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The Biggest Lies That Digital
Marketers Tell Themselves
SAMUEL SCOTT
DIRECTOR OF MARKETING AND COMMUNICATIONS – LOGZ.IO
COLUMNIST, THE PROMOTION FIX – THE DRUM
GLOBAL MARKETING SPEAKER
#3xedigital -- @samueljscott – samueljscott.com
Lie #1
“Advertising is Dead”
#3xedigital -- @samueljscott – samueljscott.com
“Advertising is Dead”
"You're seeing the end of the era of mass
marketing. Nobody can afford it
anymore, and consumers are overloaded
with messages."
Jim Nail, principal analyst at Forrester Research, to the New York Times
2004:
#3xedigital -- @samueljscott – samueljscott.com
“The post-advertising age is under way.”
Bob Garfield in Ad Age
2009:
“Advertising is Dead”
#3xedigital -- @samueljscott – samueljscott.com
“Advertising is Dead”
#3xedigital -- @samueljscott – samueljscott.com
Advertising is NOT Dead
#3xedigital -- @samueljscott – samueljscott.com
Lie #2
“Content marketing is the only
marketing left!” – Seth Godin
#3xedigital -- @samueljscott – samueljscott.com
“We honestly believe that outbound
marketing is dead.”
The Hubspot Blog, October 2011
2011:
So-Called “Content Marketing”
#3xedigital -- @samueljscott – samueljscott.com
#3xedigital -- @samueljscott – samueljscott.com
So-Called “Content Marketing”
The Promotion Mix
Promotion
Advertising
Direct
Marketing
Public
Relations
Sales
Promotion
Personal
Selling
SEO
#3xedigital -- @samueljscott – samueljscott.com
So-Called “Content Marketing”
#3xedigital -- @samueljscott – samueljscott.com
Promotion
Advertising
Content
Channel
Direct
Marketing
Content
Channel
Public
Relations
Content
Channel
Sales
Promotion
Content
Channel
Personal
Selling
Content
Channel
SEO
Content
Channel
“Content
marketing”
just refers to
all of this:
So-Called “Content Marketing”
#3xedigital -- @samueljscott – samueljscott.com
So-Called “Content Marketing”
#3xedigital -- @samueljscott – samueljscott.com
So-Called “Content Marketing”
#3xedigital -- @samueljscott – samueljscott.com
So-Called “Content Marketing”
-- Hubspot Blog Topic Generator
#3xedigital -- @samueljscott – samueljscott.com
Lie #3
“People want to engage with
brands on social media!”
#3xedigital -- @samueljscott – samueljscott.com
“Social Media Marketing” is Useless
Do this experiment.
#3xedigital -- @samueljscott – samueljscott.com
“Social Media Marketing” is Useless
 Coca-Cola has 23 million users in the UK
 Coca-Cola has 2.5 million Facebook
followers in the UK – 11% of users
 Organic posts will be seen by 11% of
followers -- only 275,000 people, or 1.20%
of all users
 “Engagement” from 0.22% of followers –
only 5,500 people, or 0.02% of all users
#3xedigital -- @samueljscott – samueljscott.com
“80 million Americans will eat at least
one Oreo this year, meaning the Super
Bowl Twitter campaign reached less
than 1% of its target market. Still
impressed?
– Mark Ritson
“Social Media Marketing” is Useless
#3xedigital -- @samueljscott – samueljscott.com
“Social Media Marketing” is Useless
 ”Pepsi Refresh” in 2010
 Moved millions in ad spend from TV to
social media
 Decrease of 5% in market share
 Lost $350 million
 #3 brand – behind Diet Coke
 See Ad Contrarian Bob Hoffman
#3xedigital -- @samueljscott – samueljscott.com
“Social Media Marketing”
is Not a “Thing”
Promotion
Advertising
Content
Channel
Direct
Marketing
Content
Channel
Public
Relations
Content
Channel
Sales
Promotion
Content
Channel
Personal
Selling
Content
Channel
SEO
Content
Channel
“Social
media” is
just a
collection of
channels
over which
these things
can be done:
#3xedigital -- @samueljscott – samueljscott.com
“Social Media Marketing” is Useless
2.3 billion people are active social
media users.
What do you think that these billions of
people want?
#3xedigital -- @samueljscott – samueljscott.com
Lie #4
“TV is dead!”
#3xedigital -- @samueljscott – samueljscott.com
TV is NOT Dead
#3xedigital -- @samueljscott – samueljscott.com
TV is NOT Dead
#3xedigital -- @samueljscott – samueljscott.com
TV is NOT Dead
#3xedigital -- @samueljscott – samueljscott.com
TV is NOT Dead
#3xedigital -- @samueljscott – samueljscott.com
So…….
Why Do Marketers
Make Bad Assumptions?
#3xedigital -- @samueljscott – samueljscott.com
Why the Buzzwords?
#3xedigital -- @samueljscott – samueljscott.com
The Echo Chamber…
#3xedigital -- @samueljscott – samueljscott.com
…Leads to Bad Marketing…
#3xedigital -- @samueljscott – samueljscott.com
Social Media is One Example
#3xedigital -- @samueljscott – samueljscott.com
Go Back to the Past
When Going Into the Future
#3xedigital -- @samueljscott – samueljscott.com
The Internet and mobile:
1. Are just new sets of communications channels
2. Simply allow for new formats of marketing collateral
Market Over Online & Offline Channels
#3xedigital -- @samueljscott – samueljscott.com
Promotion
Advertising
Content
Channel
Direct
Marketing
Content
Channel
Public
Relations
Content
Channel
Sales
Promotion
Content
Channel
Personal
Selling
Content
Channel
SEO
Content
Channel
Market Over Online & Offline Channels
#3xedigital -- @samueljscott – samueljscott.com
Resources
 The Drum: My Promotion Fix columns
 My TechCrunch columns: Everything the Tech World Says About Marketing is
Wrong and How Google Analytics Ruined Marketing
 My Amazon.com list of traditional marketing books to read
 My marketing speaker page and blog
 Follow me on Twitter, Facebook, and LinkedIn – RSS and e-mail list
#3xedigital -- @samueljscott – samueljscott.com
Go raibh maith agat!
Samuel Scott
Director of Marketing and
Communications, Logz.io
samuel@logz.io
@samueljscott
Facebook and LinkedIn
RSS and e-mail list
#3xedigital -- @samueljscott – samueljscott.com

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The Biggest Lies That Digital Marketers Tell Themselves