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ATT is Unfairly Treating Loyal iPhone Customers
1. ATT is being unfair to
loyal customers
An Obvious But Important
Observation
By Arseny Lebedev BS PhD
1
2. Question
ATT does not allow unlimited data plan
users to access Facetime over Cellular.
Why?
2
3. Facts
• Apple announced Facetime over Cellular at a
recent press event (September 2012)
• Some ATT-wireless customers have unlimited
cellular data plans that include LTE service
• ATT offers “Mobile Share” plans with multiple
cellular data tiers
3
Sources: Apple News, ATT.com 2012
4. Facts
Unlimited Data + Talk Plans Mobile Share Plans
• Limited Talk • Unlimited Talk
• Limited Text • Unlimited Text
– Replaced by iMessage – Replaced by iMessage
• Unlimited LTE bandwidth • Limited LTE Bandwidth
– Possibly throttled for • Average price:
SuperSizers $100/month
• Average price:
$100/month
Calculation: Based on basic services from each plan type. ~4 – 6 Gigs LTE 4
5. What does LTE mean for iPhone
Users?
Edge 3G 4G LTE
5
Calculation: 3 litre RC Cola = Awesome
6. Answers from ATT Customer
Service
Paraphrasing:
– “You can only use wifi for Facetime if you do
not have Mobile Share”
– “You can use Wifi or Mobile Share if you have
Mobile Share.”
– “Cellular Facetime is an added-benefit of
Mobile Share plans”
• “Cellular Facetime is a promotion for Mobile Share”
(Nevermind, comment redacted)
Small Footnote: Mobile Share and Unlimited Data are both LTE data services. 6
8. Data Pricing and Features
$200.00
$150.00
$100.00
$50.00
$0.00
Unlimited 1Gb 4Gb 6Gb 10Gb 15Gb 20Gb
Mobile Share
Calculation: Unlimited users will have to have a limited talk/text plan which is roughly $45 difference from the shared plans.
Shared plan users also get unlimited talk/text. Prices have been roughly adjusted based on the common talk and text usage. 8
11. Scientific Answer
ATT will suffer severely high
network utilization and high
operating costs if a large
percentage of customers Facetime
non-stop.
– This is a semi-likely scenario since
only nerds have unlimited data at
this point
• Given how many hoops I had to jump
through when ordering iPhone5
– Despite waking up at 3am EST to do it.
11
Randall L Stephenson, ATT CEO and Chairman and President
12. Scientific Solutions
• Why not limit cellular data usage for
Facetime for your paying customers to
roughly that of 1 or 4gig Mobile Share
plans
– Apple won’t allow it?
• Your unlimited data users are your most
loyal customers, be honest with them.
12
13. Consumer Guide: How to Seek
Revenge
• Jailbreak iPhone5 (when available).
– turn iPhone5 into an LTE router
• Watch StarTrek: The Next Generation on
Netflix indefinitely.
• Pandora and Spotify your life.
• Fring a reality show.
Dathon, a Tamarian captain 13