2.  “A strategic plan supports the organization’s mission,
vision, and values. It should be the result of an
organization’s careful evaluation of its position in the
marketplace based on the parameters of service,
quality, access, scope, innovation, and demographics.
An organization cannot be everything to everyone and
must identify the goals and objectives that best
position it in the marketplace toward achieving
success. The strategic plan identifies the
organization’s chosen approach to achieving these
goals and objectives.”

6.  Purpose - does the whole team have a clear, unambiguous understanding of
the core function of the microsystem? How does the current work of the
microsystem relate to this statement of purpose? This can help identify if the
team has acquired new or additional work without appropriate planning, support
or additional resources.
 Patients - what does the microsystem really know about its patients? What are
the characteristics of the patients that are regularly seen? What do patients who
pass through the microsystem think of the experience?
 People - what is the microsystem like from the point of view of the staff that
work within it? What are their concerns, complaints and ideas for improvement?
Are the skills and experience of the staff being maximally utilised?
 Processes - how does the microsystem get things done? What are the
administrative, managerial and clinical routines that underpin day-to-day
functioning? Are these routines sensible, systematic and efficient?
 Patterns - what data is available to help run the microsystem on a day-to-day
basis? What performance information is available that could be used to highlight
strengths and weaknesses?

8.  Microsystem tools can help to knit together
care in a fragmented health system, achieve
safe and efficient care, and provide the best
possible care and attain the best possible
health outcomes.