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Eudata 2015 - Act As One with your digital customers

Eudata solution helps organizations in providing a fantastic experience for the most complex customer journeys imaginable

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Eudata 2015 - Act As One with your digital customers

  1. 1. Our Target Bring together all the Digital Channels providing to the customer a single access point and managing inside all the complexity of the different flows to agent, branches, shops or expert
  2. 2. Digital channels in Customer Service will overtake voice in two years
  3. 3. Can your company Act as One while dealing with Digital Customers?
  4. 4. SOCIALBRANCH/SHOP/KIOSK MOBILEWEB CONTACT CENTER BRANCH EMPLOYEES EXPERT Feel Free to Design your Customer’s Experience…
  5. 5. “Act As One” using Technology to build Value added Customer Journey around your customer
  6. 6. Video Chat for Customer Service “We consider our inclusion in the Cool Vendor report by Gartner a great confirmation of our mission to enable our customers in providing the greatest digital experience while engaging their clients using web or mobile devices,” said Sandro Parisi, CEO of “Eudata srl”.
  7. 7. Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features (like chat, video chat, email, …) or your multichannel / omnichannel / cross channel solution
  8. 8. BIG Market Applauses 140.000/month session 5000/day Session 3000/day concurrent agents 10 Enterprise Companies More than: References: Business Case: http://www.eudata.biz/case-studies/

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