1. By Ajay Sandhu

2.  The three main principles are:
 General Communication Skills
 Interpersonal Skills
 Written Communication Skills
 These principles aid the employees to
communicate with other people more
effectively.

3.  This includes; understanding cultural
differences, finding ways to engage with
someone who is of a different ethnic group or
background.

4.  These include the use of language and
overcoming barriers to effective
communication.
 For example: Language Barriers, these can be
overcome by the employee gaining basic
standards of the language and/or having a
translator present.

5.  These include following company guidelines and
taking care with spelling and grammar ensuring
that everyone is able to read it.
 If the employee has used
written communication
skills effectively they can
be used to persuade a
client into a meeting
or buying a
company product.

6.  Interpersonal skills are related to how you
interact with other people. There are many
ways of communicating with colleagues in
the workplace.
 Positive and Negative Language to one
another.
 Active Engagement – In meetings or
discussions etc.

7.  Positive language in the workplace is used to provide
embracement and in some cases constructive
criticism.
 Negative language can be used, however they are also
used with out sounding too critical/rude.
 For example:
‘Sorry, but I don’t like what
you’ve done there’
You could say:
‘I see what you’ve done
there and here are some points
to where I think you can improve
it’

8.  There are different aspects of how you can show
you’re actively engaged:
 Nodding: showing the speaker
your understand what’s
being said.
 Summarising: Repeating the
main points of the meeting
and building from them.
 Paraphrasing: Using different
words in the same context,
ensuring that
everyone understands what
was said.

9.  There are many ways to communicate
through writing, whether the text has been
formed through word-processing software or
being handwritten.
 Companies have sets of guidelines as to how
they want employees to layout documents
whether they’re to the company, or outgoing
to others.

10.  Some organisations have guidelines in place
to show portray the company’s level of
professionalism to the employees.
 These rules are known as House Style for
example:
 Left Margin: 3cm
 Right Margin: 2.5cm
 Top Margin (Header): 4cm
 Bottom Margin (Footer): 2cm
 Justification: Full (Text is centred)
 Line Spacing: 1.5

11.  Considered that most word-processing software is
now updated to have spell and grammar checking,
there should be no reason for these mistakes to occur.
 However, when handwriting it’s hard not to make
mistakes.
Poor spelling and grammar
indicate that the person
doesn’t take much care
over the presentation of
work. The recipient may
wonder if the person
doesn’t care over the work too.

12.  Not having an email account could mean that
when you apply for a job, the company could
struggle to contact you as many companies rely
on a person’s email to provide them with
important information. This could be overcome
by the candidate setting up an email account to
receive important emails like these, accounts
are made very simple
to set up nowadays,
it literally takes a few
minutes.

13.  Not having phone signal can prove a vital barrier
for employees, for example: if the employee was
on an important conference call in a car journey,
and went under a tunnel they’d lose signal and
access to the conference. This could be
overcome by the employee making sure they do
not have to do anything else (e.g. driving) whilst
on the call, therefore they are
less likely to lose signal and
more likely to be engaged
and not distracted.

14.  http://www.echinacities.com/china-media/top-10-
questions-foreigners-love-to-ask-chinese.html
 http://www.smashingmagazine.com/2010/07/21/designi
ng-style-guidelines-for-brands-and-websites/
 http://sortitout-
inc.blogspot.co.uk/2010/11/interpersonal-skills-part-1-
positive.html
 http://www.cartoonstock.com/directory/n/nod.asp
 http://ouseful.open.ac.uk/blogarchive/010298.html
 http://www.spellingdoctor.com/
 http://www.comm100.com/blog/email-marketing-
ebook/best-practices-for-sales-conversion-emails.html
 http://www.pixmac.com/picture/can+you+hear+me+no
w/000012125811