Service design terminology

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Service design terminology Satu Miettinen Kuva: Reetta Kerola

Service design ,[object Object]

Service ecology ,[object Object],[object Object]

The network of actors related to ageing in the city of Helsinki. Source: HDL

Customer journey ,[object Object]

Customer journey: train ride ,[object Object],[object Object],Kuva: Reetta Kerola

[object Object],[object Object],Kuva: Reetta Kerola Customer journey: train ride

[object Object],[object Object],Kuva: Reetta Kerola Customer journey: train ride

[object Object],[object Object],Customer journey: train ride Kuva: Reetta Kerola

[object Object],Customer journey: train ride Reetta Kerola

[object Object],[object Object],Customer journey: train ride Reetta Kerola

Service blueprint ,[object Object],[object Object]

Lähde: http://dkds.ciid.dk/py/industry-project-dsb/projects/mapme/

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Professional and knowledge-intensive service organizations are concepts that are sometimes used interchangeably. Both concepts refer to expert services that rely on a substantial body of complex knowledge, which is often seen to be characteristics of highly skilled employees. The project investigates the potential of service design to design a digital service concept for professional services that retains knowledge and applies insights that could noticeably improve the effectiveness of or-ganizations. The focus is on the customer’s value creating processes, where value emerges for customers and is perceived by them. Service design is a process that implies work on projects to integrate new service systems into organisations.

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1. Service design terminology Satu Miettinen Kuva: Reetta Kerola

2.

3.

4. The network of actors related to ageing in the city of Helsinki. Source: HDL

5.

6.

7.

8.

9.

10.

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13. Lähde: http://dkds.ciid.dk/py/industry-project-dsb/projects/mapme/