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Finance / Banking / Insurance

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“I'm a greater believer in luck, and I find the harder I work the more I have of it” ― Thomas Jefferson 8+ years in customer service positions within the insurance industry with a focus on customer service operations. Ability to meet all service level metrics and support best in class service delivery. Created and managed Sales Support call centers. Specialties:Call Center Operations, Managing Renewals, billing and call center processes to enhance service to our customers. Promotion of team work, partnering with other departments to ensure key performance indicators are in line with corporate strategy/goals and driving process improvement ideas to drive success in cost, service