Learn what is new and upcoming in the SAP Hybris Sales Cloud portfolio. We'll dive into new features in SAP Hybris Sales Cloud, see what is planned for future releases, and discover how new technologies such as machine learning and predictive analytics will empower sales organizations to sell more from anywhere. For more about SAP Hybris Sales see: https://hybris.com/en/products/sales

1. PUBLIC
Marco Flores,SAP Hybris, Market Development
Karan Sood,SAP Hybris, ProductManagement
What’s New in SAP Hybris Sales

2. 2© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Experience Management & Mobility
Platform, Infrastructure, Integration
Commerce Marketing Service Sales
Web In-store/
Branch
Contact
Center
Digital
Goods
Marketplaces IoT Social
Media
Text/Noti-
fications
Search
KW/Ads
Digital
Advertising
E-mail Printing Agent ToolsMobile
Revenue
Analytics & Artificial Intelligence
Industry
The Simplified Front Office

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP ECC SALES QUOTE ATPSALES ORDERS PRICING BILLING CONTRACTS
ACCOUNTS &
CUSTOMERS
ACCOUNT HIERARCHY
CONTACTS & BUYING
CENTER
PRODUCTS &
PRODUCT LISTS
TASKS
ACTIVITY
PLANNING
ACTIVITY
ADVISOR
PHONE CALLS
LEAD & OPPORTUNITYMANAGEMENT
VISIT & ROUTE MANAGEMENT
TERRITORY
MANAGEMENT
FORECASTS
SALES TARGET
PLANNING
GROUPWARE
NEXT GENERATIONSELLING CAPABILITESWITHA.I.
WORKFLOW APPROVAL WORKFLOW ROUTING RULES
MOBILE
ANALYTICS
APPOINTMENTS
FRONT OFFICE
BACK OFFICE
CONTRACTS ORDERSQUOTES PRICING
COLLABORATION
SFA Capabilities in SAP Hybris Sales Cloud

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Line of Business Solution
Industry CloudSolution
User Experience
Packaged Integration
Key User Enhancements
SAP Hybris Sales & Service Cloud Innovation Cycle
November
11
August
08
May
05
February
02
Enhanced and Updated on a Quarterly Schedule

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
KNOWHOW
Investment in documenting
and building best practices
Enabling support,
consultants, ecosystem,
and customers.
Performance Review by
Expert Services
01
OPTIMIZATION
Ongoing software
optimizations to improve
- Server response times
- Browser response times
- Network response times
02
INFRASTRUCTURE
Enhancements in cloud
datacenter infrastructure to
improve server side
performanceand reduce
fluctuations
03
End User Performance Experience

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
NSQ,USA
Rot, Germany
Sydney,Australia
Current Sales & ServiceCloud Data Centers
0%
0% Check DC availability status
Shanghai, China
São Paulo
H2 2017
Riyadh
H2 2017
Dubai
H2 2017
Moscow
H2 2017
Planned Sales & Service Data Centers
SAP Hybris Sales and Service System Availability

7. What’s New in SAP Hybris Sales

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Sales
Excellence
Mobility
User Experience
& Productivity
Analytics & Sales
Intelligence
What’s new in SAP Hybris Sales Cloud?

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
RegisteredProduct(IBase)
Reference Support
Expanded Lead Routing
Buying Center Visual
Enhancements
AddressValidation via
Integration with SAP DQM
LocationMicroservice
CORE SALES
Improved Offline Pricing for
Mobile
Enhanced Attachment Search
Expanded Survey Capabilities
(e.g. Product Images,Matrix
Questions,Signature)
Visit Route Templates
Image Intelligence for
Planograms
VISIT MANGEMENT
AND EXECUTION
Sales Contract Management –
Quantity Contracts
Quote-to-Quote Integration
with SAP ERP
ProductList and Fast Product
Entry Enhancements
Offline Ordering & Pricing
Improvements
CONTRACT,QUOTE&
ORDER MANAGEMENT
Deal Intelligence
Lead Intelligence*
AccountIntelligence*
NEXT GENERATION
SELLING
*Phased delivery items planned for 1711/1802
Sales Excellence
2017 InnovationRecap

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Complete Enablementof
Sales User Capabilities
Initial investments in Fiori
Client for Core Customer
Service capabilities
FIORI CLIENT (RUI)
ADOPTION
RecentHistory – Accessto
recently accesseddata
Numeric Keypad Support –
touchscreens
ImplicitPersonalization – Save
actions,
Maps – Search Nearby and
Search Map Area
Click-to-Call, Click-to-Navigate
USER EXPERIENCE
IMPROVEMENTS
UI Theme Builder
Search Results Extensions
Page Layouts for Embedded
Components
USER INTERFACE
TAILORING
MS Outlook Client Add-In
Improvements
New Server-side Integration
via OEM Partnership with
Invisible Solutions (Gmail, MS
Outlook)
PRODUCTIVITY VIA
GROUPWARE INTEGRATION
* Item is Planned for 1711
User Experience & Productivity
2017 InnovationRecap

11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Streamlined User Experience
(e.g advanced search,
navigation pane, more…)
Analytics & Dashboards –
Small Forms
Windows 10 Support
SMART PHONE
OPTIMIZATION
Native Calendar Integration on
IOS and Android
IOS Spotlight Search
Integration
LEVERAGING NATIVE
DEVICE CAPABILITIES
Map Support forChina
Nearby Accounts Mapping*
Nearby Visits and
Appointments*
Map-based Route Additions
VISUAL MAPPING
CAPABILITIES
Enhanced synchronization
flexibility and performance,
related objectsupport
In-App Updates
Device configuration
management capabilities
MOBILE MANAGEMENT
* Item is Planned for 1711
Mobility
2017 InnovationRecap

12. 12© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Smart phone supportfor:
§ KPI Overview
§ Reports
§ Dashboards
MOBILE ANALYTICS
Dashboard Interaction
Report-to-ReportNavigation
Chart and Table Settings,
Chart Values
ReportHeader
FIORI CLIENT SUPPORT
Download Reports as xlsx or
PDF
Send/BroadcastReportas
xlsx in HTML5
Combination Charts
SAP Analytics Cloud
Integration**
CORE ANALYTICS
Sales Intelligence –
Opportunity Scoring, Lead
Scoring*,AccountScoring*
INTELLIGENT ENGAGEMENT
Analytics & SalesIntelligence
2017 InnovationRecap
** Formerly SAP Business Objects Cloud *Phased delivery items planned for 1711/1802

13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Idea Place
Submit your own New
ideas forvotingReview and Vote
on ideas submitted
by others
Productdevelopment
reviews ideas and voting
(ideas with >15 votes will
now be reviewed quarterly)
Accepted ideas are
planned into an
upcoming release
Follow the SAP Hybris
Cloud for Customer -
ContinuousInfluence
Session
3430
Total Number of Ideas
SUBMITTED
203
(6%)
Ideas received with
more than 15 VOTES
1031
(30%)
Number of Ideas
DELIVERED
265
(8%)
Number of New Ideas
in ACCEPTED status
https://influence.sap.com/sap/ino/#/campaign/903
Customer Influence
Your vote counts! Influencing SAP Hybris Cloud for Customer Roadmap
New Collaborative Influence Platform – Live in September

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Available across devices:
§ Contacts*, Calendar and
Tasks are available across
devices
§ Add-in is available on
devices across iOS and
Android using compatible
OWA clients
Server-side integration - SYNC Across Devices

15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Map Pin color based on Account role – Customer/Prospect
§ Map pin colors are shown in two different
colors based on the Account role i.e.
Customer vs Prospect.
§ Blue pin – Customer account
§ Purple pin – Prospect account
§ Users can quickly identify Customers vs
Prospect accounts on the Account map.

16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Sales Intelligence
Tell me what is going on with this opportunity
Opportunity Score indicates probability of deal
Key factors surfaces most influential features that affect
the score
Activity Score feeds into the Opportunity Score and
reflects the overall sentiment during the deal cycle. (Heat
map indicates hot and cold areas of engagement during
deal cycle)
Follow-up Activity Summary indicates activities that
are planned ahead
Indicates number of days left before close date
Indicates number of days deal has been sitting in that
phase and how it compares to average of all other deals
Indicates Key Risks identified for the deal during that
phase
Indicates if the deal has slipped and if so how many
times
Indicates number of times the close date has been
changed
Indicates most recent change to opportunity amount
Indicates if the deal status has been upgraded or
downgraded

17. 17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Theme Builder
Visually appealing
Theme Builder can be used to customize the
color of SAP Hybris Cloud for Customer as per
your branding needs.
Custom theme will be reflected on Desktop,
Tablets and Smartphone

18. 18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Streamlined User Experience
Click-to-Navigate
§ Clicking on addresseslaunches native maps application.
§ Use full maps capability, then easily go back to SAP Hybris
Cloud for Customerapp.
Native Calendar Integration (iOS and Android)
§ Gain better visibility with merged calendars.
§ Synching Events from the device calendar helps avoid
scheduling conflicts.

19. 19© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Fiori client – Flat Navigation & Recent History
Simple & Quick
Flat Navigation
§ Expand mode you can
see both icon and text
§ Semi-collapsed view
allows you to save click
when navigation from
object to another
Recent History
§ Tracks all standard and
custom objects, in both
online and offline mode.
§ Up to 20 interactions for
each object type are
displayed.

20. 20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Opportunity Buying Center
§ Buying Center is a visual
Opportunity Relationships
Management tool that allows
sales reps to leverage
relationships to be able to reach
the decisionmakers and
influencers.
§ Custom relationships can be
used for the Buying center to
identify relationships such as
reports to, indirectly reports to,
is a friend of, went to school
with etc.
§ Identifyand maintain
employeesthat may have
connections to key customer
contacts
§ Define any relationship attribute
as desired to further qualify the
nature of the relationship
betweentwo individuals

21. 21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ With seamless integration with SAP Analytics Cloud
Planned Innovation -
Subject to Change
Enhanced Analytics

22. 22© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Map – Search Nearby and Search by Area
§ Map Search Nearby and Search by
Area capabilities are now available on
maps (where enabled by applications
e.g. Accounts,Visits etc.)
§ Latitude and Longitude information
needs to be maintained for the
business objects for which this
functionality is enabled, otherwise the
map pins will not be shown in the
Search Nearby and Search by Area
mode.
§ Currently this feature is supported on
the following map views:
o Accounts,
o Visits,
o Route Planning,
o Appointment,
o Installed Base,
o Registered Product.

23. 23© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
My Settings
My Settings
§ My Settings are now enabled for Fiori
client.
§ End users can personalize their own
settings in the browser on desktop
§ Users can quickly change their own
settings without having to navigate to
HTML5 UI.
.

24. 24© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Download page
§ End users can now download plugins
on the desktop browser via the
Download menu
§ Users can quickly download the
plugins without navigating to HTML5
UI.

25. 25© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Next 7 Days filter
§ New filter “Next 7 days” is now being
offered in advanced search for date fields.
§ User can now quickly search for objects
based on next 7 days criteria.
Next 7 days filter

26. 26© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Spotlight Search (iOS)
§ All recently viewed items are available in
Spotlight
§ Items are cached for 3 weeks
§ Click on the search result to navigate to
the entry in the extended app
§ iOS will hide app-related spotlight search
results on password protected devices
until user enters device password.

27. 27© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
2018 SAP Hybris Sales Cloud Outlook
UX & MOBILITY SALES
EXECUTION
PLATFORM INTEGRATION
Continuous innovations in
UX – Graphical
visualizations, Voice
enabled interfaces, etc.
Enhanced Offline
capabilities (e.g. custom
objects)
Optimized Smartphone
Layouts
NativePersonalization/
Adaptation in Fiori Client
Virtual SalesAssistant
Core business feature
refinement – customer
driven
Field Sales (e.g. Perfect
Store, Route Optimization)
and B2BSales (e.g. Sales
Contracts)
Expanded Sales
Collaboration Tools
CPQ Integration
Nextgeneration Selling
Tools – Guided Selling,
Deal & Lead Intelligence,
Account& Contact
Intelligence
Extended integration to
S/4 HANA, On Premise
Continued SAP Hybris
integration – Marketing,
Revenue Cloud CPQ,
Commerce, etc.
GroupwareIntegration –
continuous improvement
Expand ISV Ecosystem,
simplify onboarding.
AccountDeduplication
Service
DataPrivacy
enhancements for EU
GDPR (General Data
Protection Regulation)
Enhanced Dashboard
creation
Expanded Data
Workbench capabilities
Advanced Workflow
capabilities
Unified Transport
Management
Subject to Change

28. 28© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Field Sales - Agenda Map, ad-hoc planning
§ Find nearby accounts and create new visits.
Planned Innovation -
Subject to Change

29. 29© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
CONFIDENTIAL
Continuous innovations in UX
This is the current state of planning and may be changed by SAP at any time.
Planned Innovation -
Subject to Change
§ Alternative Layouts – Reference panel
Planned Innovation -
Subject to Change

30. 30© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
CONFIDENTIAL
Continuous innovations in UX
This is the current state of planning and may be changed by SAP at any time.
Planned Innovation -
Subject to Change
§ Thumbnail view for datasets to be available in 3 sizes:
o Large Portrait,
o Large Landscape,
o Small

31. 31© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
Advance Personalization
§ New and improved Personalization and Adaptation directly in Desktop and Tablets
Planned Innovation -
Subject to Change

32. 32PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Smartphone optimization
Planned Innovation -
Subject to Change
Data Set Actions Pin Facets for SmartphoneDetails

33. 33PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Smartphone optimization
Planned Innovation -
Subject to Change

34. What’s New in SAP Hybris Sales

35. 35PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Incident
Mgmt.
Help
Portal
Market
Place
Media
YouTube
Customer
Influence
Community
Network
SAP Hybris
Wiki
Training &
Certification
Expert
Services
Resources, Training & Enablement

36. 36© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
New Help
Look and Feel
New Link

37. 37© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
help.sap.com/cloud4customer
Note: This link is still valid and
redirects to the Cloud for Customer
product page on the new Help Portal

38. 38PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Mobile Accessible SAP Help

39. 39PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
DeployRealizeExplorePrepare
Capabilities Workshop
Integration Workshop
Extensibility Workshop
Integration Review
Analytics Workshop
Single sign-on Workshop
Data Migration
Extensibility Review
Functional DesignReview
Performance Review
Advisory Services Quality Assurance (Review) Services
Functional Advisory & Partner Coaching
SAP Hybris Expert Services

40. 40PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Learning
SAP Hybris Sales Cloud Learning Journey

41. 41PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Don’t miss out on other SAP Hybris Sales Cloud sessions
Thought
Leadership
Product&
Technology
Demos&
Discussion
Customer
Success
2pm 51847 Strengthen Customer Engagement by Going
Beyond Sales Force Automation Theater 1
3:30pm 51858: Future of SAP Hybris Cloud for Customer: Machine
Learning and Automation Theater 2
4:30pm 51861: Find Out What's New with SAP Hybris Sales
Cloud Theater 2
12:30pm 52161: Demo: Learn All About SAP Hybris Sales
Cloud Blue Microtheater
5:30pm 52232: Integrate SAP Hybris Cloud for Customer with
Other SAP Hybris White Microtheater
11:30am 52848 Sealed Air: Transforming Digitally to Create a
Better Way of Life. Naveen Kandasami, Global IT Director
Theater 4
12:30pm 52850 Atlas Copco: Committed to sustainability using
SAP Hybris Sales Cloud to drivesales . Agnes Debry, CRM
Director Theater 4
Tuesday 17, Oct 2017 Wednesday18, Oct2017
12pm 51828: Panel: Win Tomorrow's Customers Today with
Artificial Intelligence Technology Theater 2
11:30am 52360: Integrate SAP Hybris Cloud for Customer with
Your Back Office Gray Microtheater
1pm 51859: Win theIn-Store Experience with SAP Hybris Sales
Cloud Theater 2
2:30pm 51865 Enhance Collaboration Between Sales and
Marketing with Account-Based Marketing Theater 2
3pm: 52507: Go Beyond Deal Execution with Next-Generation CPQ
Gray Microtheater
5pm 52362: Demo: TransformtheIn-StoreExperience with SAP
Hybris Sales Cloud Green Microtheater
4:30pm 52884: Improve Business Agility: Coca Cola FEMSA
Optimizes FrontOffice to Win and Keep Customers.
Hector Calva, CIO Theater 4

42. Gracias.
Marco Flores, SAP Hybris, Market Development
Karan Sood, SAP Hybris, Product Management