Gain insight on how emerging technologies shape the SAP Hybris Cloud for Customer product strategy and roadmap and explore innovations of the solution made possible by SAP Leonardo Machine Learning capabilities. This deck also shines the spotlight on customers as they share how SAP automates and simplifies day-to-day sales and service processes to make their businesses run simple and engage customers. For more, please see: https://hybris.com/en/products/digital-portfolio

1. PUBLIC
Georg Glantschnig
Karan Sood
Future of SAP Hybris Cloud for Customer:
Machine Learning and Automation

2. We are living in an area of
exponential growth
1958 now
300 billion fold
improvement

3. Exponential trend versus linear trend
Disruptive
opportunity
or
disruptive
stress
Linear
Exponential

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms
Sun forms

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms
Sun forms
Oldest
known life

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms
Sun forms
Oldest
known life
Multicellular
life

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms
Sun forms
Oldest
known life
Multicellular
life
Dinosaurs

11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Big Bang
Milky Way forms
Sun forms
Oldest
known life
Multicellular
life
Dinosaurs
Now
11:54:00pm Modern humans
11:59:50pm Pyramids built
11:59:59:56pm You, I guess

12. Today is the slowest day
of the rest of our lives

13. SAP Hybris Cloud for Customer
Mobile and AI first

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer: Innovation outlook for sales
Sales
execution
§ Sales content
management
§ Expanded sales
collaboration tools
§ CPQ integration
§ Extended front- and
back-office integration
Engaging anytime,
anywhere
§ Optimized smartphone
layouts
§ Native personalization/
adaptation in SAP Fiori
client
§ Offline support for
custom objects/logic
§ Virtual sales assistant
Next-generation
selling tools
§ Deal and lead
intelligence
§ Account and contact
intelligence
§ Guided selling
§ Perfect store
management for field
sales
Turning insight
into action
§ Simplified dashboard
creation
§ Advanced analytics
visualizations and
interactions
§ Predictive sales
forecasting

15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Cloud for Customer: Innovation outlook for service
Service
execution
§ Parts and tools
planning
§ Longer-term repair
scheduling
§ Guided activity flow
§ Extended front- and
back-office integration
Engaging on any
channel
§ Embedded controls for
communication desktop
§ Ticket management
from MS Outlook
§ Interaction automation
via service assistant
Next-generation
service
§ IoT enablement, incl.
integration with SAP
Predictive Maintenance
and Service and SAP
Asset Intelligence Network
§ Augmented reality for
expert visual support
§ Intelligent service ticket
routing and categorization
§ Intelligent solution and
parts recommendation
Turning insight
into action
§ Enhanced built-in
service analytics
§ Predictive service
analytics, incl.
predicted escalation
score and closing
time
§ Service capacity
forecasting

16. Bruce Petillo
Director of Marketing
Naveen Kandasami
Global IT - Executive Director
Business Partnership

17. We are living in the most exciting time –
the only more exciting moment compared to
today is tomorrow
Georg Glantschnig
SVP, SAP Hybris Cloud for Customer
Karan Sood
GVP, SAP Hybris Cloud for Customer