Eudata solution helps organizations in providing a fantastic experience for the most complex customer journeys imaginable

2. Our Target
Bring together all the Digital
Channels providing to the customer
a single access point and managing
inside all the complexity of the
different flows to agent, branches,
shops or expert

3. Digital channels in
Customer Service will
overtake voice in two years

4. Can your company Act as
One while dealing with
Digital Customers?

5. SOCIALBRANCH/SHOP/KIOSK MOBILEWEB
CONTACT
CENTER
BRANCH
EMPLOYEES
EXPERT
Feel Free to Design your Customer’s Experience…

6. “Act As One”
using Technology to
build Value added
Customer Journey
around your customer

7. Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of our mission to enable our
customers in providing the greatest digital experience while
engaging their clients using web or mobile devices,” said
Sandro Parisi, CEO of “Eudata srl”.

8. Thanks to its flexible
structure, Eudata WCS
can be a point solution if
you need only specific
features (like chat, video
chat, email, …) or your
multichannel /
omnichannel / cross
channel solution

9. BIG Market Applauses
140.000/month session
5000/day Session
3000/day concurrent agents
10 Enterprise Companies
More than:
References:
Business Case: http://www.eudata.biz/case-studies/