Learn how Deloitte and SAP help manufacturers improve ties to customers and dealers with an SAP Hybris solution for advanced aftermarket parts. Check out this modern portal for managing product lifecycles, contracts, ROI, and more, and make the most of the aftermarket. Learn more: https://www.hybris.com/en/solutions/industries/manufacturing

1. Solve for the Aftermarket
SAP Hybris LIVE: Global Summit
O C T O B E R , 2 0 1 7

2. 2 | Copyright © 2017 Deloitte Development LLC. Allrights reserved.
INTELLIGENT
SEARCH
TARGET
OPPORTUNITIES
TO CREATE SALES
IOT IN CORE
OPERATIONS
Lifecycle management of
Equipment/Machine bundled
with VAR and Distributors
Automated and
predictive support of
machine/equipment
COMMUNICATE
THE NEED
Platform shows customers
what needs to be done and
guides them to the solution
CUSTOMER,
PLATFORM &
DATA SOLUTION
Intelligencedelivered
Equipment/Machine is the
central focus of experience
plus ecosystem
The right part based on
service need, wear and tear,
lifecycle
CHANGE THE
MODEL
Expand options for Lease
and Consumption based
billing
Aftermarket Parts Solution

3. 3 | Copyright © 2017 Deloitte Development LLC. Allrights reserved.
The Foundation.
SAP Hybris platform
Custom portalfor Customer,
Dealer and Manufacturer
ML4C plus SAP Hybris Mrkt
to drive intelligent actions
Extensibleto SAP S/4HANA
& Cloud offerings Service Contract
Subscription
Predictive
Modeling
Dealer
Network
Proactive
Communications
Customer
Marketing
Equipment
Entity
Decision
Management
Support
Intelligent
Search
Innovation
Feedback
Analytics
Recommendations
SAP Hybris
Foundation
YaaS
SAP Hybris Mrkt/Leonardo
Hybris Commerce
Service Contract
Management
Revenue Cloud
Equipment Management Portal
Hybris Core
AIN API
IoT

4. 4 | Copyright © 2017 Deloitte Development LLC. Allrights reserved.
The Equipment
is King.
• Universal business experience
• Equipment is central to drive
intelligence and automation
• 3 coordinated groups
motivated with common goals
• Parts, Service, Maintenance,
Lifecyle Management
C US T O ME R
E Q UIP M ENT
MANUF AC T UR E R D E AL E R

5. 5 | Copyright © 2017 Deloitte Development LLC. Allrights reserved.
Customer Journey – Aftermarket Parts.
Equipment
Owner
Lifecycle
Management
Cross Sell
ContractRenewal
ServiceCall
Parts Replacement
IoT Health Check
Equipment
+
Dealer
+
Service
+
Parts
Recommendations
PredictiveMaintenance
Feedback
C U S T O M ER
J O U R N EY

6. This publication contains general inf ormation only , and none of the member f irms of
Deloitte Touche Tohmatsu Limited, its member f irms, or their related entities
(collectiv e, the “Deloitte Network”) is, by means of this publication, rendering
prof essional adv ice or serv ices. Bef ore making any decision or taking any action that
may af f ect y our business, you should consult a qualif ied prof essional adv iser. No
entity in the Deloitte Network shall be responsible f or any loss whatsoev er sustained
by any person who relies on this publication.
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of
Deloitte LLP. Please see www.deloitte.com/us/about f or a detailed description of the
legal structure of Deloitte USA LLP, Deloitte LLP and their respectiv e subsidiaries.
Certain serv ices may not be av ailable to attest clients under
the rules and regulations of public accounting.
Copyright © 2017 Deloitte Development LLC.
All rights reserved. Member of Deloitte Touche Tohmatsu Limited
Jerry Roper
Managing Director – Chief Digital Architect
Deloitte Digital
jeroper@deloitte.com
www.deloitte.com/sap
@DeloitteSAP
@DeloitteDigital