Product development partnering success story

1. Case Study
Product Development Partnering with a Global Supply Chain
Management Solution Provider
www. sabretch.com
TradeCard Inc. is a leading provider of on-demand supply chain management solutions. The TradeCard Platform synchronizes financial transactions
with physical events in the global supply chain to help customers automate transactions from purchase order to payment and charge-backs.
Buyers, suppliers and their trading partners manage transactions through a web-based platform with online financial services integrated into the
workflow. This turnkey transaction management enables customers to improve margins and enhance growth, with extra-organizational supply chain
visibility. TradeCard's on-the-ground trade experts throughout the world assure superior supply chain agility.

2. The Challenge
With frequent changes in the marketplace it was important for TradeCard to ensure that the system evolved
rapidly to meet the demands. Recognizing this, TradeCard decided to increase the number of releases they
rolled-out each year. Up until this point, all of TradeCard’s developments, implementation and product support
were handled by internal teams. Therefore product partnering was untested waters for the ISV. A rapidly growing customer
base, evolving marketplace
One option to meet the rising demand was to extend the internal development team at a higher cost, but
needs, the challenge of
TradeCard opted to engage Sabre to provide them with support services such as Software Quality Assurance,
increasing product roll-outs
Testing, Technical Documentation and Product Enhancements.
Another critical aspect that required attention as TradeCard’s operations expanded was the need for a tool for
suppliers to capture data directly from factory floors and integrate with the web based system. While the on-
demand web based platform of TradeCard was a superior system in many cases, the need to minimize the data
entry burden and eliminate errors was high on the agenda.
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3. The Engagement
Product Support Services Product Enhancements
Sabre’s initial engagement with TradeCard Inc. was to provide critical As confidence levels grew, Sabre got involved in Product
support services needed at that stage to achieve TradeCard’s business Developments. The TradeCard Supplier Enablement tool was built
goals. A dedicated team of specialists were assigned to provide the with Sabre’s product specialists working in close collaboration with
following services – the Client.
Quality Assurance The tool enables automatic data uploading to the system reducing
additional time and cost wasted for separate data entry and
Product Testing
empowering suppliers to identify and correct discrepancies before
Technical and Business Documentation goods or information is sent to buyers.
Aspects of involvement included providing documentation on Business
Process Procedures, End-User training guides and online help manuals
while software testing was carried out by developing unit test cases and
A Product Extension developed to support the core
end-to-end test cases considering all applicable business scenarios.
Web based TradeCard platform.
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4. Results
TradeCard was able to realize true benefits of Technology partnering, The Joint Venture
with Sabre making investments in specific skill development, sharing
knowledge, doing research to add value to the innovation process.
 Reinforces TradeCard’s global services and provides support for
the region
Significant efficiencies were brought to TradeCard’s product
management cycle and product enhancements were carried out to  Supports product developments and helps respond to customer
improve supply chain visibility. specific requirements
 Pursues Business Development opportunities in the region
The relationship grew and a Joint Venture was formed to handle specific
business functionalities of TradeCard.
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www.sabretch.com