SAP BASIS Remote Support

1. We believe in Excelling Together!!! SOLUTION PROFILE • MANAGED SOLUTIONS
PRIMUS SAP BASIS Remote Administration - Approach
PRIMUS Managed SAP Environment, Maximizes the Value of your investment on SAP Landscape with Optimized Performance
and Reduced Risk. PRIMUS BASIS experts team provides complete start-to-finish lifecycle support for your SAP application.
TODAYS CHALLANGE OUR SOLUTION YOUR BENEFITS
Today SAP Customers are 1. To be a true BASIS partner You will get benefits like
facing typical challenges like for our SAP Customer. 1. No need to hire, train or
1. Specialized skills are 2. Complete the Initial retain SAP BASIS staff.
required to manage BASIS: assessment, finalize the 2. Help you to stay focused on
Internal IT Managers are not scope, and support your core competencies.
experts in performing very procedures, set the 3. Cost reduction with
specialized basis services expectations, service predictable SAP support
like performance tuning, definitions, service levels. costs and improved
trouble shooting or dump 3. Sign Non-disclosure and operational efficiencies.
analysis, memory contract agreements. 4. Quality monitoring to boost
management and so on. 4. Takeover responsibility of system availability and
2. Multiple Responsibilities: SAP Infrastructure for capacity.
Internal Team is capable of in-scope activities.
however overloaded with 5. Run the services with
multiple activities and not 24 X 7 Model with
able to perform these tasks dedicated SPOC.
on time.
3. Cost: Employing full time
expert is not cost effective.
4. Retention: Difficult for
domain industry.
About PRIMUS
PRIMUS Techsystems Private
Limited (PRIMUS) is a Information
Technologies company providing
end-to-end solutions and services to
mid-market and large organizations
in SAP Applications.
Dedicated SAP Service Line:
– SAP Partner
- Specialized in SAP for Automotive
– 70+ Consultants
– Offshore Development Center
For more information visit us at
www.primustechsys.com
© 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592

2. We believe in Excelling Together!!! SOLUTION PROFILE • MANAGED SOLUTIONS
PRIMUS SAP BASIS Remote Support– What we do?
PRIMUS Delivery Model-
PRIMUS can deploy the service at a very short notice. Deployment is as easy as 1-2-3 with our well defined methods
and practices:
1. Initial assessment and service definition
Determine the scope, service levels and sign term contract.
2. Knowledge transfer
Plan resources; establish connectivity & logins, and transfer of Systems knowledge/ procedures / reports.
3. Execution
Begin remote administration!
REMOTE BASIS Activities Premium Support Activities
(Silver Plan- RS 2,50,000 Per Year) (Gold Plan- RS 5,00,000 Per Year )

 Transport management. This Plan will include Silver Plan + Premium services
 Maintenance through SAP Notes, Kernel upgrades. like:
 CCMS monitoring, dump analysis, system logs.
 Performance tuning, memory management and dump  Support package stacks
monitoring.  User security
 Security and authorization on approved request.  Troubleshooting
 Batch job management.  Performance tuning
 Periodic Backups (Daily)  DR Testing
 Remote trouble shooting and administration support for  Restore recovery
the SAP server.  Client administration
 Solution Manager based landscape optimization.  QA system refresh
Daily Monitoring Activities (for All Servers):-  TMS configuration
 Central log  Disaster recovery planning
 Background jobs
 Short dumps
 Update records
CONTACT US
 Lock entries E-Mail :- enquiry@primustechsys.com
 System buffers Phone :- +91-20 25363592
 Spool sub-system Alternate Contacts:- +91 9028510909
 Database space utilization Website :- www.primustechsys.com
 Database optimization Follow us
 Backup success
 Load balancing For more information, Please fill up below form on our
 OS checks website, our experts will contact you.
 File system space http://www.primustechsys.com/BasisSupport.htm
 User accounts
© 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592