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Web Contact System Proactive Web Overview
1. Web contact System CONTACT CENTER 2.0: A DIFFERENT USER EXPERIENCE Eudata
2. Network GHIRBE Unified Communication CRM applications Business Intelligence Energia Intelligente R&D
3. Technical Areas Contact Center CRM Work ForceManagers Voice Portals InstantMessaging Video communications Collaboration Mobile platforms Interactive kiosks Disruptive Technologies and Applications Cisco ContactCenter/GenesysContactCenter Remedy/Siebel/Maximo
10. Platform Web Voice Portal Social Kiosk Mobile Other Unified Data Collection from every Channel UnifiedConfiguration and Control Wcsadminmodulgiveyou the opportunity to take control of yourplatform and your data. You can manageanychannel in A centralizedmanner, butall the data will be collected in the same way usingyourcrm/ctiplatform. Everycontactwill be managed with A contact center agent using A routingrule on yourcti
11. WCS Model Proactive Web Web Presence Internet WCS Mobile Kiosk Integration UC