This is presentation I perform at an community college program that combined the traditional processes of selling along with the intergration of Social Media and what I like calling it "Sales Hero" behaviors. Linda P. Taylor, the Social Media Diva, covers the Social Media section. We live in a world that does not like to be sold but likes to buy. Sales Heroes need to do it all and use their super powers inside and outside of their career. The world needs more sales heroes and less sales people. If you need more information on this please visit the Super Sales Hero http://www.petergodinezsc.com

1. “You Can Sell Anything”
Sales
Hero
Peter K. Godinez
Sales Hero

2. What We Want to Accomplish
• Customer‟s Requirements (That‟s You)
• Introductions of New “Sales Hero”
• Examples of Sales Process (Why so many?)
• Sales Prospecting (How to Find People Who will Buy)
• Traditional Media vs. Social Media (Linda P. Taylor)
• Sales Hero Behaviors (Top 10 +)
• Careers in Sales
• Question & Answers

4. Circle Cycle Model

5. Funnel Illustration

6. “Pyramid”

7. Is this making you dizzy yet?

8. Pictures of my last class

9. Main Component (Simplified)
• Prospecting
• Customer Relationship Management (CRM)
• Qualifying
• Finding out what they are needing or looking for
• Developing the Solution
• Proposal/Offering
• Closing
• Post Sales Support

10. Prospecting
•Cold Calling
•Telemarketing
•Networking
•Referral Selling (Leveraging Relationships)
•Tracking Existing Clients Timeframes
•Traditional Media
•Social Media

11. Prospecting
Cold Calling
•Various Opinions
•It works for a lot of people
•Reverse the Roles Exercise
•Takes along of Discipline/Hard Work/Energy
•Should be used for fact finding
•Warm Calls are better
•Balanced Approach

12. Prospecting
Telemarketing
•If you do make sure you do some homework
•Sometimes persistence pays off but be ready to answer the
question “What is this in regards to?”
•Asking who makes decisions takes courage to ask but be
ready for voice mail or 30 second attention getting initial
statement
•Having a reference or name you have in common makes it
easier
•NO NO to start presenting. Kindly ask for an BRIEF appointment
•Friendly Semi Happy Voice & let them off the hook

13. Chamber of Commerce
Prospecting Business Journal
BNI
Start Your Own
Rotary
Associations
Networking
•Need for Networking with the Right People
•Have a “Givers Gain” Mind Set
•Getting Value Upfront without Measure
•29% of Population Knows the Whole World
by 6 Degrees of Separation
•It is not Who You Know but Who Knows You!
•Several Opportunities Available

14. Prospecting
Referral Selling (Leveraging Relationships)
•Counting on Who You Know (Friends)
•Not being afraid to Ask
•Asking Your Existing HAPPY Clients
•Ask Unconditional
•Asking for Basic Introduction or Meeting
•“Givers Gain” Do Best at this Method
•Keep Track of Friends (W/O Measure)

15. Prospecting
Tracking Existing Clients Timeframes
•Need to Take Care of Your Existing Clients
•Know When Timeframe is Expiring
(Lease/Service)
•Do this for Competitive Placement
•Proper Use of Data (Needs to be Worked
Daily)
•Consist Communication & Fast
Response/Resolution

16. Prospecting
Traditional Media
(Disruption Media/Institution Controlled/Push/Consideration)
•Television
•Radio
•Newspaper
•Magazines
•Direct Mail
•Bill Boards
• Movies

17. Traditional Media vs. Social Media

18. Main Component (Simplified)
• Prospecting (A lot but important)
• Customer Relationship Management (CRM)
• Qualifying
• Finding out what they are needing or looking for
• Developing the Solution
• Proposal/Offering
• Closing
• Post Sales Support

19. Customer Relationship Management
(Keeping Track of Who You Know)
• Outlook
• Blackberry Name
Company
• I-Phone Address
Phone
• Palm Pilot Email
• Sales Force.com Main Contact
Date of Follow Up
• Structured Web Notes
Birthday
• Goldmine Current Vendor
Lease Expiration
• Card Scan

20. Qualifying
To reach the later stages of a selection process or contest by
competing successfully in earlier rounds
• Are they in need of your product/service
•What is their present relationship with current vendor
•Are they in a contract with another vendor
•Can they financial pay for the offering
•Can the decisions be made at the current location
•Who is/are the decision makers
•Who are the major influencers
•Do they have the temperament that you can handle long term

21. Uncovering Needs Problems
(Finding out what they are needing or looking for)
• Are you a engaging person or do you like to talk A LOT?
• What are some interesting questions?
• Do you look interested in what they are saying?
• Do you try and expand on their answers (what else?)
• What kind of research do you do before the meeting?
• What kind of notes do you take?
• Do you ask direct or indirect questions?
• What kinds of questions can you state w/ “What if, what would
happen, what would be the benefit, how would that make you
feel, how would that effect your bottom line

22. Developing Solutions
• Collaborate/Brainstorm with your team
• Make sure it works and will produce results
• Make sure it meets ALL of the client‟s requirements
• Provide reference from others you provided solution
• Provide a „way out” if solution does not work
• The more complicated solution need to do in steps
• Communicate with your team updates & status
• Follow up & problem resolution are a MUST

23. Proposal/Offering
Too many people have wasted too much time on too many proposals
that never amount to a sale74% of all proposals are LOST and 24% never
needed to be created (you could have won without one).
-Jeffrey Gitomer
• Sometimes just requires an single sheet done professional (Invoice)
•Electronic version becoming more popular (Email)
•Sometimes an order form is appropriate
•More complicated solutions take more information (long selling cycles)
•Keep it simple, clean, neat and organized
•Proposal reflect your company image
•“I need to review this with my management” means looking around or
wrong level (relationships)

24. Closing
• Kindly just ask after you have done all your work
• Indirect Commitment (Who needs training, dates of delivery)
• What‟s preventing you from doing this?
• If I get that obstacle out of the way would you proceed?
• Communicate Creatively
• Create an offer so good that you can ask “Fair Enough”
• It takes alittle courage
• Smile when you ask
• Are we almost there? (smile)
• How am I doing? (New York Accent)
• Use humor if all fails
• Closing should be a easy process. We complicate it to much.

25. Post Sales Support
• Bend over backwards for your client
• Easier to sell a happy content client
• Hard to get new clients
• Happy Clients can be used for a references
• Testimonies (Letters or Video)

26. Importance of Social Media

27. Social Media Transformation
Social Media Diva

28. What We Want to Accomplish
• Customer‟s Requirements (That‟s You)
• Introductions of New “Sales Hero”
• Examples of Sales Process (Why so many?)
• Sales Prospecting (How to Find People Who will Buy)
• Traditional Media vs. Social Media (Linda P. Taylor)
• Sales Hero Behaviors (Top 10 +)
• New Ways to be Happy & Make Money
• Question & Answers

29. Sales Hero Behaviors
(Inside & Outside of Sales Life)
• Be an engaging person. Show body language that
you are sincerely interested in the person
• Learn how to be friendly/ Learn how to smile in a
big way
• Be a calming factor in the mist of chaos
• Respond to calls and messages in a timely and
friendly manner
• Learn how to receive venting without taking it
personal

30. Sales Hero Behaviors
(Inside & Outside of Sales Life)
• Dress clean and fashionable
• Learn how to laugh and make people laugh
• Remember special dates
• Use other person‟s name a lot
• Good eye contact while person is speaking

31. Sales Hero Behaviors
(Inside & Outside of Sales Life)
• Give of one self –first “Givers Gain Mindset”
• Bring people into conversations
• End a statement with a question back
• Faithfully keep in regular contact
• If someone hands you some thing (business card)
Look at it intently and make a nice comment

32. Sales Hero Wisdom
• No One Like to be Sold but Everyone Loves to Buy in their Own
Timing
• People Buy because they Like You, Trust You, Believe in You, Have
Confidence in You and Know You Delivery Real Value (up front)
• Focus on the Relationship and the Transaction will Happen. Sales
for the Moment Friends for Life
• Consumers are Very Well Researched (Internet) and can not be
fooled any more.
• It is not a “Hard Sell” it is a “Heart Sell”
• Seek out Mentors
• Spend Quality Time with Positive Encourage People

33. Advanced Sales Hero Behavior
• Be a Practitioner of Social Media
• Get in Print
• Be Published
• Speak in Public
• Take an Active Role in Your Community
• Be Noticeably Different
• Get on the Radio
• Get on Television
• Create a e-newsletter
• Video Customer Testimonies (You Tube)
• Give Yourself a Creative Title
• The Best Way to Get a Referal is to Give One

34. Careers in Sales
• Sales Heroes are on 24/7/365
• Corporate America
• Working for Small to Medium Companies LLC
• Industry Specific
• Non Profit – Fund Raising
• Sales Trainer/Consultant
• Start Your Own Business
• Affiliate Marketing

35. Example of Affiliate Marketing
Impressive Tour that I would like you to experience
http://www.24hourtour.net/godinez
Or go to
http://www.petergodinezsc.com & click on “Start Your Own Business”
If you experience this tour & send me an e-mail I will send you this
presentation (Free of Charge)
gosaleshero@gmail.com
This opportunity allows you to use all of these tools tonight, own your
own business (w/o the expense), gives you all the tax benefits of owning
your own business. This is the present day “oil”, “stock market”, “real
estate” and “software” opportunity. (E-commerce)

36. Questions & Answers