total
productivity of the department had not gone up since he joined the group. Instead,
it had gone down slightly. Could it be that Jeff had done more damage (through
poor human relations) than good (by his high personal productivity)? The
supervisor came to the conclusion that Jeff was an outstanding employee when
viewed alone, but that he was a very poor employee when viewed as a member of
a group.

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TEAMWORK
Practicum in Irving ISD