managerial communication

1. UNIT 5

2.  PRESENTATION SKILLS
 TECHNIQUES OF PRESENTATION
 TYPES OF PRESENTATION
 VIDEO CONFERENCING AND FORMATS
 INTERVIEW – FORMAL AND INFORMAL
 INTERVIEW TECHNIQUES
 COMMUNICATION ETIQUETTES.

3.  A presentation is the process of presenting a
topic to an audience.
 It is typically a demonstration, lecture, or
speech meant to inform, persuade, or build
good will.
 The term can also be used for a formal or
ritualized introduction or offering, as with the
presentation of a debutante.

4.  Presentation skills are the skills you
need in delivering effective and
engaging presentations to a variety of
audiences.
 presentation skills cover a variety of
areas such as the structure of
your presentation, the design of your
slides, the tone of your voice and the
body language you convey

6. PLANNING
 Know Your Audience
 Set a Clear Goal
 Create a Guide
DEVELOPING
 Create an Outline
 Create an Impactful Story
 Create the Visual Identity of Your Presentation
 Design of the Slides
REHEARSING
 Rehearse a LOT
 Non-Verbal Language
 Overcome the Fear of Public Speaking

7.  Practice
 Transform Nervous
Energy Into Enthusiasm
 Attend Other
Presentations
 Arrive Early
 Adjust to Your
Surroundings
 Meet and Greet
 Use Positive Visualization
 Remember That Most
Audiences are
Sympathetic.
 Take Deep Breaths.
 Smile.
 Exercise.
 Work on Your Pauses
 Don’t Try to Cover Too
Much Material
 Actively Engage the
Audience
 Be Entertaining
 Admit You Don’t Have
All the Answers
 Use a Power Stance
 Drink Water
 Join Toastmasters
 Don't Fight the Fear.

8.  INFORMATIVE
 INSTRUCTIONAL
 AROUSING
 PERSUASIVE
 DECISION-MAKING

9. INFORMATIVE
Keep an informative presentation brief and to
the point. Stick to the facts and avoid
complicated information. Choose one of the
following organizational structures for an
informative presentation:
◦ Time
◦ Place
◦ Cause and Effect
◦ Logical Order

10. INSTRUCTIONAL
 Your purpose in an instructional presentation is to give
specific directions or orders. Your presentation will
probably be a bit longer, because it has to cover your
topic thoroughly. In an instructional presentation, your
listeners should come away with new knowledge or
anew skill.
 Explain why the information or skill is valuable to the audience
 Explain the learning objectives of the instructional program
 Demonstrate the process if it involves something in which the
audience will later participate using the following method
 Demonstrate it first without comment
 Demonstrate it again with a brief explanation
 Demonstrate it a third time, step-by-step, with an
explanation
 Have the participants practice the skill
 Provide participants the opportunity to ask questions, give,
and receive feedback from you and their peers
 Connect the learning to actual use
 Have participants verbally state how they will use it

11. AROUSING
Your purpose in an arousing presentation is to
make people think about a certain problem or
situation. You want to arouse the audience's
emotions and intellect so that they will be
receptive to your point of view. Use vivid
language in an arousing presentation project
sincerity and enthusiasm.
Gain attention with a story that illustrates (and
sometimes exaggerates) the problem
Show the need to solve the problem and illustrate it
with an example that is general or commonplace
Describe your solution for a satisfactory resolution to
the problem
Compare/contrast the two worlds with the problem
solved and unsolved
Call the audience to action to help solve the problem
Give the audience a directive that is clear, easy, and
immediate

12. PERSUASIVE
 Your purpose in a persuasive presentation is to
convince your listeners to accept your proposal. A
convincing, persuasive presentation offers a solution to
a controversy, dispute, or problem. To succeed with a
persuasive presentation, you must present sufficient
logic, evidence, and emotion to sway the audience to
your viewpoint.
 Create a great introduction because a persuasive presentation
introduction must accomplish the following:
• Seize the audience's attention
• Disclose the problem or needs that your product or service
will satisfy
 Tantalize the audience by describing the advantages of solving
the problem or need
 Create a desire for the audience to agree with you by
describing exactly how your product or service with fill their
real needs
 Close your persuasive presentation with a call to action
 Ask for the order
 Ask for the decision that you want to be made
 Ask for the course of action that you want to be followed

13. The four common types of videoconferencing
systems in use today are
 Telepresence conferencing systems,
 Integrated video conference rooms,
 Set-Top video conferencing systems
 Desktop conferencing systems.

14.  Telepresence systems give the
appearance of being present (tele-
present) in an actual meeting even
though the participants are
geographically dispersed.
Telepresence systems can either
be portable (roll-about) or
Immersion (room based). This type
of group meeting system usually
consists of a high definition codec
coupled with several very large flat
panel display devices and
integrated hi fidelity audio.
Telepresence systems generally
range from $60,000 to $300,000
each, depending on the size and
capabilities of the equipment.

15.  PERSONAL AND INFORMAL INTERVIEW
 PERSONAL AND FORMAL INTERVIEW
 PROGRESSIVE INTERVIEW
 GROUP INTERVIEW

16.  These interviews can be held in a professional
setting, on the worksite, at a restaurant or
elsewhere. Personal in these definitions simply
mean one-on-one with only one person. These
are the most casual of interviews. One can
expect to discuss job-related items, personal
goals, discuss other personal issues and be more
of a conversation than a one-way interview. This
is the most relaxed interview type and will nearly
always require a second meeting before any sort
of firm decision is made by the hiring party.
Bring your personable self and be prepared to
chat more than you would expect from the
formal interview.

17.  This one-on-one interview can be much different than the
informal interview. This type is normally held in a closely
monitored timeframe and this is the most common
interview used when there are several candidates to be
seen by the organization in a session. You may expect
typical personal questions regarding your background and
goals, but the interview will include standardized
questions such as: What are your greatest
weaknesses? Give me an example of your exercising
decisiveness on the job without assistance from
others? Dress for this interview is professional and/or can
be whatever appropriate attire is needed to perform the
job itself. You will be asked more questions and be giving
more answers as the interviewer takes notes in most
cases.

18.  In some cases, you can be expected to meet with two or
more individuals in succession. This is a progressive
interview. You may meet with someone from Human
Resources, then with someone from the department, then
with a manager.. etc.. Dress for a formal interview and
bring several copies of your documents. You will want to
present each participant with copies or at least offer
to. Make it a point to remember the names of each person
you meet with and refer to them as needed. You will
indeed discuss points already covered in earlier
conversations. Be prepared to refer to these conversations
as needed. Make an attempt to relate to each person as
an individual and not carry on the same exact conversation
with each person. Try to appeal to each person as you
meet them.

19.  Perhaps the most intimidating of all interview types, and
sometimes referred to as a committee interview. Envision
a board room, meeting room, break room or somewhere
else that five or more people can meet at once. The point
here is to have fun with the people while satisfying their
individual curiosities about you. Relax and engage each
person that addresses you directly. Remember that
everyone is listening, so making eye contact with everyone
is best even while you're really responding to someone in
particular and focusing most of your attention on that
person. Certain people may not say anything and in some
cases the people will take turns asking you questions. In
either case, pay attention to everyone and be courteous to
all. The more relaxed you are the better.

22.  Be nice. Refrain from making any inappropriate
comments or using bad language.
 It is ok to disagree, and often a great way to learn,
but do not make personal attacks.
 Before you post, think about how you would feel
when reading the words you've just written if they
were directed at you.
 Choose to learn about your peers. You can really get
to know each other through discussions.
 Choose a descriptive subject line so that everyone will
know your topic.
 Do not use IM language - avoid slang.
 Give and take constructive criticism.
 Be willing to learn, share ideas, and change

28. THANK YOU